I’m rewriting my original review because Hypervolt have completely turned things around. My EV charger isn’t working yet, but, they appear to be working really hard to solve the issue. I’ve dealt with... See more
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Company details
- Electronics Company
- Electric Utility Manufacturer
- Electric Vehicle Charging Station
- Electrical Equipment Supplier
- Electronics Manufacturer
- Energy Equipment and Solutions
Written by the company
Hypervolt is the UK's highest-rated manufacturer of EV charging technology, offering the most advanced software platform in the industry. With a wide range of products designed from the ground up, Hypervolt's mission is to support the world's transition to electric vehicles.
Contact info
One Canada Square, E14 5AB, London, United Kingdom
- +44 (0)333 090 3093
- support@hypervolt.co.uk
- hypervolt.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 1 month
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Hypervole Pro 3
The installer was efficient polite and his briefing was informative and complete
Jameel was super helpful from the get…
Jameel was super helpful from the get to, resolving an issue that the installer should have resolved. Charger was damaged by the installer and Jameel expedited a replacement to be sent to me. A credit to hypervolt customer service.
Faultless Customer Service
Right form the off, Stefano and the team at Hypervolt were great! They provided a quote in record time and were super attentive throughout the whole process. I even had issues with the Government Grant application and had to resubmit a couple of times but the Hypervolt team were very patient whilst I was trying to rectify that. All in all, great service and the charger is working perfectly with my enegry suppliers app. Hopefully should save a small fortune now that I have the facilities to use smart charging and get the cheaper rates.
Top-tier experience with Hypervolt
Top-tier experience with Hypervolt! Their customer service was excellent throughout, installation was quick and professional, and the mobile app is incredibly easy to use. 10/10 would recommend to anyone needing an EV charger!
Response to request for help in changing charger WiFi to new router.
Response to request for help in updating WiFi on charger was only a few hours. Instructions were easy to follow and I was able to update WiFi to new router without problems.
Excellent Customer Service
EV charging at home involves several agencies. The Hypervolt team were the best.
Responsive, professional, polite and empathetic to all of the issues involved.
Thank you & well done.
Hypervolt 3 is a very satisfactory…
Hypervolt 3 is a very satisfactory charger and the customer support is top notch. A newcomer often has questions or needs help and that’s only a phone call away, answered after only a couple of rings. If there is any delay you’re told your position in the queue but Jameel and colleagues are there to assist - polite, patient and professional. A real pleasure to take their customer support.
Excellent updates
Excellent updates, everything installed without a snag, regular updates and easy to complete the order, would definitely recommend
Prompt responses with a clear set of…
Prompt responses with a clear set of instructions to get my EV charger back up and running.
The whole experience was first class
The whole experience was first class, they took my issue on, listened and investigated and made a decision to resolve it without delay. Kept me informed and checked in to ensure it wasn't delay at any point.
5 stars service, excellent product and great customer care...
Help every step of the way
They were very helpful ,everything was done and arranged very quickly , and great after service too. 5 star rating.
The appointment was scheduled and the…
The appointment was scheduled and the engineer turned up dead on time. Then he went about the installation in a friendly and very professional manor. The working of the unit was explained really well.
It was a really great service.
Stock with it even though there were…
Stock with it even though there were internet connection issues, and worked though the proble until resolved
A very easy process from start to…
A very easy process from start to finish, everything and everyone arrived on time and installation was completed within a couple of hours with no hassle at all. I am very pleased.
Asked for help
Asked for help, they were quick to answer the phone . Very knowledgable. Fantastic customer service.
Would highly recommend
Connect ev charger
Recently received new Internet smart hub and were unable to re connect our ev charger to Internet.
A lovely man Zaid, talked us through connection which was quite complicated for us.
Very patient, calm and helpful man who took his time and explained everything clearly.
Great experience, can recommend
Great experience - lots of help and communication along the way. Was easy to scope out the work with step by step instructions. Got assigned Elecology as our installer who were top. Didn’t have to wait long at all.
Reply from Hypervolt
I had an issue with the connection…
I had an issue with the connection dropping out and so not always getting charged, after some remote diagnostics it was decided to replace the unit which was carried out promptly and I have had no problems since. The service team were very helpful and kept me informed by email so I was pleasantly surprised as dealing with other companies is mostly very stressful.
Reply from Hypervolt
Jameel was swift and professional in…
Jameel was swift and professional in dealing with my queries, initially sent the incorrect cable length for my EV charger but this was rectified quickly.
Reply from Hypervolt
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