I am really pleased with the hedgehog house I bought. It is beautifully made with quality materials that I could easily custom with a little outdoor animal safe paint. I can go to bed assured my hedg... See more
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A nice sturdy nesting box. Slightly tricky to put together as some pre screwed holes were directly opposite a very hard knot, so we moved them. Looking forward, hopefully to 5 families of sparrows mov... See more
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Purchased a beautiful bird table as a gift. Issue with DPD not Home& Roost fault here but how James resolved gives a true measure of this company and how much it values it's customers. On the back... See more
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I bought this as a present for my son. He was very pleased with his bird table, he said it went together easily and was pleased with the three tier aspect as it stops the pigeons eating all of the f... See more
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Company details
About Home & Roost
Written by the company
About Home & Roost
Do you need a Rabbit Hutch, Run, or Guinea Pig cage? Does the family Dog or Cat deserve a new top of the line luxury outdoor house? Or is there a keen twitcher in the family who would love a new Bird Table for their garden?
Here at Home and Roost you could say we're a little animal crazy and between the staff here we have most pet types covered. We love supplying market-leading products our customers love and giving a first class service.
Our Mission
Need a better Hutch? We are the UK's number one retailer for Out-Door Rabbit Hutches, Rabbit Runs and Guinea Pig Cages.
Made In Great Britain
A proud member of the Made in GB Campaign.
Unlike the thousands of importers who use the Far East for sourcing products, we invest in Great Britain. All our wooden products are made right here in the UK. We believe that building a firm foundation of High-Quality Products and second to none customer service has helped us rise above the competition. Because of this dedication, we have now joined the list of companies who export to Europe!
Contact info
The Hanger, The Loop, CT12 5DE, Manston, United Kingdom
- 01843 263828
- hello@homeandroost.co.uk
- homeandroost.co.uk
4.7
Excellent
12K reviews
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Replied to 100% of negative reviews
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Very pleased with purchase.
Very pleased with purchase.
Extremely well made.
Well packed and arrived quickly.
Thank you for the extras
June 23, 2026
Excellent quality attractive hedgehog house with free gifts sent swiftly.
I am really pleased with the hedgehog house I bought. It is beautifully made with quality materials that I could easily custom with a little outdoor animal safe paint. I can go to bed assured my hedgehogs are safe from predators due to the thoughtful design. I was also given a free bag of food and a water dish which is fantastic given the house itself was very reasonable.
All was sent packaged well and arrived promptly.
June 17, 2026
Unprompted review
Reply from Home & Roost
Thank you for your wonderful feedback! We’re so pleased to hear you’re delighted with your hedgehog house and impressed with the quality, design and materials.
It’s lovely to know you’ve appreciated the little extras too — we always like to include something helpful for our garden visitors. Most importantly, we’re thrilled that you feel confident your hedgehogs have a safe and welcoming home. 🦔
Thank you for taking the time to share your experience, and we hope your new hedgehog residents enjoy their cosy retreat!
Easy to place my order on website
Easy to place my order on website. Speedy delivery and well packaged. Delighted with my hedgehog house. Highly recommend.
June 17, 2026
Reply from Home & Roost
Thank you for your lovely feedback, Ann! We’re so pleased to hear you found the ordering process easy and that your hedgehog house arrived quickly and well packaged.
It’s wonderful to know you’re delighted with your purchase. Thank you for your recommendation and for taking the time to share your experience! 🦔
Reply from Home & Roost
Thank you for your lovely feedback, Julia! We're really pleased to hear that your order arrived on time and that you received exactly what you ordered.
We really appreciate you taking the time to leave a review
Disappointed with the quality 1 door…
Disappointed with the quality 1 door very bowed internal partitions very flimsy
June 17, 2026
Reply from Home & Roost
Hi,
I'm sorry to hear that the internal partitions of your 1-door hutch feel bowed and flimsy. That's certainly not the standard we expect our products to maintain.
Could you please send us some photos of the issues you've described? This will help us investigate the matter with our workshop team. We can then discuss how we can resolve this for you.
Kind regards
Emma
Excellent quality
The hutch turned up on time, the instruction were simple and clear and the quality superb. Our guineas love it.
June 24, 2026
Reply from Home & Roost
Thank you for your lovely feedback! We're really pleased to hear that the hutch arrived on time and that the instructions were simple and clear. It's great to know you're happy with the superb quality and that your guinea pigs are enjoying their new home. We really appreciate you taking the time to share your experience.
Kind regards
Emma
Quick delivery
Quick delivery. Good product and size. Only downside, it's a bit flimsy. I expected it to be made more robust.
June 23, 2026
Reply from Home & Roost
Thank you for your feedback. We're really pleased to hear that the delivery was quick and that the product size suits your needs. We're sorry to hear that you found the product a bit flimsy and not as robust as expected. We do aim to provide sturdy products, so I will pass your comments on to our workshop team for review.
We appreciate you taking the time to share your experience.
Kind regards
Emma
Reply from Home & Roost
Thank you for your lovely feedback, Pat!
