Freemodel Reviews 

Working with Megan Silver and the team at Freemodel was a fantastic experience from start to finish. Megan took all the stress out of the pre-sales renovation by making the entire process incredibly easy for both me and my clients. She delivered beautiful designs that modernized the Oakland condo, including a stunning kitchen refresh and stylish new lighting throughout. I was so impressed with how Megan kept every detail on track, ensuring the project stayed strictly on time and within the $38,007 budget. Her work was instrumental in helping us achieve a final sale price of $520,000 and an outstanding profit for the sellers. I cannot recommend Megan and Freemodel highly enough for any agent or homeowner looking to maximize a property's value and sell for more.

Working with Joelle Belmonte and Freemodel was an absolute game-changer for my recent listing in San Francisco. Joelle made the entire process incredibly easy for both me and my homeowners by handling every detail of the pre-sale renovation with total professionalism. Her design choices were spot-on, perfectly highlighting the Victorian charm while making the home feel fresh and modern for today’s buyers. Most importantly, Joelle kept the project exactly on time and on budget, which allowed us to hit the market perfectly and secure a fantastic sale price. I am so grateful for this partnership and can’t recommend Joelle and Freemodel enough to any agent or seller looking to maximize their home’s value!

Working with Melissa Jones and the Freemodel team on our listing in Belvedere was a wonderful experience! Melissa made the entire renovation process incredibly easy for both me and my homeowners by managing every detail with total professionalism and clear communication. She kept the project strictly on time and on budget, while her design vision—especially the stunning quartz countertops and the beautifully refinished hardwood floors—completely transformed the home’s aesthetic. Thanks to Melissa’s expertise, the property showed beautifully and sold for $3,300,000, netting my clients a fantastic $345,542 in profit. I am so grateful for this partnership and highly recommend Melissa and Freemodel to any agent or seller looking to maximize their home’s value and sell for significantly more!

I would do your homework and go directly to Yelp to read real reviews about this company. It does not surprise me in the least that the head of the company directs people to this site for “true” reviews on their business. There is no reason for people to take time out of their days to go on Yelp and write long, deeply personal reviews on their experience for no reason so please do not fall for anything this company tries to promise you. Keep in mind even after they attempted to respond to my review with a “contact us,” which I did, and yet never heard back. Also, if you look closely at their 5 star reviews it all seems to be around the same exact period (how convenient). My experience with them is stated clearly on Yelp and although we have had to move on from our experience, my hope is that I can prevent other families from putting their trust and hard earned money into Freemodel and think twice before signing on the dotted line. Don’t do it. I challenge Freemodel to prove me wrong by doing the right thing and actually reach out to me instead of putting some fake response on my review. You know you can contact me if you truly did care about what your company took and did to my family. I’d be happy to be able to change my review to positive if that was the case, until then I’ll do everything I can to make sure people know what a scam this company is. If anyone has any further questions feel free to message me and do yourself a favor and read the real reviews over on yelp!

Working with Freemodel was a terrific experience from start to finish. Their project manager kept me informed every step of the way, and the renovation was completed on schedule and looked excellent. I highly recommend their team for anyone looking for smooth, reliable home-upgrades.

Disastrous Experience with Freemodel - Avoid at All Costs

Our experience with Freemodel was extremely disappointing and costly. Despite their assurances that all necessary upgrades to bring our home up to code were included in the original scope, we were blindsided with $10,530 in last-minute change orders for required items like an earthquake shut-off valve, bathroom fans, and pool compliance. These were not upgrades-- and could have been easily planned for with proper knowledge and transparency.

Unprofessionalism plagued the entire project. The contractor halted work twice, pressuring us to sign change orders for standard code upgrades that were not in original scope before continuing. And, left the country for 3 weeks towards the end of the project. Shockingly, Freemodel permitted this behavior. I explicitly asked them to hold off on whitewashing the fireplace, but they went ahead anyway--and did a sloppy, subpar job. On top of that, they promised high-end finishes but installed cheap fixtures in the kitchen and primary bathroom. This classic bait-and-switch left us feeling manipulated and misled.

