headsetadvisor.com Reviews 

14
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.7

Average

TrustScore 3.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(14)

4 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Excellent Customer Service and Prompt…

Excellent Customer Service and Prompt Communication

I reached out via email on a holiday and had a reply immediately the next morning, and my request was full resolved with one email. No hoops to jump through, no forms to fill out, no forced AI chatbot. This was a refreshing experience. Thank you.
A+

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Dustin is your go to guy

Had a quick chat with Dustin and MAN.. what a refreshing experience. response was top tier and the feedback he provide was exactly what I needed! Thank you Dustin!

July 31, 2025
Unprompted review
headsetadvisor.com logo

Reply from headsetadvisor.com

Thank you for your feedback! Let us know if we can ever assist again in the future.

Advertisement
Rated 5 out of 5 stars

easy online chat

easy online chat. professional and figured out the problem and solution quickly and efficiently.

July 2, 2025
Unprompted review
headsetadvisor.com logo

Reply from headsetadvisor.com

Thank you for sharing your experience! Let us know if we can help in the future.

Rated 4 out of 5 stars

Received good advice

I had a good experience with the advisor on the chat. Didn't buy in the end as they don't ship to Mexico, but I received good advice.

June 23, 2025
Unprompted review
headsetadvisor.com logo

Reply from headsetadvisor.com

Thank you for sharing your experience. Hopefully in the future we can ship to Mexico but glad we were able to provide information needed nonetheless.

Rated 5 out of 5 stars

I have been looking for a headset that…

I have been looking for a headset that is compatible with hearing aids for quite a while. Speaking with Drew he was very thorough in asking different questions to try to find an option that would work best. While the site did not have anything that I was looking for, he was very helpful in providing different options that could possibly work for what I need.

June 23, 2025
Unprompted review
headsetadvisor.com logo

Reply from headsetadvisor.com

Thank you for sharing your experience. We wish we could have offered you a solution we provide but we're happy Drew was able to refer you somewhere else with some possible solutions! Let us know if we can assist in the future.

Rated 1 out of 5 stars

This company is a complete scam

This company is a complete scam. You should run from them. I called and spoke with Josh about the possibility of ordering several hundred headsets, and Josh was going to send me a couple of samples, and when I had not heard anything from him, I checked back today, and some idiot said that a supervisor had contacted the authorities... These idiots have no idea what they are doing, and instead of simply saying they can't handle a large order, they come up with some nonsense, as justification for their failure... I have put six interns on the internet to spread the word on these idiots. And they have a 2.9% on here, which says it all.

June 12, 2025
Unprompted review
headsetadvisor.com logo

Reply from headsetadvisor.com

Thank you for the feedback. After reviewing your inquiry, including the details provided during your conversation with our advisor, Josh, we identified several inconsistencies, such as the shipping address being a hotel, which raised concerns about the legitimacy of the order. For someone needing several hundred headsets, it's not common to not have a business shipping address. As a result, we made the difficult decision not to proceed with the request to protect our business and maintain our commitment to secure transactions.

If you have additional details to share, please contact us at info@headsetadvisor.com, and we’ll be happy to address any concerns.

Advertisement
Rated 1 out of 5 stars

deleted my order

i ordered a product from them, they said they were canceling the order because the prince was wrong on the site. I offered to pay any difference, i just really needed the product and they said no. Will never buy from them again.

May 15, 2025
Unprompted review
headsetadvisor.com logo

Reply from headsetadvisor.com

Thank you for for sharing your experience and I apologize we fell short on this order. We'll use this feedback to improve in the future. If there's anything we can do to regain your trust in the future, please email info@headsetadvisor.com and we'll do our best to assist.

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Will not accept my return for my defective headset. Selling used defective headsets as new.

December 5, 2024
Unprompted review
headsetadvisor.com logo

Reply from headsetadvisor.com

Thank you for your feedback and we're sorry to hear you have a defective headset. We accept all returns within 30 days, so this must have been well outside the return period.

The good news is you are covered with a warranty from the manufacturer so please contact us and we can help ensure you get a warranty replacement at no cost.

Rated 5 out of 5 stars

Great company

Great company, great customer service! I've been a customer for 7 years. I appreciate how responsive they are, and they are willing to work to make sure any issues are taken care of quickly and efficiently. Great partner to have.

September 25, 2024
Unprompted review
headsetadvisor.com logo

Reply from headsetadvisor.com

Thank you for your feedback and continued support. We're hoping to keep you as a customer for life! Contact us anytime we can be of assistance.

Rated 1 out of 5 stars

No advise given. Just dismissed on chat.

After watching some helpful videos on headsets on Youtube demonstrating noise cancellation of various headsets, I decided to buy from them on their website. I had decided on the Yealink H64 but I run Linux and Yealink USB Connect is Windows and Mac only. I reached out on the chat to get advised and was told nothing runs on Linux and they disconnected the chat when I asked them to advise me. No advise. No direction. Just dismissed and banned from chat. I'll buy elsewhere. Github has many open source projects for Yealink. I'm sure I'll find a solution there. Crap experience.

June 26, 2024
Unprompted review
headsetadvisor.com logo

Reply from headsetadvisor.com

Thank you for taking the time to share your feedback, we truly value it as a chance to improve. We reached out to you directly to better understand your experience but haven’t heard back. During the chat, it sounds like we were trying to confirm your order details to assist you further, but it seems the conversation got disconnected. After reviewing our records, we couldn’t find an order matching your description from Headset Advisor. We’d love to resolve this for you, if you have an order number or more details, please let us know so we can make things right!

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look