Today I received my hotel giftcards, but the envelope was ripped open and instead of 6, I only had 1 giftcard. Someone must have taken them out. While chatting with Dimitris, he inmediately changed th... See more
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I dealt with Michail. His/her service was impeccable! I had a reply to my email in around 1 hour. I had to change a booking to another date, due to my husband receiving a date for an operation. Michai... See more
Company replied
Experience great! Due to unfortunate event we had to cancel our booking, but despite of it we did not have a hard time cancelling our booking. The agent via chat was quick to respond and processing w... See more
Company replied
I made an error with my purchase of the gift card and contacted them through the chat tool for some advice. This chat was picked up straight away and because it was needing a refund it contacted me th... See more
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Company details
About Hotelgift
Written by the company
Hotelgift is a universal hotel gift card for over 750,000 hotels in 170+ countries worldwide. This gift card allows the recipient to book a hotel stay wherever they want, whenever they want, with whoever they want.
Customize the gift with your own image and text to make it personal. Send the luxury physical gift to your recipient or send it to yourself to give in person. We send the gift cards with priority shipping worldwide. For last-minute gifts we offer a printable PDF version that’s ready to give within 5 minutes. In case you’re not able to give it in person, you can send a digital animated gift card directly to your recipient's inbox.
The recipient easily books their hotel stay in a destination of choice with their favourite hotel brand. From luxury stays in paradise to affordable bed & breakfasts in the city centre, no matter how near or far, everyone will find the perfect option for a relaxing getaway.
We strive to provide the best customer service. That is why we are available 24/7 for both the gift givers and the recipients. So far we've helped hundreds of thousands of customers giving and receiving the gift of making memories.
Give your recipient the freedom to decide when to travel and where to explore. We believe in experiences over things.
Customize the gift with your own image and text to make it personal. Send the luxury physical gift to your recipient or send it to yourself to give in person. We send the gift cards with priority shipping worldwide. For last-minute gifts we offer a printable PDF version that’s ready to give within 5 minutes. In case you’re not able to give it in person, you can send a digital animated gift card directly to your recipient's inbox.
The recipient easily books their hotel stay in a destination of choice with their favourite hotel brand. From luxury stays in paradise to affordable bed & breakfasts in the city centre, no matter how near or far, everyone will find the perfect option for a relaxing getaway.
We strive to provide the best customer service. That is why we are available 24/7 for both the gift givers and the recipients. So far we've helped hundreds of thousands of customers giving and receiving the gift of making memories.
Give your recipient the freedom to decide when to travel and where to explore. We believe in experiences over things.
Hotel gift cards that will impress
Written by the company
- No expiry date for gift cards sold after 1 June 2026
- Enough time to book
- Worldwide delivery
- & instant delivery of digital gifts
- Personalize your gift
- Add your own image and a message
- 750,000 hotels worldwide
- Book with over 1,200 hotel brands
The perfect gift for every traveller
Three delivery options
Whether they live near or far — choose instant email delivery for quick gifting, a printable voucher for a personal touch, or a luxury physical gift card elegantly packaged and delivered to their doorstep.
Contact info
Concertgebouwplein 7, 1071 LL, Amsterdam, Netherlands
- hotelgift.com
Looking for the perfect gift? 🎁
4.7
Excellent
12K reviews
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Not the easiest to use and a bit vague whether we are really booked!
We booked using vouchers that were given to us as gifts but what we didn't know is that you can only use 3 vouchers per booking (we received 5 as gifts for this trip!!). Why is that the case, given it's a way for people to contribute toward a special trip? So we used the three we were allowed, but the confirmation email was vague about what we still owed (despite my credit card showing an amount taken on it). I am not quite sure we are really booked -- so now we need to confirm with the hotel! I would not use this service again- too cumbersome and a bit sketchy. Go elsewhere!
September 5, 2026
Unprompted review
Reply from Hotelgift
Dear Jessica,
Thank you for your feedback.