We're so pleased to hear that your hedgehogs are very happy with the Hedgehog nibbles. We really appreciate you taking the time to leave a review and your support means a lot to us.
Reply from Home & Roost
Thank you for your lovely feedback! We're really pleased to hear you think the product is excellent. We really appreciate you taking the time to share your experience with us.
Kind regards
Emma
Predator proof
Easy to purchase, excellent delivery. Predator proof Hedgehog house is indeed Predator proof, the cats haven't managed to access!!
June 19, 2026
Reply from Home & Roost
Thank you for your lovely feedback, Sue!
We're so pleased to hear that you found the Predator Proof Hedgehog House easy to purchase and that the delivery was excellent. It's great to know that the house is living up to its name and keeping the cats out. We really appreciate you taking the time to share your experience with us.
Avoid home & roost
⁹Mixed experience. Customer service is ok with quick response but totally contradict themselves. Went with home and roost as their hutches appeared good quality. The sides of the hutches are well built but the roofs, flooring, back of hutch and batons used to support floors and roofs are so thin ive replaced floor and roof twice in 6 years. Hutch maintained, treated, covered in winter and rain. Lifted off the ground. Rabbits out most of the day and its warped. bunnies litter trained so they dont wee on hutch floor. Door no longer straight and secure. Floor rotted with nothing left to attach a new floor too. All surrounded floor supports rotted. I paint it every year. Its Left rabbits to escape now. Its a shame that the parts that take the most wear aren't better, thicker, quality materials. They said well its done well, its outside! Where else would you keep a 6 foot hutch! A shed would last a longer so why wouldn't a well maintained hutch?
(Chartwell 6 foot double hutch)
To add to response. They said years ago ..."we'll pass on details about the quality" but they clearly dont looking at other negative reviews as they poor quialty materials are the same. They dont want to build them to last, so you have to buy again. I'd like to say buy cheap buy twice. But what they charge, for you get is outrageous! And I was offered a 10pc discount incase anyone wonders and they wanted to invoice me for replacement parts. So you've lost a customer and won't be recommending anymore.
July 3, 2026
Unprompted review
Reply from Home & Roost
Thank you for your feedback, Kieran. We’re sorry to hear you’ve been disappointed with the long-term durability of your Chartwell hutch.
We appreciate that you got in touch with us directly about these concerns, and we were pleased to discuss the options available with you. As the hutch is now over six years old, we offered replacement parts to help extend its life, as well as a discount on a new hutch should you prefer to replace it instead.
We understand your frustration, and we appreciate you taking the time to share your feedback. Your comments regarding the roof, flooring and supporting battens will be passed on to our product team for review as we continually look for ways to improve our products.
On time delivery and well made product
On time delivery and well made product. We did get the panels lined up wrong and had to take it apart. Wasn’t 100% clear that the sides had to go behind the front panel! Cats love it and it’s great they are loving outdoor time safely thank you.
June 17, 2026
Reply from Home & Roost
Thank you for your lovely feedback! We're so pleased to hear that your delivery was on time and that you found the product well-made. It's great to know your cats are loving their new outdoor space and enjoying their time safely.
We appreciate your note about the assembly instructions and the panels needing to go behind the front panel. We'll pass this on to the team to see how we can make this clearer for future customers.
We really appreciate you taking the time to share your experience.
Kind regards
Emma
Such good customer service
Such good customer service, prompt and helpful. Great product. Happy bunnies!
March 23, 2026
Reply from Home & Roost
Thank you for your lovely feedback, Mark! We're so pleased to hear you found our customer service prompt and helpful, and that your bunnies are happy with their new home.
We really appreciate you taking the time to share your experience.
Mary Hen House - poor design and disappointing quality
Buy cheap, buy twice, they say; but once was one time too many. And it wasn't even cheap, especially when we had to pay a premium for delivery to Scotland (it's Mainland UK, guys!).
Materials are thin and flimsy. Guide holes are poorly aligned. Wood split in several places when screwing together. Instructions are hard to follow.
It was unclear on purchase that the 'roof' is made of some cheap-feeling plastic, not wood. We should have read the small print. Our confidence in it is very low.
The finished item feels shoddy, with misaligned sections and gaps. It seems barely weatherproof, and I'm concerned for hens' welfare come winter. If it lasts half as long as its 2-year warranty I'll be surprised.
We felt obliged to reinforce the weedy legs and various doubtful joints by adding our own metal brackets. Not every buyer is going to have this sort of thing to hand, or the confidence to add their own hardware to what's provided.
The design is very poor.
For starters the 4ft coop is cramped inside, our two bantams and one big hen are ok but I imagine more birds than this would be pushing the limits of living space. And the nesting boxes are frankly for pigeons: I can't see an average sized hen getting in them. But at least the chooks will be huddling together - they will need to, to combat the inevitable draughts.
The pivoting 'roof' is held on with just two cheapo screws: I added my own washers to try to ensure it'll keep working once the thin wood sides inevitably warp. Who ever heard of a wood screw being used as a vital hinge, a part that you are going to open and close daily?! Given the leverage on the thin wood frame it's going to be interesting to see how long this optimistic arrangement lasts.
