Fortis Reviews 

Terrible company. I didn’t do the compliance paperwork correctly so instead of reaching out to me they started charging me and by the time I realized it was a lot of money. Also wouldn’t work with me and refund any of the charges and trying to resolve the issue I was bounced between 4 different people. They don’t make cancellations easy either. They suck, so many better companies out there.

Terrible customer service and technical support. Extremely high rates. Tech team did not resolve my issues related to their click to pay. They just gave up and never called me back. Then they want to charge $1000 to have our tokens released to our new provider. I would not recommend Fortis.

Update:
Fortis responded to my review asked me to call them to discuss how they can help address my concerns. So I called, they kept me on hold for 42 minutes did not offer any resolution.

Terrible communication. Unreliable and refuse to give a refund.

I asked for this company to check if they can check my account to reduce my rate, however, it's been over 6 months, and I still have not heard from them. Their customer service is terrible, and they don't really look out for their customers. I feel stuck with them and would not recommend using this company. Find another solution.

I cancelled my account MONTHS ago (8) and still they have not completed a refund because they continued taking money from my account. 7 times I completed a docu sign paper and they keep sending me another one. I gave 4 deadline to refund the money and all are ignored. Never would I recommend them to anyone. Spoke with account rep Deon Swails many times getting no response that settled the matter.

They replied to message on this site and gave me a number to call, when I called no one knows a thing and cannot do anything.

Even crazier, the person I talked to said the account was finally closed but said she knows nothing about the requested refund even though in over a dozen emails this was talked about and promised. Small claims court is the only direction. If you want me to contact the company Fortis than give me a number or person that knows whats going on. Look up my account contact me

As I stated and I did reach someone on 7/8/2026. We called to close this account in September 2025. I was told OK they would do it. Then In October or November when I saw they were still taking money from our account we reached out again and was told our sales rep Dion needs to handle the matter and would call me back. Again waited and waited never called me back. We called again and were told the process was started and we were asked why we wanted to close the account and was again told Dion needed to talk with us. It seemed like they wanted me to talk with this sales rep to save the account. I then started emailing the company. Spoke with Jhanice Alidon Fortis Team, Ashley Lawig Fortis Team, and others. Got no where. Then again it started with Dion I tried reaching out. I dont hear back from him but then finally do and the guy calls me Andy. I again responded to him April 13, 17, 18 and a few other times NEVER getting a responce from him. Was just ghosted by him. So we have been dealing with this since September and they have been STEALING my money when we have asking and asking for a closed account. Even when they finally closed it it took 3 months and we have completed more docu sign forms than I can count. I threatened Deon many times I was reporting the compsny to the BBB and others and he responded in no way to make anything happen. I need a complete refund not 2 months

Giving me 2 months refund when I was told it was being closed in October does not work for me. Even the point that you said you recieved the first notice in April and you only gave me 2 months is bull. I am entitled to the complete refund and if we cannot work this out we will end up in small claims court

I was forced to use Fortis from Bravo Systems. Unfortunately Bravo systems didn't know they couldn't support my legally required process in New Hampshire so I had to cancel Fortis along with Bravo as the POS/Boundbook solution didn't accept Fortis. I received in writing they would not charge a cancellation fee. A month after cancelling they charged this fee. I initiated a chargeback to my bank submitting their written email as proof. Fortis still is attempting to charge me again and won't send back a shipping label for the almost $500 credit card machine. Fortis seems to have some serious issues with processes and refunds. I would never do business with this firm again. I'm going to file a formal complaint with the FTC.

Chris Boharic was an exceptionally attentive customer service person

My account was acquired from another company. The on-boarding was not adequate. I have been trying for months to close the account. There is minimal to no customer support. I keep getting charged even though the account is not being used. I would not recommend this company.

This is one of the worst companies we have worked with in 15 years. Our online payment processing was constantly shut down for days, costing us thousands of dollars each time. No one at Fortis cared. If you care about your business DO NOT use this company. The worst customer service. Terrible and we are so glad to be rid of them.

I am a small business owner and a had problems with clients submitting FRAUD Credit Card disputes despite having provided the services and them being there in person. The credit card company would automatically just take those funds from my bank account and thus affecting my bottom line. I call Shea Drayton with FORTIS's dispute department. She walked me through how I could streamline the process and challenge those credit card disputes. It worked and I was able to prove to the Credit Card company that these clients were falsely submitting these disputes and I was able to reverse the chargeback and regain my bottom line. Thank you Shea!

Fortis is awesome they intergrate with my pos system.
Had a small issue and Patricia Kerr and Shea Drayton took very good care of me figuring out the problem and explaining the solution!
Definitely recommend fortis!!

Easy customer service experience. Fernando did a great job and took care of our needs quickly and efficiently. Was happy with the experience.

Helpful support staff-issue resolved quickly.

So far so good

Be very careful with this company. Make sure you READ everything they require you to sign. DON'T take the salesman at his word. They will lie to you. Pity, because their customer service is very good, the platform is strong, (very few problems) and the fees are reasonable.

I keep getting a PCI non compliance fee charge even though I am compliant. Going to switch to a more reliable processor.

I was sent to Fortis by my Point of Sale team. Jim Gustafson went out of his way to help me get set up. Fortis has integrated perfectly with my system and their support team was great. I had a couple of issues running some cards and when I called, they had the problem solved in no time.

Nicolas Cooley was very helpful and professional. Thank you for the courteous and informative customer service.

They have the craziest highest fees I've ever seen for a service I wasn't even using! Ill never use them ever again! I saved about 200 dollars a month by switching to signa pay!

Have not had any contact since I received the approval email. Have received the cc terminal, but can't get it up and running, as I have not gotten the portal/gateway credentials. I have emailed for support but...