We understand how frustrating this must have been, particularly when the vouchers were gifted for a special trip. Regarding the confirmation of your booking, I want to assure you that once a reservation is completed on our platform, a confirmation email is sent with your booking details. If you have not received it, we would kindly ask you to check your spam or junk folder as it may have been filtered there.
Should you still be unable to locate it, please reach out via the contact form so we can confirm the status of your booking and ensure everything is in order.
Kind regards,
Michail
Hotelgift Team
Reply from Hotelgift
Hi Samye,
Thank you for your kind feedback.
We're glad the experience felt effortless and that it made for such a thoughtful gift. Giving someone the freedom to choose their own getaway is what makes it truly special.
We hope the recipient enjoys every moment of the experience ahead.
Kind regards,
Michail
Hotelgift Team
Updated review Negative experience trying to redeem voucher.
Hotels I looked at where priced higher then when I looked at the same dates via other booking platforms. Tedious cancellation policy, have to email customer service asking them to cancel your booking (no functionality to do it yourself) and when you ask them to cancel they "send" a return email asking "are you sure"... this happened to us due to my child needing surgery, yet we were still charged for the night unbeknown to me. If I email saying I need to cancel this booking due to my child needing surgery and its well within the cancellation timeframe... what is the point of then sending me another email for me to confirm AGAIN!
Makes zero sense! Customer service was not helpful at all!!
Amongst a lot of competition in this space i have always had flawless experiences booking through other platforms such as booking.com. and will not be using this company again!
Update to your reply…
As expected a generic copy and paste message was exactly what I knew I’d receive on this platform…
Receiving an email from your company in different font sizes just shows the copy and paste type of business you run.
Perhaps instead of replying back with no additional information of value - hotelgift should look at their competitors who all have cancellation policies without needing another “yes, proceed with the cancellation” due to “security reasons”. Easy to navigate websites that are user friendly and logical in procedural efficacy.
The reply email to “confirm cancellation” is to simply do what happened to me, which is hope that a customer either doesn’t see the email, it goes to spam or logically not think replying yet again to a cancellation request.
You also lose credibility when you can see that the same pattern of issues noted by other customers revolve around the same issues.
No amount of generic responses change the fact that it speaks volumes when a company has no functionality on a basic website to cancel their own booking - it’s 2026!!
I don’t want any additional follow up here or my personal email!
July 25, 2026
Reply from Hotelgift
Dear Customer,
Thank you for sharing your review.
We understand the effect that urgent health issues can have to a family and we wish to sincerely share our best wishes for your child.
For security and verification reasons, we contact the associated email address every time we receive a cancellation request from the contact form on our website.
Since we did not hear back from you, the reservation remained active and was not cancelled.
To provide additional context, I will reach out to you with a new email shortly.
Kind Regards,
Nikos_K
Hotelgift Team
Reply from Hotelgift
Hi Samantha,
Thank you for your kind feedback.
We're pleased to hear our team member was able to assist you so helpfully and efficiently. That's exactly the standard of care we always aim to deliver.
We look forward to being part of your next gifting experience.
Kind regards,
Michail
Hotelgift Team
Reply from Hotelgift
Hi Jane,
We aim to make the purchase process as easy and quick as possible, and it means a lot to hear that we achieved this for you.
We appreciate your kind words!
Kind regards,
Maria_D
Hotelgift Team
It was very vague on where the email…
It was very vague on where the email was going to after purchase as only asked for pay name and email. So I did put email of where it was being sent to but no email for me to confirm
As I said very vague
September 1, 2026
Reply from Hotelgift
Dear Lynda,
Thank you for your feedback.
During the purchase process, there is an option to choose whether the Hotelgift should be sent to the buyer’s email address or directly to the recipient’s email address.
I will reach out to you shortly at the email address provided to check whether you have received the Hotelgift card and order confirmation and assist you further if needed.
