HiStrips Reviews 

This is a scam! The product does not live up to the claims they make - but more crucially when you try and return it they insist that you send it to an address in the USA, and pay for the postage yourself. I ordered it from the UK, it shipped to me from a UK address, and I only bought it because they advertised hassle free returns and I thought I could get my money back. In the end they said I could receive a 50% refund or pay £10 to ship it back to America.

SCAM!!!!

My order hasn’t been shipped & i ordered over a week ago.

⚠️ WARNING: Misleading 100-Day Money-Back Guarantee – Terrible Customer Support!

Do NOT buy from HiStrips. Their advertised "100-Day Money-Back Guarantee" is completely misleading and a trap for international customers.
I purchased their product ("Built for heavy sleepers") hoping it would work, but it simply did not work at all. When I requested a refund under their so-called 100-day guarantee, they demanded that I ship the product back to the US at my own expense, with international shipping costs amounting to more than the price of the product itself!

They trap you by making the return shipping costs absurdly high, rendering their money-back guarantee totally useless in practice. When you refuse to pay more for shipping than the item is worth, they refuse to refund you.

Save your money, save your peace of mind, and stay far away from this company!

Think twice before buying from HiStrips.

My experience with HiStrips has been extremely poor, and having looked into the experiences of other customers, I have even less confidence in this company.

I unsubscribed from their marketing emails, yet they continued arriving. I subsequently submitted a formal complaint. Not only did HiStrips fail to resolve the issue, they couldn't even be bothered to acknowledge my complaint. Complete silence!

It seems they have plenty of time to pursue potential sales, but remarkably little interest in addressing legitimate customer concerns!

Their red-light therapy products also deserve closer scrutiny. Independent customer reviews raise worrying questions about product reliability, with reports of panels failing after just a few months, devices switching off unexpectedly and customers experiencing difficulties with replacements, deliveries and refunds.

When you are selling products customers are entitled to expect quality, reliability and proper after-sales support. Marketing claims and attractive website testimonials are no substitute for independently demonstrated product performance.

There is also a striking contrast between the overwhelmingly positive reviews displayed on their own website and the less favourable experiences being reported elsewhere.

My biggest concern is the apparent attitude towards customers. Ignoring a formal complaint while continuing to send unwanted marketing emails demonstrates a lack of basic professionalism and respect.

A company's reputation is earned through its conduct, not its advertising budget. HiStrips should be concentrating less on pushing products into people's inboxes and considerably more on the quality of those products and the treatment of its customers.

I would never purchase from this company, nor would I recommend anyone risk their money without doing their own independent research first.

There are plenty of businesses competing for customers' money. There is absolutely no reason to settle for one that cannot demonstrate basic respect, accountability and customer care.

I purchased the red & infrared LED panel in June 2026. It took 3 weeks to deliver.

I travel up to 20 days out of the month for work so I really enjoyed bringing this with me on my work trips. It was a bit heavy but I appreciated the small size.

It is now October 2026 and it no longer turns on. What a waste of money. 10/10 would NOT recommend.

Update: HiStrips reached out to me and offered me a few solutions including a refund. I took the refund and it was processed quickly. Although the product did not work, I do appreciate the communication with their customer service. They even followed up to confirm that the refund posted.

Customer service is uncontactable. The alarm itself was fine, decent quality, arrived in good time etc but unfortunately it just doesn't work for me. I’ve now been trying for well over a month with multiple emails to try get in contact to arrange a return & refund. Zero replies, not even an acknowledgement email.

Ordered the onyx vibration alarm because it was advertised for heavy sleepers and I tend to sleep through alarms. Tried the watch multiple days in a row and not once did it wake me up. The vibration is so weak and barely lasts a minute. Do not order if you are a genuine heavy sleeper

The wristband alarm is terrible. Was guaranteed wake up “especially for heavy sleepers” and hasn’t woken me up once. Vibration is so weak and only buzzes for about 20 seconds

I purchased several HiStrips products, including their official HYROX-branded nasal strips, specifically for use during fitness competitions. Unfortunately, my experience with both the products and the company’s customer service has been disappointing.

Firstly, there was a considerable delay with my original order. Communication was slow, and after exchanging several emails, the company acknowledged that they should have communicated the delay better.

My bigger disappointment, however, has been with the strips themselves.

I first used a plain black HiStrip during Gym Race in September, followed by an official HYROX-branded strip at HYROX Gdańsk in Poland on 10 October.

On both occasions, the strips failed approximately halfway through the event.

Despite preparing my skin with an alcohol swab, allowing it to dry completely, and following the application instructions, the adhesive simply didn’t hold. One side began peeling away, eventually rendering the strip ineffective and forcing me to remove it.

