Freshpet Reviews 

1,160
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 901 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the dog food, noting that even very picky eaters eagerly finish their meals and show remarkable health improvements. Consumers also appreciate the seamless home delivery service and the absolute ease of managing their recurring orders through the website. However, some customers also noted frustrating issues with tracking shipments, repeatedly receiving incorrect items, or dealing with expired products due to overly large shipments. A few people experienced significant delivery delays and found customer support unhelpful when trying to resolve problems or obtain rightful refunds.

What people talk about most

Product

Customers report positive experiences with the product, noting that their dogs eagerly eat the meals and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the fresh ingredients and superior... See more

Delivery service

Consumers find delivery service to be positive and appreciate the convenience of having food brought right to... See more

Order

People report positive experiences with order, highlighting the ease of the process and punctual deliveries.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy it is to navigate the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love this dog food for my 18 year old chihuahua. He's has few teeth and requires medicine twice a day, fresh pet makes it easy to crush the meds and the delicious flavors mask the taste of the medic... See more

Company replied

Rated 5 out of 5 stars

Darla is an incredibly picky eater who would often eat half or an almost full dinner one day and skip dinner altogether the next day. Since getting Freshpet, she has eaten ALL of her food pretty much... See more

Company replied

Rated 5 out of 5 stars

Our toy poodle, Ironhide, is 3 years old and really loves his Freshpet meals. He is a very picky eater. We recently tried Freshpet and has been a wonderful experience! How refreshing for a fur mama to... See more

Company replied

Rated 5 out of 5 stars

I was buying my fresh pet from Walmart until Walmart quit carrying it so I was very excited when I found your website to where I could have the food just shipped to my house! My dog Winnie has been on... See more

Company replied


Company details

  1. #2 of 9 best companies in Animal Feed Store

Written by the company

Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,160)

691 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve seen many changes in my dog

I’ve seen many changes in my dog. His coat is shiny, he’s eager to eat, he seems more alert, he wants to go for car rides. I’m just really sorry it took losing my bichon in February to a heart attack( and she was an otherwise healthy dog). to realize I needed to change food. I’m glad I did albeit too late for one dog but hopefully not for my Squeaky!

August 29, 2026
Rated 5 out of 5 stars

Louie was already getting fresh pet and…

Louie was already getting fresh pet and loves it. This way I don't have to run to the store weekly looking for it when sometimes they don't have it

September 4, 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Cynda, thanks for the 5 stars! Hearing that Louie is loving our recipes makes us so happy. We love keeping tails wagging with reliable delivery 🐾💚

Rated 2 out of 5 stars

I don’t notice her losing any weight

I don’t notice her losing any weight. I get a lot more servings out of each bag than what you said and she is the same weight after 3 weeks

September 3, 2026
Unprompted review
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Reply from Freshpet

Hi Karen, we appreciate you reaching out and sharing your feedback. We’d love to help update her plan and feeding guidelines. To do so, we’ve requested a bit more information. Please reply at your earliest convenience. We look forward to hearing from you soon. -Sophie

Rated 4 out of 5 stars

She really enjoyed the food

She really enjoyed the food. I’m just concerned because she is itching more. I think it’s the chicken.

September 3, 2026
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Reply from Freshpet

Hi Traci, we’re so happy your pup approved of our recipes. A member of our team will follow up via email to help edit your menu. Please let us know if you need any additional assistance. -Sophie

Rated 5 out of 5 stars

My dog absolutely loves the new food

My dog absolutely loves the new food. I love that it's healthy for her and very easy to eat. The delivery was right on target and I appreciate being notified through the whole process from when the food is shipped to being delivered. I was even concerned about the food being frozen when I got it but I talked to customer service and they just told me that I would have to wait for it to completely thaw before giving it to my dog. You guys do an amazing job and please don't ever stop!!!

September 3, 2026
Unprompted review
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Reply from Freshpet

Hi Sheila, your feedback is the best kind of treat! Hearing that your pup is loving Freshpet and that we've earned your trust makes us so happy. Thanks for letting us be part of her routine. We’re so glad we could deliver a tail-wagging experience. 🐾💚

Rated 5 out of 5 stars

The food smells wonderful and Roxie…

The food smells wonderful and Roxie snarfs it right up. Except the beef and chicken flavor; she just won't eat it. I just tried it again after a few days and she snubbed it. She also didn't like the chicken flavor from Costco which is why we switched to delivery. But everything else she loves

September 1, 2026
Freshpet logo

Reply from Freshpet

Hi Jeanne, thanks for the 5 stars! Hearing that Roxie is enjoying our recipes makes us so happy. Your feedback has us doing zoomies! 🐶💚

Rated 5 out of 5 stars

He loves it

He loves it. Has mostly eaten it all his life..

August 13, 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Maggie, we're so happy your pup is loving Freshpet. Give him an extra belly rub from all of us. Thanks for the 5 stars. 💚🐾

Rated 5 out of 5 stars

Scarlett is feeling better with the…

Scarlett is feeling better with the food. delivery went very well.

August 31, 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Teresa, we're so glad Scarlett is thriving on Freshpet and that your delivery experience went smoothly. Thanks for the 5 stars. 💚

Rated 5 out of 5 stars

Zoey & Chopper love the Fresh pet

Zoey & Chopper love the Fresh pet. Chopper who is a very picky eater now dances around the kitchen waiting for his supper. Will order again.

August 31, 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Jane, we're so happy Zoey and Chopper are loving Freshpet. You know it’s real love when the fridge opens and the tail starts wagging. Thanks for the 5-stars. 💚🐾

Rated 5 out of 5 stars

Nothing to add

Nothing to add

August 30, 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi there, we appreciate you taking the time to share. Thanks for the 5-stars. 💚

Rated 4 out of 5 stars

Both dogs are eating this food better…

Both dogs are eating this food better than the food that was sent in Samantha’s shipment. They like the chicken blends better than beef.

August 29, 2026
Freshpet logo

Reply from Freshpet

Hi Paul, we're so happy your pups are loving Freshpet. A member of our team will follow up via email to help edit your menu. Please let us know if you need any additional assistance. -Ashley

Rated 5 out of 5 stars

My dog loves fresh pet

My dog loves fresh pet. So glad I decided to switch

August 3, 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Shanelle, we're so happy your pup is loving Freshpet. You’ve got our whole pack smiling. Thanks for the 5 stars. 💚🐾

Rated 5 out of 5 stars

Everything is going great

Everything is going great, licking the bowl clean…

August 24, 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Bill, we’re thrilled your pup is digging in. If your pup had thumbs, they’d be giving us 5 stars too. 💚🐶

Rated 5 out of 5 stars

The food is 5 star !

The food is 5 star !
He has a noticeable pep back and less itching…
He loves eating now I do have to say we put in food processor to grind it up ..we do each bag and when done with one we do the same to next bag
We do ours as a topper mix in…
Perfect for max
Glad we decided to try this company…

August 24, 2026
Freshpet logo

Reply from Freshpet

Hi Susan, we're so happy Max is loving Freshpet It’s great to hear you’ve noticed a pawsitive difference in your pet’s health. Thank you for the 5-stars. 💚🐾

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