Gusto Reviews 

I like the ease of use of Gusto to run payroll and pay contractors (U.S. based). Navigation is easy! Thanks for a great payroll service and website Gusto!

All things payroll made simple and quick!

Great for payroll, very fast and easy to work with.

Gusto has streamlined how I work with my accountant and process my contractor payments, taxes, and staff payments.

I like the payroll process. The tax payments have not been so smooth and documents needed have seemed to be communicated to me delayed. It seemed taxes were getting paid and then letters are coming from State DOR that I am behind. Its really frustrating

According to communication via email we had met our payroll limit for what gusto allowed for a direct pull from our bank. There are several more issues. The main issue is that we couldn't get a supervisor to respond to us via phone even after we was told it would be 2-4 hours. We never had a call till today. It took 5 business days for someone to respond. If this type of service continues we will find a different provider.

It is easy to use but you take the money out of our account and hold it for 5 days or more before it flows to the employees. That is with it being submitted before 8am on the first day.

I have had many payroll companies, and this one is simply the best. And hard to believe, the cost is so low as well. I am thrilled that I have found this payroll company for my small business.

Your platform is easy to use. and I set it and forget it. I haven’t had any issues or needed to phone anyone in over a year.

Everything is taken care of for me. Dont need an accountant any longer to do my payroll, staff can do it alone.

One star. We use Gusto to manage our company’s health insurance, and my family of four is now without active coverage according to BCBS—even though Gusto still shows us as insured.

Our new BCBS plan was supposed to start September 1 with me as the primary subscriber and my wife and two children as dependents. My wife’s previous plan was supposed to end. Instead, we continued being billed for her old plan for three months. That plan was eventually canceled retroactively, but we still haven’t received the refund for the duplicate payments.

On November 4, after a prescription was rejected, we called BCBS and were told BOTH coverages had been terminated effective September 9. Gusto still shows my plan and all three dependents as active.

We don’t yet know who processed the incorrect termination, but I hold Gusto responsible for resolving the discrepancy in the benefits they manage. Finding out at the pharmacy that your family has no active coverage is frightening and unacceptable.

We need our coverage restored without a gap, written confirmation that all four of us are insured, an explanation of what happened, and our duplicate payments refunded. This has seriously damaged my trust in Gusto.

Easy to navigate. All I need in one place!

Gusto's payroll and employee management platform is user-friendly, streamlined and dependable.

While the website itself is easy to navigate to an extent, the ability to print reports is limited and their customer service is subpar. Why we can't simply have a customer service phone number to contact instead of submitting a request online and then having to wait for a return call, is beyond me. In addition to that, I've never found their customer service reps to be very helpful.
There is also no grace whatsoever for simple mistakes which has caused headaches for us in the past.

I've been using Gusto since the beginning of this year. Gusto is easy to run payroll with and the customer support is always great.

I have been a client for idk how long now, but the service has been top-notch, and I have never had any payroll issues. The process is accurate, on time, and seamless for me and my employees.

Gusto system is easy to use to process payroll and all payroll tax returns are filed on time.