JAK Reviews 

it took 3 months to receive an order that said 2 day delivery the day I bought it and I had to chase after feedback on an item I had already paid for.

I purchased two pairs of JAK Royal sneakers in December 2024. The Green pair is fine, but the Navy pair has a severe manufacturing defect. The rubber soles constantly turn powdery white due to rubber blooming, which is a chemical reaction from a poorly mixed rubber batch.

When I contacted JAK customer support, they explicitly admitted the issue comes from the specific rubber composition used during manufacturing. However, they brushed it off as a "natural characteristic" and completely refused to honor the mandatory two-year EU statutory warranty.

A premium sneaker is expected to maintain a basic aesthetic standard. A shoe that constantly secretes a white chemical residue is defective. Reclassifying a clear manufacturing error as a natural occurrence and ignoring EU consumer protection laws is completely unacceptable for a brand claiming to sell high-quality goods.

If you get a good batch, you might be lucky. If you receive a defective pair, JAK will not stand behind their product and will leave you stranded. I strongly advise against buying from this company.

My experience has been extremely disappointing!
My exchange for a smaller size was approved on September 3, when the size was available. I waited 26 days without receiving any update and had to contact customer service myself! Only then was I informed that the size was no available!
Why was a pair not reserved for my exchange when it was approved? Why was my exchange request accepted if the size was unavailable, and why was I not informed of the delay proactively?

I was initially told that the size would be available in the second half of October, even though the website stated delivery dates of October 5–7, 2026. When the second half of October arrived, I followed up again, only to be told that my shoes would not be available until the second half of November!

After this frustrating experience, I decided to order another pair of shoes, which was advertised with delivery within 1–2 business days. Four days later, a shipping label had been created, but UPS had still not received the package, and there were no further updates!

From September 3 to October 23, I have spent weeks chasing customer service with constantly changing timelines and no proactive communication.

This is not the level of service I would expect from a luxury brand "with intention".

Lack of transparency, poor communication, and failure to manage the exchange process!
Luxury is not just about the product or the price; it is about the customer experience. Unfortunately, this experience has fallen far short of those expectations.

Package never received, but fully paid for!

I paid for an order that I never received. DHL claims it was delivered, but the delivery photo does not match my building. The company is evasive, takes days to respond, and consistently fails to address the actual issue. Despite multiple attempts to resolve the situation, no satisfactory solution has been offered. I am now forced to go through my credit card company (Visa) to request a refund. Extremely disappointing and unacceptable customer service.

Great online shopping experience.
Premium products
Nice package
Fast delivery

UPDATE – Following JAK’s response

JAK has maintained its position, repeatedly referring to dirt, staining and moisture without convincingly explaining why the leather around both ankle seams has torn after approximately 30 wears.

For anyone wishing to see the photographic evidence, please visit my Google review of JAK – Lisboa Chiado, Lisbon. I’ve included photographs of the damaged shoes, comparisons with my considerably older Diesel and BOSS leather sneakers, and JAK’s original written response.

I encourage prospective customers to examine the evidence and draw their own conclusions.

⸻

Original review:
Disappointing quality and an even more disappointing response from JAK

I purchased a pair of JAK leather sneakers in July 2026, attracted by the brand’s design, premium positioning and claims about quality and longevity.

After approximately 30 wears over just three months, the leather around the ankle seams started tearing on both shoes, including splits along the folded edges and a cut-like tear just below the seam.

I contacted JAK with photographs, expecting a premium footwear brand to recognise this as unacceptable durability and offer a replacement.

Unfortunately, their quality team attributed the damage to moisture, water exposure and usage, rather than acknowledging a possible manufacturing or material defect.

What makes that explanation particularly disappointing is that I purchased these shoes in the middle of Lisbon’s dry summer. They haven’t been worn in the rain, haven’t experienced a winter and have only been used for normal, casual walking.

For comparison, I own Diesel white leather high-tops and BOSS white leather sneakers, both approximately two to three years old. Despite considerably more use, the leather and stitching around their ankle collars remain intact. In my experience, both have demonstrated substantially better durability, and the Diesel sneakers were considerably cheaper than JAK.

I have photographs documenting the damage, along with comparisons to my older sneakers and JAK’s written response.

What disappoints me most isn’t simply that a pair of shoes developed a defect. Manufacturing problems can happen with any brand. It’s the apparent unwillingness to take responsibility when a relatively new product fails under ordinary conditions.

JAK’s own FAQs promote shoes that are built to last. Unfortunately, my experience falls a long way short of that promise.

I actually liked the design enough to purchase a second pair in September. I had completely forgotten that order was still outstanding, so when JAK refunded it, the refund felt like a small consolation after this experience. I no longer wanted to proceed with the purchase.

Premium pricing should mean premium quality, but also a willingness to stand behind the product when something goes wrong.

Sadly, I no longer have confidence in JAK and will be spending my money with other footwear brands.

They are so well made and fit a perfect size 40. I love how comfortable they are. Beautiful looking and surprisingly fast delivery. Thank You!

Great experience, very professional and quick to respond

Gorgeous, high quality products!

I recently added the Royal NZ - Black as my newest pair of JAKs. Functionally and visually, they are practically identical to my Royal White pair, and I’m happy to report that the craftsmanship remains at the same exceptionally high level.

These sneakers truly check all the boxes for the perfect minimalistic style classic sneakers—clean, versatile, and extremely comfortable right out of the box.

The only small question mark I have moving forward is regarding the new sole material. Looking back at my Royal White pair, after two months of wear, the soles have already started showing some initial signs of surface wear. Everything is fine for now, but time will tell how they hold up over a full year. For context, my older Royal Black pair from last year had a sole material that felt a degree more wear-resistant.

Overall, another solid addition. The overall aesthetic, comfort, and build quality are spot on!

Right after getting out of the box, the quality stood out. Excellent shoes.
Got one for my girlfriend and myself.

Very good product and reactivity in delivery, very appreciated!

Excelent shoe quality, definitely reccomend!

Great customer service and exchange experience

Great quality, shipped promptly, and worth every penny. I have 9 different brands of minimalist sneakers. JAK is the best. If you guys need me for a commercial....holler.

Good quality extra included in the box

The product is visually and quality-wise excellent. However, the platform is too stiff, making it uncomfortable to walk in for long periods. But visually it is very beautiful...

UPS came to the door 3 times while I was at home. They didn’t ring the doorbel (THEY NEVER DO). I was able to verify that on my camera. Just a notification in the mailbox. I paid but where are my sneakers ?????