Hemfrid Reviews 

Very poor quality for the service they provide. I can't recommend them.

Most seriously, they lost a key to our premises. Their response was simply to tell us that they could not come the following day. There was no meaningful discussion about the security risks, insurance, how they intended to handle the missing key, or what immediate measures they would take to protect our premises. Nor did they provide any reassurance that they understood the seriousness of the situation.

Losing a customer’s key is serious. Responding without urgency, accountability, or a clear action plan is unacceptable. Based on my experience, their handling of both the service and this incident has been unprofessional and irresponsible.

They totally ignore the customer written requests, they just want the money. The workers are exploited immigrants that not always get paid for their work.

For the premium price I would expect a premium service - and that is simply not what you will get at Hemfrid. Constantly changing cleaners, often only wiped down countertops that still have dirt you can feel on it, or bathrooms with still some hairs,… it’s not at all up to par with what you would expect, so I can not recommend this one at all.

I am very pleased with all services . Professional and trustworthy.

Good service, no hassle, the windows shine now. Very quick and quiet worker.

One of the worst experiences with untrained staff and broken items. There are so many good cleaning companies so avoid this one.

Wonderful staff who cleaned the windows and they look super! Thank you so much.

Not trustworthy company!

We had a regular cleaning contract with this company. When we spent longer periods abroad (with a small child in Austria), we paused and eventually canceled the service. At that point, we still had 11 prepaid hours left, which they promised we could use later.

After over a year of discussions, they still refused to honour those hours, with the excuse that “too much time had passed.” That is not a professional argument — a promise is a promise, and hours that are already paid for should of course be delivered.
In professional services, especially something as trust-based as cleaning (where you allow people into your home), honesty and reliability are non-negotiable. Choosing to save themselves 11 hours of work and instead lose a long-term client (and referrals) is both short-sighted and unprofessional.
If you still choose to hire them: record all phone calls and make sure to get everything in writing. Our experience sadly shows that you cannot trust them to keep their commitments.

IN SHORT:
We had a cleaning contract and still had 11 prepaid hours left when we canceled. Despite over a year of discussions, they refused to deliver those hours, with the excuse “too much time had passed.” In a trust-based service like cleaning, this is unacceptable — you must be able to rely on a company to keep its word.

Great communication skills and execution. Timing of this move was not ideal when it came to my workload - felt incredible to have the support from real professionals. Thank you Hemfrid!

Hemfrid advertises being easy and simple to give you more time, but they wasted hours of my time and I was forced to double-pay for a service that was advertised as free ("gratis storstädning" is false advertising).

While the cleaning service itself worked fine (though very expensive), the business model, scheduling, payment, customer service, and app were a nightmare. Overall this experience added hours of stress and hassle to my life, and ultimately resulted in me double-paying for services that were advertised as free.

I subscribed based on a heavily advertised Instagram offer promising a free deep cleaning ("Gratis storstädning"), followed by a monthly subscription for cleaning every other week. DO NOT BE FOOLED BY THIS OFFER!

The initial deep cleaning went well and the cleaners did a good job. But after that, things went off the rails.

You are supposed to book cleanings in the app. But there were no cleaning appointments available for 6 weeks after I started paying for the service. I finally got a couple of cleanings done. While the quality of the cleaning itself was good, the price (about 2x market rate) and extensive hassle was just too high and I decided to cancel the service. However, I was required to continue to pay for two more months after giving notice I wanted to quit.

It was difficult to schedule any cleanings during that window, as there was just zero availability in the app. It was very cumbersome to schedule anything, as the app requires very extensive information from you to book (e.g., if you want to book a window cleaning, you need to take and upload photos and measure every window in your house before it's possible to schedule).

The service works on a "time bank" model, where you pay for hours per month which can then be applied to different cleanings, that vary based on extensive details you have to provide about your house. There are complicated formulas to calculate this (e.g., window cleaning is at 1.5 hours per hour) and it's not straightforward to see or understand what is happening from the app.

Ultimately, I paid for 3 months, which should have been 6 cleanings + the free initial deep clean. However I only received 4 regular cleanings, and was forced to pay one month twice.

I called customer service to clear this up. The first person I spoke to agreed with my accounting, said I had been billed in error, and promised to put the bill on hold so it could be sorted by the accounting department.

Four months and about a dozen emails and phone calls later, with constantly changing team members replying that had to be re-briefed on the whole history (the longest communication from Therese and the final one from Catrin), the bill had been sent to collections (PayEx) and I was forced to pay it even though it was incorrect to avoid damaging my credit.

The most frustrating part was that Catrin's final email claimed that the storstädning was not free, and should have been counted in my paid cleaning hours all along. This was just patently false, in direct contradiction to the offer that made me sign up in the first place. None of the other 5-6 employees I had contact with made this claim. It just added insult to injury that the customer service was so difficult and ultimately, untrustworthy.

Please save yourself time and money, do not engage Hemfrid- take your business elsewhere.

Our weekly clean is one of the best we’ve ever had and we’ve tried a few cleaning companies in Malmo.
We’re looking forward to trying out some of the extra cleaning services and I love that the cleaning products are delivered to our home, less for the cleaners to carry and we can use them as well. The smell and ingredients in the products is also very good.
Completely recommend

I have been a customer for long time and the service itself was good, but every time i cancelled a session less than full 7-days in advance , they would charge me for 240 SEK. I mean even a specialist doctor appointment u can cancel 24 hours in advance and u are not charged for any cancellation fees.
Then i cancelled the whole subscription with Hemfrid and they sent the last bill like this :
Please note that at least one cleaning session of 2 hours must be carried out during the
termination month to avoid rejection of RUT at the Tax Agency.
which i dont really understand, why they should apply for a RUT of a job that is not done.
and then they cancelled the last session instead and charged me with 310 SEK ( 240 cancellation + 70 admission fee ) .

Easy to book, nice work done.

The cleaning team made a mistake to vacuum around a computer and it wasn't working. I contacted to customer service and they asked the information. After I sent the email I can't hear anything from for the last 7 days. I called them as well they apologised about late reply and they will get back to me. Now it's been 2 more days and 2 more emails with no answer. I wouldn't recommend at all if they can't fulfill the insurance promise they gave from the beginning and not bothering to answer their emails. My next call will be for cancellation and never use again.

I’m super happy with Hemfrid! It feels like it’s not just a cleaning help, but a helping relationship. The phonecall at the start was great for establishing what our household needs help with. So far we had our first clean and are very happy. Hemfrid also provides cleaning supplies so it’s not much left to worry about in cleaning department

We had the initial cleaning and regular cleaning.
They have such a professional setting.
- their own cleaning toolkits including solutions and mops
- They make you home clean and organised
- super responsive customer service
- very easy to use and aesthetic UI
We can only recommend 100 times.

Great job! Thank you!

Fridge...grills are cleaned like new...very happy and satisfied...thank you so much...

They came early, patiently waited outside the door for us to arrive (on time) and open the door. We could arrange for the keys to be dropped in the mailbox so we were free to do other things during the cleaning. Very friendly and professional!
The cleaning itself was impeccable, we are very happy with it and will definitely use Hemfrid again next time.