Kind regards,
Nikolas
Hotelgift Team
We had a horrible experience
We had a horrible experience. We were charged $500/night for a facility that was basically a camping site. The cabin was filthy and falling apart and not worth the high pre paid price we paid to hotel gift.com. Upon arrival, we asked the owner to give us a refund so we could go elsewhere and they said we had to contact hotel gift .com as they were not responsible since it was booked with a third party. We did immediately and hotelgift.com. asked us to be patient, but only got back to us after our 2 day stay was over stating we needed to speak to the owner and work with them directly. I will make sure none of my family or friends use this service again since the prices on actual hotel website are about half the price.
August 29, 2026
Unprompted review
Reply from Hotelgift
Dear Customer,
We tried reaching out to you regarding your case but haven’t heard back yet. We’d like to understand your situation better and offer any assistance you might need.
If you still need support or have any questions, we’re here to help. Please don’t hesitate to contact us at your earliest convenience so we can address your concerns.
We look forward to hearing from you.
Kind regards,
Nikolas
Hotelgift Team
-----------------
Dear Customer,
Thank you for your feedback.
We’re sorry to hear about your experience. Hotelgift acts as the booking platform, while the accommodation is responsible for the condition of the property and any issues during the stay. When a concern is raised after arrival, we contact the property to investigate and work toward a resolution, but any refund or compensation ultimately needs to be approved by the accommodation under the applicable booking conditions.
Prices are also subject to demand and availability, so we recommend comparing the same room type, dates, cancellation conditions, and included amenities, as rates can differ between booking channels.
Please contact us directly with your booking details so we can review your case, better understand what happened, and guide you through.
Kind regards,
Nikolas
Hotelgift Team
What an absolute scam
What an absolute scam. Legal but a true scam all the same. Our kids bought us a Hotelgift voucher for X-Mas, however you'll need to make the booking through their site, here's the funny part. It's far cheaper to book with the hotel directly. The value of the gift voucher is only added to the hotel price when you book through Hotelgift, therefore the voucher is worth nothing. Obsolute Sh1te. There should be a way to take this scam out of business. "" and please, don't respond with the usual rubbish , like you value our feedback and you are sorry it didn't meet expectations or some other crap. Just admit it's a scam.
August 29, 2026
Unprompted review
Reply from Hotelgift
Dear Aiden,
Thank you for your feedback.
The voucher value is applied to your booking — it is not added on top of the hotel's price. What can differ is the base rate on our platform compared to what the hotel offers directly, as hotels do not always provide third-party platforms with their lowest rates, and direct booking discounts are often exclusive to their own websites.
If you would like us to look into the specific hotel and dates you were comparing, please reach out via the contact form and we will be happy to review it.
Kind regards,
Michail
Hotelgift Team
I am always impressed by how incredibly…
I am always impressed by how incredibly fast and efficient the support at Hotelgift is. You simply send a message, and your problem is taken care of quickly, professionally, and with genuine kindness.
It is such a pleasure to know that whenever an issue comes up, there is someone who responds promptly and actually takes the time to help. The whole experience is consistently friendly, helpful, and stress-free.
A special thank you to Dimitros, who was exceptionally kind, attentive, and accommodating. He handled my issue quickly and professionally and did an excellent job from start to finish.
Thank you so much for the amazing support! It is truly one of the things that makes Hotelgift such a great experience. I am always happy to know that I can rely on your team.
August 31, 2026
Reply from Hotelgift
Hi Denise,
Thank you for your kind feedback.
It's truly wonderful to hear that every interaction has felt this consistent, warm, and stress-free. Knowing that our support experience is something you genuinely rely on and look forward to means a great deal to the whole team.
Dimitrios deserves every word of your praise, and we'll make sure it reaches him. We look forward to being there for you whenever you need us.
Kind regards,
Michail
Hotelgift Team
Changes made to my booking
I had a few challenges with my booking and spoke to the support team. They asked about my issue? and supported me throughout the process. They also kept me regularly updated. Overall it was a very positive experience and i'm very happy to say so.
August 30, 2026
Reply from Hotelgift
Hi Azeem,
Thank you for your kind feedback.