This is particularly frustrating because I struggle to breathe fully through my left nostril, and the strips genuinely help when securely attached. Unfortunately, it was precisely that side that started peeling away during HYROX.

What makes this especially disappointing is HiStrips’ own marketing.

Their website specifically promotes the adhesive as suitable for demanding HYROX competitions, including heavy perspiration, stating:

“No sliding. No peeling. No readjustment mid-race.”

They also claim the strips remain attached from the starting gun to the finish line.

My experience couldn’t have been further from those claims.

Following my HYROX event, I emailed HiStrips on 11 October to explain what had happened. Their response, which I subsequently located, suggested that perspiration, individual skin conditions and storage could influence adhesion.

However, perspiration is hardly an unexpected occurrence during HYROX. Surely, if a product is specifically marketed for these conditions, its adhesive should be capable of withstanding them?

Their response also explained that my purchase was approximately four months old and therefore outside their warranty period, meaning they couldn’t offer a replacement.

The strange thing is that I never requested a replacement, refund or warranty claim.

I was simply providing genuine feedback about two products that had failed during the very activities for which they were marketed.

I have another three HYROX events booked, which is precisely why I invested in these strips. Unfortunately, after two failures, I have little confidence in their reliability.

The concept is excellent, and when attached, the strips genuinely help with breathing. However, a product marketed for athletic performance needs to remain effective throughout the activity it’s designed for.

Ultimately, two stars reflects disappointing product reliability, previous shipping and communication issues, and a customer service response that seemed to miss the point of my feedback.

For a brand making such specific performance claims, I expected considerably better.

Posting again as they removed my review.

Giving 1 star because I cant give zero

Do not trust this brand.

I ordered the HiStrips Onyx Pro and was sent the inferior standard version without any notification or explanation.

And I’m clearly not the only customer complaining about HiStrips being cheeky enough to send the inferior alarm instead of the Pro version people actually paid for.

Silently downgrading a customer’s order without their consent is unacceptable. If the Pro is out of stock, have the decency to tell your customers instead of hoping they won’t notice.

Think twice before buying from this brand. My trust in HiStrips is gone, and I would not recommend them.

The histrips alarm bracelet doesn’t work for me, I tried it in different positions & timings but it wouldn’t help me wake up. I tried to return it but I now have to pay £14 international shipping as they cannot provide a return label even though their advertisements on social media platforms offer a money back guarantee. I also noticed across their marketing they say they have a 100 day guarantee and return but on the website it actually says 14 days from order or 10 days from when shipped. This seems a lot more dodgy than what it should be considering they “offer a 100 day guarantee”

I ordered the Onyx alarm a couple of months ago and it turned out being faulty as it wouldn't charge after a few charges, which I understand can happen sometimes. What's great is that the support team, specifically Felix, was great to work with. Felix's responses were really quick and on point, and made sure I get a replacement asap.

Mine stopped working after 2 months and I am talking with someone from the customer service who keeps telling me my replacement is on its way for around two weeks. I didn’t receive anything and the customer service doesn’t give me the tracking number. I wish I hadn’t buy this at all, feels like scam.

Awful. Brought the vibrating bracelet, it arrives and is the most basic thing you'll ever see looks like it was made 20 years ago doesn't do anything a smart watch doesn't do, but it only vibrates so a complete waste of time. Contacted them to return as not satisfied and they are trying to get me to pay to send it back to US from UK. Pathetic. Avoid like the plague!!!

Disappointing! I bought these nasal strips and, although I felt the benefit when applying them, they wouldn't stay stuck down for more than 20 minutes of exercise, even though I followed the application instructions.

They worked well for sleep, but during vigorous running and sweating, they quickly became unstuck. This doesn't live up to the website's claims that they have "sweat proof adhesive" and "stay on during intense workouts".

The product also arrived late, although the customer service team was proactive and responsive.

Unfortunately, I wouldn't recommend them.

I had ordered the red light therapy panel that was on offer £70. It took a while to be delivered. It says it shuts off after 15mins. I feel like it lasts for 5 mins, and then goes off. It doesnt turn back on again. Are they selling the faulty ones, the ones that don't last long battery wise?

Great after sales! Very fast response :)

Order got sent to wrong address but Jay sorted me out with a new one he was kind friendly and effective, 5 star service

I had an issue with a missing charger for my Histrips Onyx alarm but Felix was incredibly helpful and I was back to using my alarm strip in no time!

The Support is really friendly and very Kind I will be getting a replacement for a Product without any Compilations of I could I world give a 6 Star Review