Happy-Post Reviews 

One delivery error turned into a 10-month ordeal

I sent a parcel from France to Denmark with Happy-Post at the end of October 2025, paying specifically for home delivery with tracking and signature.

Instead, the parcel was delivered to a pickup point.

When I reported the problem, customer service first told me that home delivery was not available for that destination. However, my own Happy-Post invoice clearly stated: “Home delivery (Happy-Post with tracking and signature).” After I sent them the invoice and shipping document, their position changed.

On 4 December, Happy-Post then told me in writing that a new home delivery with another carrier would be arranged “at our expense as well.” Later, however, I was told that I had to create and pay for a new shipping label myself.

The parcel, originally sent at the end of October 2025, was not returned to me until 6 February 2026, more than three months later.

During that entire period, the parcel contained merchandise worth around €280 that I needed to return to the retailer. I eventually received the refund from the retailer, but this was far from guaranteed. If the retailer had refused the return because of the delay, I could have lost the full €280.

What I also find particularly frustrating is the complete lack of useful information during the return process. If I had been told from the beginning that simply getting the parcel back could take more than three months, I could have explored other solutions — for example, finding someone locally in Denmark to collect it and send it domestically.

Once I finally recovered the parcel in France, I had to arrange a new shipment to Denmark myself with another carrier, at an additional cost of €30.44.

After more than ten email exchanges, a SignalConso report and an attempted mediation, Happy-Post eventually agreed to reimburse the €30.44 and added only €10 as a goodwill gesture.

I had already sent the invoice and my bank details on 20 April 2026. The total payment of €40.44 only arrived at the end of August 2026.

So in practice, it took around 10 months from the original shipment to the final financial resolution of the case.

For me, the main issue was not only the original delivery error, but also:

contradictory information from customer service;
no clear visibility on the parcel for long periods;
an extremely slow return process;
and the amount of effort required just to recover extra costs caused by the original failure.

I have kept all relevant emails, invoices and shipping documents.

Personally, after this experience, I would not use Happy-Post again. I strongly recommend keeping every invoice, shipping receipt and written exchange if you decide to use this service.

Everything was as advertised, the package was picked up by the driver and arrived at destination quicker than I thought.

Excellent service.
Thanks.

I am happ with your service and your customer service department is excellent. Thank you

Excellent service, as always.

I am very impressed by the speed of my delivery to Thailand. Not impressed by the customs inspection, containers were opened but not resealed correctly prior to repackaging of the containers into their transit box. Resulting in containers opening , mixing and contaminating the other items packed in the same box. I realize that this is beyond Happy-Post's control. But this will influence whether i send future shipments. Price for delivery was very good, feedback during the process was what i expected. Thank you Happy-Post.

Great service and support, they resolve any issues and actually reply to your email within 24hrs.
Would recommend them.

The parcel arrived intact in 3 weeks . I liked being able to track each stage if its journey

So far so good! Had an issue on an international shipment once out of about 20 so far and was quickly helped by customer support. Issue then resolved fast

Chose UK as dispatch count6ry and Australia as destination but asked to complete all information in French. Tried multiple ways to work around without success. gave up as hopeless asking me in French to complete destination details and customs declaration as I had no idea what I was being asked.

Confusing tracking information. Showed failed deliver when it was never even near delivery. Next entry says "available for collection" ???? Collect where?? Then showed delivery in 2 days time? Still not delivered days later.

No. 971128
Tracking number: 28669270

The cardboard box containing the above parcel was badly dented and deformed,
with holes in it that had been patched up with tape.
It had been handled extremely poorly. Around five items, which had been carefully packed, were damaged. I request that staff receive training on the handling of parcels and that improvements be made in this regard.

Very very good and fast and cheap

They have yet to find my package, costing me 650 euro, they came on Trustpilot to say “they already told me” not sure how they would even know who I am. Use someone else and avoid the headache

Happy Post is one of the cheapest methods to send to the USA from Europe, and while a bit slow, it is reliable, and the tracking is excellent.

As always....a fantastic,reliable, fast service. Highly recommend!

First Time Using, First Class Service
Easy to use, tracking was great, Price was competitive with other delivery services. Kept me updated with every step of the delivery.

Thank you and will use you again........

Fast delivery & great prices.
Highly recommended!

I'm urgently trying to send my parcel, they have taken the money but not generating my label it just says "an error occured while generating the label, it will be available when the issue is resolved" it's unacceptable when I need to get this parcel out today and I've no idea if or when this will be resolved. It feels like a scam and I really no not recommend this company