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3.1
Average
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!
Great service!
After complaining about the product - more or less unusable -they have decided to return my money. This is great service!
March 27, 2026
Unprompted review
Incomplete items in my order
I hoped there was more colors of the threads than vhite, black and red.
There was others colours that in the adverstisement for the prouct and it looka like they would be in my package also - but no.
March 20, 2026
Unprompted review
Reply from Helsinkifog
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@helsinkifog.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Products very good.
Products very good.
Time for delivery too long.
Thank you.
March 6, 2026
Unprompted review
Super Duper Service
Super Duper Service! My order Universal avtagbar dragkedja never showed up. The small package was lost along the way somehow. Right after HELSINKIFOG was informed, the refund was initiated. No fuss! Great attentive respectful service which is not easy to find when it comes to online purchase! Golden 5 stars!!!
March 4, 2026
Unprompted review
The pieces do not fit tight enough
The pieces do not fit tight enough, so building anything is impossible without extra equipment to secure.
I want to send the set back.
very unhappy.
December 24, 2025
Unprompted review
Reply from Helsinkifog
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@helsinkifog.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
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