Basic decency was lacking throughout. They refused to rent a porta potty for their crew--even after multiple requests--to save money, compromising hygiene and respect for our space.

The project manager was so difficult and belligerent that our real estate agent had to step in and confront him. He was eventually fired by Freemodel, but the damage was done.

We were charged for a final cleaning that barely done due to poor communication and mean spirited behavior from the owner's sister who was replaced as the project manager.

Their projected profit of $162,265.65 turned into a substantial financial loss.

This company may be scaling quickly, but it's doing so without the leadership, communication, or ethical standards required to deliver on its promises. I hope they take steps to raise the bar.

Post Script: The response from Freemodel is completely performative: The owner emailed me to request that we remove the "negative" review. He unfortunately does not make any effort to repair damage done, takes zero responsibility. The companies values do not respect the home, they are house flippers. We're still recovering from the financial loss.

I own a real estate company on the Northern California coast and have had great success using FreeModel ! Our local rep is Azary and she is wonderful. Super easy to reach, very clear communicator, detailed work and consistent progress reports and follow up plus quality work by their contractors and suppliers. We have had great success with the homes we have sold where we used FreeModel , either simply doing fresh carpet and paint or a full transformation of the home. I completely trust them with my clients, and I have very high expectations of vendors, suppliers and people we hire to support our efforts, I can not recommend them highly enough !

Melissa was fantastic!

I worked with Megan Silver at freemodel to do an extensive remodel of a 1-bedroom condo. Megan is a delight to work with. Her design sense is impeccable, her project management is reliable and a relief, her contractor is really good. The condo came out gorgeous. Plus, she makes it fun!

Freemodel offers excellent guidance with renovation to help client increase value when selling their home. I highly recommend having them as part of your team!

I cannot say enough good things about Sarah S., the Senior Project Delivery Manager at FreeModel! From the moment she reached out, she went above and beyond to ensure my warranty was honored. Her professionalism, attention to detail, and dedication to resolving my issue were truly exceptional. Sarah didn’t just stop at the basics—she took the time to follow up, advocate on my behalf, and make sure every detail was handled perfectly. She made what could have been a stressful situation completely seamless and even enjoyable. It’s rare to encounter someone as committed to customer satisfaction as Sarah. Thank you for your outstanding service—I’m so grateful for everything you did!

I had the pleasure of working with Debbie Lewis on the remodel of 327 Wilkes Cir in Santa Cruz CA and I am impressed with her professionalism, creativity and attention to detail. Debbie took time to understand the client's preferences, offered suggestions and delivered results that exceeded our expectations. Her dedication to excellence and customer satisfaction is unparalleled.

It was completed on time. Kristina Shelton was wonderful as the project manager. The cost of the project was as contracted.

Freemodel completed all tasks asked of the property and went under contract rapidly.

Simply the best.

The care that Maria took to make sure everything was done correctly.

Avoid at all costs. This was the worst renovation experience ever.

The project was supposed to take 60 days and took about 9 months with consistent and unnecessary delays.

The materials/finishes chosen by Freemodel or their designer were the absolute cheapest and ugliest possible, yet the project cost probably double what it would cost if working directly with a general contractor.

My client had to spend an additional $25,000 out of pocket to redo the unacceptable work and to complete the items that were left out of the proposal.

$11,000 for design work that was worth pretty much nothing. I had to step in and start replacing light fixtures, doors, etc... because what they chose was ugly and cheap or not provided.

Freemodel tried to add items to change orders that were contained in the original contract. They claimed a different interpretation of the contract. I honestly believe that the items that they omitted or intended to omit from the contract borders on fraud.

This is not a turn-key service as it is advertised.

I am strongly considering taking legal action.

The project manager Anna Abdo was very organized, on schedule and on budget. And also a pleasure to work with.