IN'n'OUT Autocentres Reviews 

15,045
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting exceptional customer care and clear communication. The booking process is frequently noted as easy and efficient, with many appreciating the online options. The service itself is consistently excellent, with work completed promptly and at reasonable prices, leading many to become long-term patrons. However, some customers also noted issues with communication regarding booking changes or appointment confirmations. A few other people also felt that there were instances of staff being less than friendly or professional. Additionally, some reviewers experienced longer than expected service times.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the friendly, helpful, and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, helpful,... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it easy, simple, and quick... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting excellent and... See more

Price

Reviewers highlight positive aspects of price, with many finding the costs reasonable and competitive for the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm leaving this 5 star review for Mariusz at the Newark on trent branch. Mariusz went above and beyond to rectify an issue with our brakes. We were almost 100 miles from home, and would have had maj... See more

Company replied

Rated 5 out of 5 stars

Able to book an MOT very quickly, website was easy to use and reasonable cost. On the day I dropped my car off and was given a realistic time it would be ready, directions to nearby facilities (cafe... See more

Rated 5 out of 5 stars

Used this business for over 6 years and never had a problem.went yesterday for a air conditioning regas and very prompt service.the only down side is there is no option to change your booking online I... See more

Company replied

Rated 5 out of 5 stars

Can’t fault… Service slot available at short notice. Open and transparent regarding potential increased timescale due to staffing shortages on the day, and only exceeded this by 30 mins. Very well... See more

Company replied


Company details

  1. Car Service
  2. Brake Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Tire Shop

About IN'n'OUT Autocentres

Written by the company

IN'n'OUT Autocentres are a leading automotive repair and fast fit specialists in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, and air-conditioning on all makes and models of cars and LCV's. We provide an alternative to main dealerships by providing convenient, vehicle maintenance solutions for all car makes and models. We believe you don't need to lose your car for the day for a simple repair. We book your car in for the time required to do the job meaning you can stay mobile for longer. Call us 03332479999 or book online. Servicing Made Simple. Visit our website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(15,045)

1,286 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service at Stevenage

I’m writing this review about the fantastic service I received in your Stevenage branch this morning. My 9v cigarette lighter was not working, so unable to charge phones, I asked if they could diagnose electrical issues, the answer was “ not really but yes, if it’s a fuse issue” the team took my keys - a very short time later returned the keys informing me it’s now all fixed, showed me the blown fuse and didn’t charge me for sorting it out. Absolutely amazing customer service. I’m already a customer so can’t offer to let them do my future work as they already do, but can recommend the team to everyone else.

July 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I can't recommend In 'n' Out Garage…

I can't recommend In 'n' Out Garage highly enough. They are by far the best place to get your car MOT'd. The service is always reliable, quick, and professional, with no hidden surprises or unnecessary work. The staff are friendly, honest, and incredibly helpful, making the whole process straightforward and stress-free. Excellent customer service from start to finish. I wouldn't go anywhere else for my MOT!

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Had MOT and service

Had MOT and service. Got car back in less than 2 hours.All good, staff very helpful and polite. Would recommend their services and will definitely be using again. Car also passed MOT so extra happy. Thanks again!

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and reassuring customer service

Kettering Auto In and Out, met a very friendly lad who was manning customer service desk. Couldn't ask for better service when he gave me advice about my van in general. Tips on how to save on repairs and maintenance and also how could change my own oil without coming into the garage mid scheduled services.

When van was done, picking up was easy. All round I met 3 different front desk staff on 3 different occasions. All of them were very friendly and gave me full attention. Van was finished at the promised time too

Well done folks!

July 21, 2026
Unprompted review
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Rated 5 out of 5 stars

First visit

First visit and I booked and paid online. Amazing service and Mister G in the Basingstoke branch gave me a realistic time frame and explained all of it. I’ve never felt comfortable taking my car to have work done but will definitely be back here.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Service & MOT

I brought my car in for an MOT and service. I also had an issue with a tyre fitted by In n Out. The work was completed quickly along with the tyre issue. Very pleased once again with the service we receive from In n Out.

July 21, 2026
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Rated 2 out of 5 stars

don't use these

car booked in for 12.15 MOT and interim service, dropped it off at 11.40. went back at 14.20 thinking it would be ready but to my surprise they hadn't even finished the MOT. 20 minutes later i am informed it had failed the MOT due to binding nearside rear brake drum. I was told this would cost me £180 on top of the MOT and service cost. I found this hard to believe as it would have flagged it up on the dashboard, i had no choice but to let them do as my MOT certificate was needed. Finally my car was done, the time was now 17.15. a disgraceful time to have to wait around (5 hours) to do this is a complete joke. Instead of the initial quote of £227 i have now had to pay out £461 this final figure was way over what i was told. I would not recommend these people to anyone. unhappy and annoyed.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Called to get advice on tyres. Everything was explained very clearly. Said they would call when tyres were in so I didn’t have a wasted journey. Called the next day and had 2 tyres changed. So easy, no hard selling which was lovely and pricing is very good.

July 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service and value for money

I have been going to In 'n' Out for years as I know that they always offer a great service and good value for money. During my recent trip they were able to help out with the cost of repairs and offered a more reasonable and competitive rate.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Booking was super easy online, and the guys at the branch were really friendly. My car was well looked after while I moseyed on down to McD's for breakfast and when I got back we all had a great chat about my holiday!

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Exactly that In and Out,no fuss

Realible and affordable service
Quick
Trust worthy
In and Out with no fuss
Advisory sheet for the not so important jobs or faults that can be fixed,when you're budget is ready, rather than costly bill in one day

July 20, 2026
Unprompted review
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Rated 5 out of 5 stars

I am deaf I used British sign language…

I am deaf I used British sign language I was a bit tense because of communication so I wrote down on paper to say what I need do with my car but I don’t need it as the man called Syd who was behind the reception and he can sign language I was so relieved and he explained clearly what my car need to fix

July 16, 2026
Unprompted review

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