The roof pitch is inadequate to ensure rain runoff, so we modified the build to raise the front lip of the coop by adding our own wood strip. The two terribly shoddy plastic clips supplied to hold the roof at an angle are simply inadequate. If you don't perform your own modification and addition to the design, it is unclear how the coop is supposed to keep the rain out, long term. Just as unclear is what to do to prevent the lid (I hesitate to call it a roof) from simply lifting open in a high wind. Once open, it would inevitably tear from its hinges. No catch is provided to secure the front of the lid, so we are trying to devise our own. This is a daft oversight on the part of the manufacturers.
The sliding floor tray should help make cleaning easier. However it's very loose in its slot and only held in with two of those crappy plastic toggles. A determined fox or badger could very well push the floor aside far enough to get a snout in. To prevent this from happening we had to add our own stoppers to the rear of the coop, and additional plastic toggles on the front side (which you do want to be able to slide out as intended).
We really wanted to like this product because Home and Roost seem like a great bunch of folks. And we would love to support British manufacturing. But the quality of this chicken coop is indistinguishable from imported tat. If this is the standard of something proudly British made then I despair.
June 18, 2026
Unprompted review
Reply from Home & Roost
Thank you for your feedback. We’re very sorry to hear that the Mary Hen House did not meet your expectations.
We do wish you had contacted us directly before leaving your review, as we have no record of any previous communication regarding the concerns you've raised. We would have welcomed the opportunity to discuss them with you and better understand the issues you encountered.
Many of the points you've mentioned relate to the design and construction of the product, and while we appreciate that different customers have different expectations and requirements, we take all feedback seriously and will ensure your comments are passed on to our product team for review.
If you would like us to look into any of the concerns you've raised in more detail, please feel free to contact us at hello@homeandroost.co.uk with photographs and further information. We'd be happy to review the issues and see if there's anything we can do to help.
We appreciate you taking the time to provide such detailed feedback, even though we're sorry to hear your experience was such a disappointing one.
very well made and simple to assemble
May 27, 2026
Reply from Home & Roost
Hi,
Thank you for your wonderful review! We're so pleased to hear that you found the product very well-made and simple to assemble. It's great to know that the quality and ease of assembly met your expectations.
We really appreciate you taking the time to leave a review.
Kind regards
Emma
Brilliant coop and run
This coop and run has been ideal for a broody hen and her chicks. It is lightweight enough to move around easily yet sturdy enough to keep out predators.
I would definitely buy another one when needed.
May 25, 2026
Reply from Home & Roost
Thank you for your lovely feedback, Angela!
We're so pleased to hear that the coop and run have been ideal for your broody hen and her chicks, and that you find it both lightweight and sturdy enough to keep out predators. We really appreciate you taking the time to share your experience and look forward to helping you again whenever you need another one.
The run was damaged and rather flimsy
The run was damaged and rather flimsy. My husband had thrown away the packaging so we were not able to return it. We will have to repair if for our daughter's guinea pigs when they come to stay.
May 22, 2026
Reply from Home & Roost
Thank you for your review.
We are sorry to hear that your order arrived damaged. Unfortunately we have not been contacted regarding this, however we are always able to resolve situations such as these, even if the packaging has been discarded.
If you could send some photos to hello@homeandroost.co.uk, our dedicated customer service team would be more than happy to help. Whether that's by replacing the damaged component, exchanging the entire run, or by arranging a return and full refund.
Best wishes,
Home & Roost
Well priced
Well priced. Prompt delivery. I haven’t assembled it yet but quality looks good.
May 22, 2026
Reply from Home & Roost
Thank you for your lovely feedback! We're really pleased to hear you found our pricing fair and that your delivery arrived promptly. It's great to know the quality looks good so far, and we hope the assembly goes smoothly when you get to it.
We really appreciate you taking the time to share your experience
Excellent delivery and Hutch is well…
Excellent delivery and Hutch is well made and strong. We had a couple of little hitches when putting it together top screw holes were out of line with wood, it was easy to over come by drilling new holes. And a couple of things weren't the same on instructions as they were in reality, but nothing you couldn't work out yourself.
June 12, 2026
Reply from Home & Roost
Thank you for your feedback, Lorraine! We’re really pleased to hear you’re happy with the delivery and that the hutch feels well made and strong.
We appreciate your comments regarding the assembly — in particular the misaligned screw holes and the small differences between the instructions and the actual parts. While we’re glad these were easy enough to work around, we understand how this could be frustrating during build, and your feedback is really helpful for us to review and improve clarity and consistency going forward.
Thanks again for taking the time to share your experience.
Great friendly helpful company to deal…
Great friendly helpful company to deal with. I ordered the wrong run by mistake and they sorted it out for me. How a company should be. Hutch and run are great, cannot fault, thank you.
May 28, 2026
Reply from Home & Roost
Thank you for your lovely feedback, Caroline!
We're so pleased to hear that you found our team friendly and helpful, and that we were able to sort out the run mix-up for you. It's great to know that you're happy with both the hutch and run — we really appreciate you taking the time to share your experience.
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