Great responsiveness, a gentleman by the name of Kyle was extremely helpful, didn't know someone could be as thoughtful, comprehensive and knowledgeable in the complex and confusing world of electric... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐⭐⭐⭐⭐ Such an easy and stress-free experience! From one day to the next, they found me a new and cheaper electricity plan without me having to do anything. The best part is that the service was com... See more
Company replied
Be very wary of the "bill credit" options. Although gatby is just the middleman, the electricity companies are deceptive with prices. Other than that, nice and straightforward process.
Company replied
Finding the best rate & making the switch was super simple! What i normally avoid due to the hassle & time it takes was done quickly & seamlessly! Great experience overall.
Company replied
Company details
- #14 of 135 best companies in Online Marketplace
- #1 of 10 best companies in Energy Equipment and Solutions
- #1 of 9 best companies in Energy Supplier
- #1 of 9 best companies in Green Energy Supplier
- #3 of 15 best companies in Price Comparison Site
About Gatby
Written by the company
Gatby takes the hassle out of shopping for electricity. Our technology-driven marketplace connects you with trusted providers, transparent rates, and smarter tools to help you save. Whether you want expert guidance with Copilot or a fully hands-off experience with Autopilot, we make sure you’re always on the best plan—effortlessly and at no cost to to you.
Sign up now
1Terms and conditions may apply.
Contact info
United States
- (713) 581-6553
- hello@gatby.com
- gatby.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gatby
Jakeshia, thanks for saying so! 💚
DECEPTIVE PRACTICES
DECEPTIVE PRACTICES. Mario in customer service is unprofessional! DO NOT USE GATBY!
DO NOT USE RESIDENTIAL SHIELD POWER BECAUSE THEY DO NOT PROVIDE HONEST SERVICE!
July 28, 2026
Reply from Gatby
Patricia, we’re sorry to hear about your experience and would like to help get to the bottom of this. We don’t have anyone named Mario on Gatby’s customer service team, so there may be some confusion between your interactions with Gatby and the electricity provider. We’d be happy to review what happened and help however we can. Please reach out to us at support@gatby.com or (713) 581-6553 so our team can assist.
Great Service.worked with me well .very…
Great Service.worked with me well .very accommodating .answered questions
September 2, 2026
Reply from Gatby
Risse, that's what we aim for every time - thanks for letting us know! 🌙
Reply from Gatby
Glad you took the time to tell us, Armand, that it felt resourceful and straightforward, because that means we cut through the noise instead of adding to it. 🎯
Reply from Gatby
Thank you for the feedback, Baylee, and it's good to hear you had a positive experience with us because that's what we're working toward! 🌻
you advised me a company was good and…
you advised me a company was good and there were all kinds of deceptive charges in the plan
September 3, 2026
Reply from Gatby
Misty, we’re sorry the plan left you with this impression. Gatby provides plan options and tools to help customers compare and make their own selection, and in this case there wasn’t any interaction with our team recommending this particular plan. The plan you selected includes a usage-based bill credit, which we call out with our label, in the plan details and reflect in our bill estimator so customers can see how pricing may change at different usage levels. That said, we understand your concern and would be happy to review the plan with you and help find a better fit if needed. Please reach out to us at support@gatby.com or (713) 581-6553.
Easy portal with good details
September 1, 2026
Reply from Gatby
Thank you for the feedback, and it's good to hear that the portal gave you the details you needed upfront, Davidson, because it means you could make your choice without guessing or digging around 🎸
Reply from Gatby
Thank you for the feedback, Tim!
Reply from Gatby
Thanks for the kind words, John!
Reply from Gatby
Thank you for the feedback, and it's good to hear that the whole process felt straightforward, Randall, because it means you didn't get caught up in unnecessary steps 🌟
It was simple to sign up online truly…
It was simple to sign up online truly appreciate
September 2, 2026
Reply from Gatby
Thank you for the feedback, and it's good to hear that signing up online felt simple, Karen, because it means you got through without getting bogged down in paperwork and phone calls 🎨
Reply from Gatby
Glad you told us, Bianca, that seeing the prices upfront made the difference for you! 🚀
QUICK FAST AND VERY CONVENIENT AND NOT…
QUICK FAST AND VERY CONVENIENT AND NOT TO MENTION "AFFORDABLE"!!!
September 1, 2026
Reply from Gatby
Thank you for the feedback, and it's good to hear that you locked in an affordable rate without getting caught in the usual price shock, Sheena, because it means you actually came out ahead instead of just accepting what was offered 💎
Great work.
August 30, 2026
Reply from Gatby
Thanks for telling us, Michael, that it went well, because knowing you had a good experience is what keeps us going! 🎪
Reply from Gatby
We appreciate you saying so, Marvin, and that's exactly how it should work when you call. 🎯
Reply from Gatby
Thank you for the feedback, and it's good to hear that you locked in a great price without getting tangled up in all the usual rate-shopping confusion, because it means the whole point of what we do actually landed 💰
Reply from Gatby
We're glad you told us, Linda, because knowing that the details felt confusing gives us a chance to make it clearer! If you'd like help walking through anything or have questions about your plan, reach out to our team at support@gatby.com or (713) 581-6553 and they'll get you sorted 🔍
Fast easy to set up everything explained
Everything was a breeze to set up site easy to navigate.
August 31, 2026
Reply from Gatby
Thank you for the feedback, and it's good to hear that the site felt easy to navigate, Jeremiah, because it means you got through without getting lost in the usual clutter 🌙
Reply from Gatby
Thank you for the feedback, and it's good to hear that you found a great rate without getting bogged down in the usual comparison hassle, Brenda, because it means the site did exactly what it should 🎭
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.