Hypervolt Reviews 

2,787
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 854 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptionally efficient customer service, noting that support teams respond very quickly to resolve any questions or technical problems. People also genuinely appreciate the reliable products and smooth installation process, mentioning that everything usually runs perfectly from the very beginning. However, some reviewers were not happy with unexpected communication delays and unhelpful responses when dealing with persistent hardware problems or scheduling maintenance. A few consumers explicitly mentioned experiencing ongoing equipment failures, long waiting times, and significant difficulties getting adequate assistance from the support representatives.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, product knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and helpful agents... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and professional... See more

Product

Consumers find the product to be positive, highlighting its fantastic quality, sleek design, and reliable... See more

User experience

Customers report positive experiences with user experience, highlighting seamless installation processes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m rewriting my original review because Hypervolt have completely turned things around. My EV charger isn’t working yet, but, they appear to be working really hard to solve the issue. I’ve dealt with... See more

Rated 5 out of 5 stars

Follow up to issue we had was absolutely top drawer. Customer service. Cop on obvious and often sadly rare these days. But not Hypervolt and certainly not Zaid. Hands on from the moment I raised o... See more

Rated 5 out of 5 stars

Great service overall from Hypervolt. Have called them a number of times for assistance and every time got through to speak to them with ease, always helpful and very product knowledgeable. Initia... See more

Rated 5 out of 5 stars

Hypervolt 3 is a very satisfactory charger and the customer support is top notch. A newcomer often has questions or needs help and that’s only a phone call away, answered after only a couple of rings.... See more


Company details

  1. Electronics Company
  2. Electric Utility Manufacturer
  3. Electric Vehicle Charging Station
  4. Electrical Equipment Supplier
  5. Electronics Manufacturer
  6. Energy Equipment and Solutions

Written by the company

Hypervolt is the UK's highest-rated manufacturer of EV charging technology, offering the most advanced software platform in the industry. With a wide range of products designed from the ground up, Hypervolt's mission is to support the world's transition to electric vehicles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,787)

815 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jameel was super helpful from the get…

Jameel was super helpful from the get to, resolving an issue that the installer should have resolved. Charger was damaged by the installer and Jameel expedited a replacement to be sent to me. A credit to hypervolt customer service.

August 20, 2026
Rated 5 out of 5 stars

Faultless Customer Service

Right form the off, Stefano and the team at Hypervolt were great! They provided a quote in record time and were super attentive throughout the whole process. I even had issues with the Government Grant application and had to resubmit a couple of times but the Hypervolt team were very patient whilst I was trying to rectify that. All in all, great service and the charger is working perfectly with my enegry suppliers app. Hopefully should save a small fortune now that I have the facilities to use smart charging and get the cheaper rates.

August 18, 2026
Rated 5 out of 5 stars

Top-tier experience with Hypervolt

Top-tier experience with Hypervolt! Their customer service was excellent throughout, installation was quick and professional, and the mobile app is incredibly easy to use. 10/10 would recommend to anyone needing an EV charger!

August 18, 2026
Rated 5 out of 5 stars

Excellent Customer Service

EV charging at home involves several agencies. The Hypervolt team were the best.
Responsive, professional, polite and empathetic to all of the issues involved.
Thank you & well done.

August 17, 2026
Rated 5 out of 5 stars

Hypervolt 3 is a very satisfactory…

Hypervolt 3 is a very satisfactory charger and the customer support is top notch. A newcomer often has questions or needs help and that’s only a phone call away, answered after only a couple of rings. If there is any delay you’re told your position in the queue but Jameel and colleagues are there to assist - polite, patient and professional. A real pleasure to take their customer support.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience was first class

The whole experience was first class, they took my issue on, listened and investigated and made a decision to resolve it without delay. Kept me informed and checked in to ensure it wasn't delay at any point.
5 stars service, excellent product and great customer care...

August 13, 2026
Rated 5 out of 5 stars

The appointment was scheduled and the…

The appointment was scheduled and the engineer turned up dead on time. Then he went about the installation in a friendly and very professional manor. The working of the unit was explained really well.
It was a really great service.

August 12, 2026
Rated 5 out of 5 stars

Asked for help

Asked for help, they were quick to answer the phone . Very knowledgable. Fantastic customer service.
Would highly recommend

August 11, 2026
Rated 5 out of 5 stars

Connect ev charger

Recently received new Internet smart hub and were unable to re connect our ev charger to Internet.
A lovely man Zaid, talked us through connection which was quite complicated for us.
Very patient, calm and helpful man who took his time and explained everything clearly.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience, can recommend

Great experience - lots of help and communication along the way. Was easy to scope out the work with step by step instructions. Got assigned Elecology as our installer who were top. Didn’t have to wait long at all.

August 11, 2026
Hypervolt logo

Reply from Hypervolt

Thank you for your review and recommendation Marcus, we really appreciate it!

If you have any other questions about your Hypervolt charger or the app, our Help Centre is a great resource. It covers setup, account connection, smart charging features, tariffs, and troubleshooting.

Here's the link: https://support.hypervolt.co.uk/en/knowledge-base/user-information

Happy Hypervolting!

Rated 5 out of 5 stars

I had an issue with the connection…

I had an issue with the connection dropping out and so not always getting charged, after some remote diagnostics it was decided to replace the unit which was carried out promptly and I have had no problems since. The service team were very helpful and kept me informed by email so I was pleasantly surprised as dealing with other companies is mostly very stressful.

August 10, 2026
Hypervolt logo

Reply from Hypervolt

Thank you for taking the time to leave a review. We are glad we were able to make the process smooth and easy for you!

If you have any other questions about your Hypervolt charger or the app, our Help Centre is a great resource. It covers setup, account connection, smart charging features, tariffs, and troubleshooting.

Here's the link: https://support.hypervolt.co.uk/en/knowledge-base/user-information

Happy Hypervolting!

Rated 4 out of 5 stars

Jameel was swift and professional in…

Jameel was swift and professional in dealing with my queries, initially sent the incorrect cable length for my EV charger but this was rectified quickly.

August 10, 2026
Hypervolt logo

Reply from Hypervolt

Thank you for your review Colin! We appreciate your patience while we rectified this issue for you.

If you have any other questions about your Hypervolt charger or the app, our Help Centre is a great resource. It covers setup, account connection, smart charging features, tariffs, and troubleshooting.

Here's the link: support.hypervolt.co.uk/en/knowledge-base/user-information

Happy Hypervolting!

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