Hoopla Doopla Reviews 

68
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

STAY AWAY and use other cashback sites that arent fraudsters. EVEN if Hoopla shows higher cashback use one that is reliable. I made multiple purchases, followed the terms of the cashback and then it... See more

Rated 1 out of 5 stars

I've used several portals over time and have earned thousands of dollars, but this one is by far the worst—if not the absolute worst. To start, their customer support is a joke. There’s a person n... See more

Company replied

Rated 3 out of 5 stars

I'm missing cashback from 11 months ago. Throughout that time, my emails to their support are constantly ignored. No responses, no cashback, scam site overall. Following up with BBB now. Never u... See more

Company replied

Rated 1 out of 5 stars

Ordered a big purchase from a retailer via hoopladoopla and created an account through a referral. Neither the referral bonus or the cashback from the retailer was processed. It has been 3 weeks since... See more

Company replied

Company details

  1. Discount Store

Written by the company

Elevated Cash Back shopping with over 4,000 Brands and over 40,000 Coupon Codes & Deals!


Contact info

1.8

Poor

TrustScore 2 out of 5

68 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

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1.8

All reviews

(68)

14 reviews in the last 12 months

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Rated 1 out of 5 stars

Straight up thieves

Straight up thieves! I made them so much money! They paid me for a year or 2, and then decided when they owed me about $225 last year, they'd stop paying me. First the PayPal transfer didn't happen on the date it should, and now when I try to log in, I get an account suspended prompt. And get this, I can't even click the contact us link, as it says the same thing. All I EVER did was make them money, as I spend about 3 grand or more on Ebay a month. I was using them, as they had the highest Ebay payout, until they didn't out of nowhere. The last check I got from them was about 3 or 4 months late, as their "system was updating". There is also just ONE customer service person (I believe its Frank)? They were dumb when screwing me, as I'm guaranteed free money for them every month. They are by far the most shady cashback site I've ever dealt with. I hope they enjoy my $225. Unbelievable... and scummy!
I will stick to Mr Rebates, Rakuten, or Ibotta. As a all American used to say... "They can stick it brother". STAY FAR AWAY!!!

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

They suspended me out of revenge for opening a BBB complaint.

I used Hoopladoopla for some 10 months, far passing the payout threshold and time constraints but never got paid. No response from customer service. So I opened a Better Business Bureau complaint. They sent one message saying they were looking into it but nothing. The complaint closed unresolved, giving them a bad mark. Out of revenge they suspended my account with nearly $100 (plus the unpaid earnings from earlier).

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

Scam…

Hoopla Doopla marked my cashback as paid, but no money ever arrived. They first claimed PayPal denied the payment, then changed their explanation multiple times. PayPal confirmed there was no actual payment attempt on my account. Months later, I still have not been paid. Based on my experience, this company should not mark payouts as completed unless the money has actually been sent.

March 26, 2026
Unprompted review
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Rated 1 out of 5 stars

This is an unreliable scamming cash back site

I used their website to make a purchase at a partner website which had 6.1% cashback. It has been 2 months and I have not received the cashback and no proper response to my complaint about the missing cashback. Other sites like Rakuten are much more reliable and responsive if things don't work as expected. This service feels more like a scam where they get people to use their referral to get money but not give the user the cashback they deserve.

June 29, 2025
Unprompted review
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Rated 1 out of 5 stars

STAY AWAY and use other cashback sites…

STAY AWAY and use other cashback sites that arent fraudsters. EVEN if Hoopla shows higher cashback use one that is reliable. I made multiple purchases, followed the terms of the cashback and then it was reversed same day. I guarantee you Hoopla will collect the referral from the website and pocket the entire amount for themselves.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Customer service ("Frank") only replies once and then never again. I have a cashback that was approved but then they added a negative cashback for the same amount so basically stole my money. No matter how many times I reach out there is no updates. This site is a scam and impossible to contact.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

They're crooks

They're crooks. Bought an expensive mattress, account showed 2% after transaction, originally said 8% on site, then the cash back transaction disappeared completely. They won't respond to email. No payment

In response to hoopa, I sent you more than ten emails with no response.

The mattress was not cancelled. It's in my bedroom. Want a pic?

Search for the email chain where your customer just called you crooks since you won't respond

June 1, 2025
Unprompted review
Hoopla Doopla logo

Reply from Hoopla Doopla

We are sorry to hear you are having this experience with us. There are a few reasons you receive different cash back rates from the amount listed on our site for a particular merchant. Some merchants have terms and conditions, where certain items qualify for less than the base amount. These are listed on the merchants page. As for transactions "disappearing completely," this usually happens if there are returns or exchanges on the item, or order cancellations. All of our support ticket emails are typically responded to in the first 24-48 hours. If you have not received an update to your ticket, it is usually on the merchants end, as it can take weeks sometimes months for them to reply to inquiries, due to the high volume they get.

Rated 1 out of 5 stars

Hoopla Doopla is a SCAM!!

Hoopla Doopla is a SCAM!!

They never send your cash back.
After my purchase they conveniently removed the history of the activity from their site. They don't even respond to your emails. DO NOT USE THIS !!
I lost lot of money that I could have received from other site.

