Flysurf.com Reviews 

Great prices and even better service.

I've already bought three boards and the packaging, communication, etc. were excellent.

I had a problem receiving one item and the service was incredible. They sent me a new one the very next day.

10 out of 10!

Top communication with customer service! After almost 2 years of use my surfboard had a warrantyproblem, Flysurf took care of it and replaced it. I would recommend Flysurf to anyone, 5 stars!

Where do I even begin?

A day before the check-in walkthrough, I get a message that the Space Ship is no longer available due to leaking coolant. They said they can provide us with a smaller van "Economist" and refund us 240 at the end of our trip after deducting toll fees (the difference of van costs). Since I was already traveling abroad and had zero time to sort out other rentals or methods of transport, we bit the bullet and agreed to the change.

Upon collection, the employee (who they said was simply a delivery guy) was not assuring whatsoever. As he showed me around the van, he told me -
1 - The surfboard straps they threw in for free (which was originally apart of the Spaceship, so not exactly free) are not safe to use and will slide around while driving. He said "best not to use them." Umm, who tells a client that? So this "free" inclusion can't be used?
2 - He told me the wifi booster wasn't working well. He said "it worked at first but now it's sluggish so... you can either go to a wifi SIM store and get a new one, or put it in your phone." Why am I, the paying customer, having to go out of my way to track down a SIM store for a product YOU the company are supposed to provide that works??
3 - The "extra" blankets they gave us literally smelled. They claim they were washed, and that it was the humidity that did it. How does humidity smell like body odor?
4 - We could not remove the cooler to empty the contents or the water. Someone didn't take use a ruler when they built the bed inside the van, so it doesn't fit properly. It was a task to get anything in or out.
5 - We were unable to sit inside the van at all because the boards were strapped to the ceiling by jerry-rigged straps. The AC didn't work, the lever to move the seat forward/backward in the passenger seat was broken, the tires had little to no tread; something I pointed out to the "delivery guy" at the beginning.
6 - The employee was two hours late with the delivery. If you're gonna change someone's van due to issues, at least be on time!
7 - The amount of excuses and arguing I got when I was finally able to send a message (I had to pay out of pocket for roaming since the wifi booster was not working) was unacceptable.
8 - They took zero accountability and instead blamed the delivery guy for providing misinformation.They offered a different van at some point but by then, we already booked our hotels and wanted to try to enjoy our trip, not go through the fiasco of switching vans and belongings.
9 - The WORST and final thing of all: we had a 6am flight leaving Lisbon and they instructed us to park the car in a parking lot near the airport and to take photos of all four sides of the vehicle. Since it was going to be dark, not only did we take photos at 4am, we also took photos around sunset the day before, with good lighting, at a car wash after we washed it outside and vacuumed inside. Honestly, we left it cleaner then we found it. On the morning of departure, I sent around 10 photos via WhatsApp, in both the daylight and the early hours. Around 1pm, about 8 hours later, I get a message saying that there is a large scratch on the passenger side door, and they withheld my deposit. They insisted I was responsible for the damages until they come to collect it, despite it being unattended for 8 hours. HOW in the world are we responsible for damages when we were not near or operating the vehicle anymore??

10 - Worst Company EVER
I am absolutely disgusted and appalled by the service they provided. If this company operated in the states, I would hire an attorney and sue them for the entire amount on the rental contract. They were supposed to deduct the toll fees and a surfboard ding repair, and refund the 240 + 500 deposit, meaning we should have had 500 minimum sent back to our accounts. Instead, they are withholding it and refusing to discuss the matters further on What'sApp.
Fly n Surf - "FYI" We ill no longer comment on that issue since we provided you with all the information, tolls, etc. and the offer from the workshop. Kind Regards."

The kiteboard I ordered arrived with a major dent in the rail from transport. Saw a rip in the outside box but the cardboard underneath seemed okay. After I had completely unwrapped it I noticed the damaged rail. Customer service wasn't really helpful. They said that since I accepted the package they can't put it in their insurance. Didn't even get a discount on the board afterwards and have to pay to get it repaired now. And they will just cover part of the repair costs. Would never order there again!

I feel like i was cheated. And i dont like it.

The only thing that we really appreciated was the boards that were in great conditions and looked like on the photos. Though They are Very bad at communicating with customers, they make arrangements and they change them on daily basis..We were not happy at all with the way Martin kept changing the delivery and pick up points of the boards which compromised our trip and NOT, it is not true they deliver it to your accommodation as it says on their website. Better having everything on writing so at least you have proofs of what it was arranged. The rest of the staff, the delivery girls were very helpful and understanding. shame really because they have some potential.

They are the best I bought many things from that site and everything was fine

Perhaps even Homer nods or perhaps it is Cormonovirus-19 but:-

I ordered a GE BP 12V INFLATOR. Their website then and now clearly states that the pump will deflate as well as inflate. The order was efficently despatched but when it had arrived it would not cut out at the correct pressure nor would it deflate. The instructions enclosed were inadequate. I asked for advice as the instructions were inadequate and was sent a packing note for a return for repair .
There was no return label offered. I refused an offer of repair and asked for a replacement or a refund.

I checked the manufacturer's site and found the instruction manual. This made it clear that Flysurf's claim of deflation for this model was incorrect.

When I told Flysurf that their site was wrong the just denied it. I don't think they even read the site.

Todate I have yet to get a return label.

Service impeccable

Professional shop, items as described, perfect communication trough the phone (also in English). Fast shipment at home. I had a faulty part in my equipment and they send me a new part in 2 days at home with no extra charges! Highly recommended shop. If you need them, just call them!

Good price. Quick delivery to Belgium (2 days). Happy customer.

Very very good,l exspedision rapidé excellemt

Novice en kite surf ce site a été très performant

Second time buying there and always simple, quick and clear.

I contacted Flysurf.com about a board enquiry and the cost of shipment for a different EU country. I got an really fast answer from the sales department. Later on, I explained I purchased locally, all they're sympathy and help was the same and even gave me good advice. After this superb costumer service I decided to buy a set of Fin's from them. I called this time and the guy answering was a superb salesmen, concerned helpful and dedicated. I ordered my Fin's and received them the next day! I live almost 2000 Km from the shop... Incredible I'm a costumer for life!

I have been a customer for more than 5 years and every time the kite etc arrived ok and quick.

Great experience shopping at flysurf, the site answered all questions that I had, good communication!

Very fast delivery in Portugal, great product at first glimpse!

Fantastic customer service! Fast delivery of something I could not find here in UK. Recommended!

Happy customer :)

Perfect, as I supposed.