Lovely quality jacket and it fits…
Lovely quality jacket and it fits really well. Delivery was quicker than I expected too.
July 29, 2026
Unprompted review
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4.2
Great
10 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I ordered two pieces and both were a…
I ordered two pieces and both were a good fit. The fabric feels nice and neither item looked cheap when it arrived. One of the things I appreciated most was how easy it was to get help when I had a delivery question. Everything arrived safely and within the time I was expecting. I’ll definitely have another look when I need something new.
August 10, 2026
Unprompted review
no complaints at all
I ordered the luna windbreaker and I’m very happy with it. The material feels good and the sizing was right for me. My parcel arrived without any delays.
August 11, 2026
Unprompted review
Reply from Hazel & Orlaith
Delighted to hear the Luna windbreaker fit so well and that the material lived up to expectations, that's exactly what we hope for. It's great too that the parcel landed with you on time and without any hassle. Thanks for taking the time to share this, it really does mean a lot to us. Hope to see you shopping with us again soon, and if you ever need anything at all, support@hazelandorlaith.com is always open for you.
The Hazel & Orlaith Team
I ended up returning one item because…
I ended up returning one item because the style didn’t suit me once I tried it on. The money back process was easy and I didn’t have to keep chasing anyone. That gives me more confidence ordering from them again.
August 18, 2026
Unprompted review
Reply from Hazel & Orlaith
It's brilliant to hear the return went so smoothly for you, because that's exactly how it should be, no chasing, no hassle. Style not suiting once you try it on happens to the best of us, and we'd always rather you send it back than keep something that isn't quite right. Knowing it's given you more confidence to shop with us again means a lot to us. We can't wait to help you find something that's a perfect fit next time, and if you ever need a hand along the way, just pop an email to support@hazelandorlaith.com.
The Hazel & Orlaith Team
The sizing on the first jacket wasn’t…
The sizing on the first jacket wasn’t quite right for me, but getting another size was easy. I didn’t have to pay anything extra for the exchange and the new one fits perfectly. Very happy with how it was handled.
August 13, 2026
Unprompted review
Reply from Hazel & Orlaith
Delighted to hear the exchange went so smoothly and that the new jacket fits just right now. We always want sizing hiccups to be sorted with as little fuss as possible, so it's lovely to know that came through. Thanks a million for giving us the chance to put it right, and we hope to see you back browsing again soon. If you ever need anything else, just pop us an email at support@hazelandorlaith.com.
The Hazel & Orlaith Team
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I bought trench coat during the sale…
I bought trench coat during the sale and the fit is lovely. I wasn’t sure which size to choose, so I contacted customer service before ordering and they were very helpful. It arrived a few days later and I’ve already worn it several times. The quality is better than I expected for the sale price.
August 11, 2026
Unprompted review
Reply from Hazel & Orlaith
Delighted to hear the trench is getting so much wear already, especially when it fits so well. It's brilliant that our team could point you in the right direction before you ordered, as we know sizing can be tricky to judge sometimes. Getting that kind of quality at a sale price is exactly what we hope for our customers, so this really made our day to read. Thanks so much for taking the time to share it, and we'd love to see you back for more soon.
The Hazel & Orlaith Team
I ordered the wrong size at first and…
I ordered the wrong size at first and contacted them to see what I could do. The support team explained the exchange clearly and helped me get the correct size without an extra exchange charge. The replacement arrived quickly and fits much better. Good experience from start to finish.
July 29, 2026
Unprompted review
Reply from Hazel & Orlaith
Getting the exchange sorted without any extra charge is exactly how it should go, and we're delighted the replacement fit was worth the wait. It's lovely to hear our support team made the whole thing so straightforward for you. Thanks so much for taking the time to share this, and we'd love to have you back shopping with us again soon. If anything else ever comes up, just pop an email to support@hazelandorlaith.com.
The Hazel & Orlaith Team
There are some great deals on the site
There are some great deals on the site, especially during the sale. My order was dispatched quickly and the tracking was easy to check. I had one question after ordering and got a helpful reply from the support team.
August 18, 2026
Unprompted review
Reply from Hazel & Orlaith
Delighted you managed to grab a bargain in the sale, there really are some great finds to be had when it's on. Lovely to hear the order flew out to you and that keeping an eye on the tracking was nice and straightforward too. Glad our support team could sort your question out quickly as well, that's exactly how it should be. Thanks so much for taking the time to share this, and we'd love to have you shopping with us again soon.
The Hazel & Orlaith Team
little treat for myself
Bought a jacket as a little treat for myself and I love it. Nice fit, comfortable to wear and came quickly.
July 30, 2026
Unprompted review
Reply from Hazel & Orlaith
Delighted to hear the jacket fits so well and that it's comfy enough to become an everyday favourite. A little treat like that is exactly what we love to hear about, and it's brilliant that it arrived quickly too. Thanks a million for taking the time to share this, it really made our day. We'd love to have you back again soon for another little treat.
The Hazel & Orlaith Team
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This company is based in China not Galway
Bought from this website was led to believe it was based in Galway.The cost was 49.95 quality of the goods was terrible size was way out .I requested a refund went back and forward for some time with no luck had to go to PayPal to get a return address.
Address was in China and cost another 23 euro to return had to reopen a case with PayPal company refunded .95 cent PayPal closed the complaint avoid this company it's a scam I am out 72 euro cautious ordering online now unless it's a company I know.
December 1, 2025
Unprompted review
Reply from Hazel & Orlaith
We are genuinely sorry to read this. Paying for an item that did not fit, then having to chase a return and cover postage on top of it, is not the experience anyone should have with us, and we understand why you feel let down. We would like to look at this properly rather than leave it where it stands, so please email support@hazelandorlaith.com with your order number and we will go through the return costs and what can be put right. Your feedback on sizing has also been passed on to the team so it is looked at.
The Hazel & Orlaith Team
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