July 15, 2025
Unprompted review
Hoopla Doopla logo

Reply from Hoopla Doopla

We are sorry to hear you are having this experience with us. Transactions "disappearing completely," usually happens if there are returns or exchanges on the item, or order cancellations. If you opened a support ticket regarding this, we are possibly still waiting for a response from the merchant. This cant take some time, as they get a high volume of inquiries.

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Rated 1 out of 5 stars

Another try to reach HooplaDoopla

Another try to reach HooplaDoopla. Since August 1 2024 I haven't gotten any answers on my case in this system. Soon it will be 2 years. I got a very first answer where is a team member ask me to provide the details about the order. And then after a number of emails, I got a second answer (about half a year ago) that says "we are still waiting for the answer from the store".

Guys, start using emails in your team and don't use doves/couriers on horses anymore - we are in 21 century and all messages can be sent and answered immediately. But anyway, even if you send a horseman with my ticket based on the longest way by United States roads, he should have gotten an answer about half a year ago. Can you check where he lost? Probably he needs some help on his long way?

July 17, 2025
Unprompted review
Hoopla Doopla logo

Reply from Hoopla Doopla

We are sorry to hear you are having this experience with us. All of our support ticket emails are typically responded to in the first 24-48 hours. If you have not received an update to your ticket, it is usually on the merchants end, as it can take weeks sometimes months for them to reply to inquiries, due to the high volume they get. As stated in our terms and conditions, we do our best to accurately post data that is sent to us from our merchants. Our support ticket systems it to allow our members to report missing orders. Once we submit them, we send you and update once we hear from them.

Rated 5 out of 5 stars

No redemption or tracking problems

When I rate cashback portals, I rate them mainly on the number of tracking problems and redemption problems that I've had.

I've had zero tracking or redemption issues with HooplaDoopla.

They also have the best rates for a few of my favorite merchants. Obviously do your own research there.

July 12, 2025
Unprompted review
Hoopla Doopla logo

Reply from Hoopla Doopla

Thank you for the feedback! We're happy to hear about your positive experience with us. We have been striving to provide our members with a great shopping experience since 2009, and we're happy to have you on board. :)

Rated 2 out of 5 stars

Great, great disappoint

After several attempts of buying products with Hoopla activation never received a cent. Decide to close my account and this has been done fast and with the help of support. Without this support to help close my account I would give only one star.

July 2, 2025
Unprompted review
Hoopla Doopla logo

Reply from Hoopla Doopla

We are sorry to hear you are having this experience with us. If you opened a support ticket with us regarding any mossing orders, as we state in our replies, it can take quite some time for merchants to respond to us due to the high volume of inquiries they receive.

Rated 1 out of 5 stars

Scam

Scam. Purchases were completed and they never sent the cashback and never replied to the many emails I have sent

November 28, 2024
Unprompted review
Hoopla Doopla logo

Reply from Hoopla Doopla

We pay our members quarterly, based on transactions in their account that have cleared 90 days. If you have transactions that have met this criteria, and your balance is above our minimum payment threshold, your cleared balance will be paid out at our next pay period. 

In addition, please make sure your payment information is up to date in your account at all times. We wouldn't want you to miss out on your cash back. :)
See payment schedule below. 

https://hoopladoopla.com/help/category/3/article/18

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Rated 1 out of 5 stars

scam!!

scam!!! they didn't pay. it's been 1 years since my orders was completed but still didn't receive anything

April 19, 2025
Unprompted review
Hoopla Doopla logo

Reply from Hoopla Doopla

We pay our members quarterly, based on transactions in their account that have cleared 90 days. If you have transactions that have met this criteria, and your balance is above our minimum payment threshold, your cleared balance will be paid out at our next pay period. 

In addition, please make sure your payment information is up to date in your account at all times. We wouldn't want you to miss out on your cash back. :)
See payment schedule below. 

https://hoopladoopla.com/help/category/3/article/18

Rated 1 out of 5 stars

SCAM don't use

I've used several portals over time and have earned thousands of dollars, but this one is by far the worst—if not the absolute worst. To start, their customer support is a joke. There’s a person named Frank who responds to your message once, then completely ignores any follow-up responses.

Additionally, the portal shows that payments were made to me, yet I haven't received a single cent. I've sent at least 10 messages (since they don’t respond to emails) asking for transaction IDs and the Venmo account details where payments were supposedly sent. Frank continues to play dumb and has failed to provide any useful information.

Extremely frustrating experience, and I would strongly advise against using this portal.

March 14, 2025
Unprompted review
Hoopla Doopla logo

Reply from Hoopla Doopla

Hi Tony. Sorry to hear you had this experience with us. Venmo payments sometimes go to members PayPal accounts, being PayPal owns Venmo. I see Frank communicated this with you, as well as gave you or recipient email address to check with Venmo. I will have Frank keep the ticket open until resolved. :)

Rated 5 out of 5 stars

Great cashback site with stellar service

Great cashback site, with superb customer service. Hoopla Is reseller friendly and works with accounts vs slamming the door without notice. Hoopla Doopla is my go to

February 16, 2025
Unprompted review
Hoopla Doopla logo

Reply from Hoopla Doopla

Thank you Owen! Glad you are satisfied with our service. :)

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