We're glad our support team was able to guide you through every step and keep you informed along the way. That kind of attentive, end-to-end support is exactly the standard we hold ourselves to.
We're delighted the experience left a positive impression overall and look forward to welcoming you back.
Kind regards,
Michail
Hotelgift Team
Top site with nice offers well located!
August 31, 2026
Reply from Hotelgift
Hi Rodolphe,
Thank you for your kind feedback.
We're glad the experience felt strong across the board and that the offers hit the mark. That's exactly what we work towards.
We hope you have a wonderful trip ahead!
Kind regards,
Michail
Hotelgift Team
great service
August 29, 2026
Reply from Hotelgift
Hi Mark,
Thank you for your kind feedback.
We're delighted to hear you had a great experience with us. Delivering service that truly makes a difference is always what we set out to do.
We look forward to being part of your next gifting experience.
Kind regards,
Michail
Hotelgift Team
Great customer service
Maria was very good, she answered my question professionally and promptly. Thank you 😊
August 28, 2026
Reply from Hotelgift
Hi Gill,
Thank you for your kind feedback.
We're pleased to hear that Maria was able to assist you so promptly and professionally. We'll make sure your kind words reach her.
We look forward to being part of your next gifting experience.
Kind regards,
Michail
Hotelgift Team
very easy to use
August 28, 2026
Reply from Hotelgift
Dear Customer,
Thank you for your kind feedback.
We're glad the experience felt easy and intuitive. A smooth journey from start to finish is exactly what we aim for.
We hope your voucher brings a truly special moment ahead.
Kind regards,
Michail
Hotelgift Team
Great customer service
Great customer service! They responded very quickly and helped me with my request straight away. Very friendly, professional and efficient – highly appreciated!
August 25, 2026
Reply from Hotelgift
Hi Beril,
Thank you for your kind feedback!
We are pleased to hear that our team was able to respond quickly and handle your request efficiently. Your recognition of our friendly and professional service is greatly appreciated.
Kind Regards,
Dimitris
Hotelgift Team
Very easy to purchase
Very easy to purchase.
It’s fantastic that you can use it all of the world and even better that it has no expiration date.
Fab for a retirement gift
August 24, 2026
Reply from Hotelgift
Dear Coral,
Thank you for your review!
We are glad you found the purchase process easy and appreciated the flexibility to use your gift worldwide. It sounds like a great choice for a retirement gift, and we hope the recipient enjoys choosing their next destination.
Kind Regards,
Dimitris
Hotelgift Team
Very quick process and great choice to…
Very quick process and great choice to make an email fun
August 24, 2026
Reply from Hotelgift
Hi Anne,
Thank you for your review!
We are glad to hear that you found the process quick and enjoyed the options available to make the gift email more personal and fun. We appreciate you choosing Hotelgift!
Kind Regards,
Dimitris
Hotelgift Team
Excellent customer service
Alex was really quick to respond on my queries - thanks team Hotelgift!
August 23, 2026
Reply from Hotelgift
Hi Nicola,
Thank you for your kind feedback!
We are glad to hear that Alex was able to respond quickly and assist with your questions. We will be sure to share your appreciation with the team. We hope you enjoy your Hotelgift experience!
Kind Regards,
Dimitris
Hotelgift Team
Review order
Might have missed it but was there an opportunity to review order? Otherwise very good. Great idea
August 23, 2026
Reply from Hotelgift
Hi Rosemary,
Thank you for your kind feedback.
We're glad the overall experience left a positive impression. Your thought on the order review step is appreciated, and it's the kind of feedback that helps us continue refining the journey for our customers.
We hope the gift brings a truly special moment to whoever receives it.
Kind regards,
Michail
Hotelgift Team
Very fast and comprehensive reply.
August 23, 2026
Reply from Hotelgift
Hi Pedro,
Thank you for your kind feedback.
We're glad our team was able to respond both quickly and thoroughly. Clear, complete answers delivered without delay is always what we set out to provide.
We look forward to being part of your next gifting experience.
Kind regards,
Michail
Hotelgift Team
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