Easy to order. Communication was prompt including update of delivery. Delivery of product was very fast. The crib is top of the line. I have already purchased the large playpen and my grandson loves i... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I screwed up the order and listed my home as the shipping address instead of son/ daughter-in-law . My backup plan was to UPS my order to my son/ daughter-in-law once it arrived but, I saw a contact... See more
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I couldn’t believe it when customer service quickly responded to my “shot in the dark” request to switch the delivery address to my daughter’s home instead of mine a couple days after I had placed th... See more
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Best customer service that I've ever received! We had a little hiccup with our order and then with shipping, but both were handled via email in a very timely, respectable fashion. Very, very impressed... See more
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Company details
- #12 of 17 best companies in Baby Store
Written by the company
We at Harppa believe the most meaningful parts of parenting aren’t always the biggest milestones they’re the little moments in between. The quiet victories. The messy beginnings. The shared smiles that make it all worthwhile. That’s why we create baby gear made to grow with families and support them through real life not just the picture-perfect parts. With simple design, lasting quality, and care that shows up in the details, our products are here to make everyday parenting feel a little lighter, a little kinder, and a lot more connected. But Harppa is more than what we make its the community we build along the way. From first-time parents to growing households, we show up to support, listen, and grow together. Every product is a promise: to last through more than one child, to adapt as needs change, and to help families spend less time worrying and more time enjoying the moments that matter. Because when we invest in the little things kind words, good design, shared support we create something lasting. We create a world where families feel seen, supported, and never alone.
Contact info
United States
- care@harppababy.com
- harppababy.com
4.1
Great
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Harppababy
Hi Pamela, thank you so much for your 5-star review! We’re so glad to hear that you enjoyed our product selection and had a smooth ordering experience. Your support means a lot to us.
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Reply from Harppababy
Hi Emisa, thank you so much for your kind words! We’re so happy to hear that you were pleased with both the shipping experience and the product quality. We truly appreciate your support.
Reply from Harppababy
Hi PE, thank you for sharing your experience! We’re glad to know everything went smoothly from order to delivery. We truly appreciate you choosing Harppa.
This store is a scam
This store is a scam. I tried to return a defective item, and they said they would issue a full refund without me having to return the product. It has now been over four weeks and I have still not received a refund. They continue to give me the runaround and random excuses for why they cannot issue the refund. I will not purchase anything else from them, nor do I recommend their products for others. Scam store at its finest.
March 20, 2026
Unprompted review
Reply from Harppababy
Sorry to hear about this — that’s definitely not the experience we want for our customers.
Could you let us know where you placed the order? Was it through our official website? We weren’t able to find your case based on this message, as there’s no order number or email attached.
Please reach out to us at care@harppababy.com
with your order number and the email used for the purchase, and we’ll take a closer look right away and help get this sorted.
Excellent customer service
Had an issue with my order that really wasn’t the company’s fault but customer service was really friendly and went above and beyond to solve the problem.
December 15, 2025
Unprompted review
Reply from Harppababy
Thank you so much! We're really happy we could help get everything sorted for you.
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The screw holes were drilled a little…
The screw holes were drilled a little crooked but still went together fine !! Very good quality!!
November 24, 2025
Reply from Harppababy
Thank you so much for your feedback!
If you ever need help or have any questions, we’re always here for you!
I love the foldable toddler tower
I love the foldable toddler tower, the black and natural wood aesthetic was hard to find in other companies. I also love that it came with grippy stickers. The reason I gave it 3 stars it because after I adjust the step to the highest level the tower no longer folds. I also purchased the safety mat to add, it can’t be used for the foldable version because the sides slant inward, making the opening where the child stands about 6 inches in width. I’ll prob sell or throw the mat away. Overall I do recommend but probably would have bought the non-foldable tower if I was aware of the 2 issues.
October 20, 2025
Reply from Harppababy
Hi there, thank you so much for sharing your feedback. May I ask how old your little one is? We’ve also noticed the safety mat issue and are planning to adjust the recommended age range for the foldable version. The reason the tower doesn’t fold when the step is set to the highest level is for safety, as it locks in place to stay stable. I’m sorry for the inconvenience, since it needs to be adjusted manually to fold again. Both versions are great in their own ways, the foldable one saves space when stored in a corner or closet, while the non-foldable version fits better under most counters.
Would not recommend
Customer service was excellent, however I wouldn't recommend the product. Incorrect parts were sent with the order (playpen). After sending pictures of the pen, the batch number and a picture of the instruction manual we were sent new parts and a new door for the playpen. Unfortunately, those were not compatible with the product we ordered and the playpen was not functional or safe to use. We were issued a prompt refund.
October 19, 2025
Reply from Harppababy
We’re truly sorry for the trouble you experienced. Our customer service team will continue to follow up with you to ensure everything is properly resolved. As our playpen has recently gone through a design update with a new supplier, there may have been some compatibility issues between batches, we sincerely apologize for the inconvenience this caused. We’ll make sure to prevent this from happening again in the future.
Good quality
Firstly they shipped super quickly. I was truly impressed how fast it got to my house which was great since my daughter started crawling so much so quickly. It was super easy to put together. The design is nice and looks nice.
October 18, 2025
Reply from Harppababy
Thank you so much for your kind words! We’re so glad to hear your playpen arrived quickly and just in time for your little one’s crawling adventures.
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Reply from Harppababy
Thank you for sharing! We’re happy to know your order arrived safely and right on time.
Reply from Harppababy
hank you! We’re glad you love the height and safety design.
Good product
Good product. A bit expensive for what it is though, even with discounts.
October 20, 2025
Reply from Harppababy
Thank you for sharing your thoughts! We understand your concern about pricing — our playpen goes through multiple safety certifications and strict quality checks to make sure every detail is safe for your little one. We’ll keep working hard to make our products even better. 💕
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Reply from Harppababy
Thank you! We’re so glad you found it easy to set up and loved the quality.
Great product and fast shipping!
Great product and fast shipping. Simple to setup, versatile and sturdy
October 12, 2025
Reply from Harppababy
Thank you! We’re so happy you loved the quality and quick delivery
Reply from Harppababy
Thank you! So happy your order arrived early — we love making things faster for parents! 💕
The box arrived very damaged in…
The box arrived very damaged in multiple spots, luckily the product wasn’t damaged. I thought the instructions could’ve had more detail on adjusted the platform height but we figured it out.
October 11, 2025
Reply from Harppababy
Thank you for sharing your feedback! We’re so sorry to hear the box arrived damaged — but we’re glad the product itself was safe.
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Easy to put together alone and it's an…
Easy to put together alone and it's an effortless design and holds all my baby's toys and he doesn't feel scared in it which is a major plus!
October 11, 2025
Reply from Harppababy
Thank you so much for your lovely feedback
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