FlorAccess Reviews 

317
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

I’m extremely satisfied with the service! I communicated with the team via WhatsApp, and they were incredibly responsive, kind, and helpful throughout the entire process. They went above and beyond... See more

Rated 5 out of 5 stars

I'm more than happy with this first order. Eldin from the Sales Dept has arranged everything and gives the word service a totally new dimension to me. They even arranged a delivery with a third party... See more

Rated 5 out of 5 stars

I highly recommend Floraccess especially Laura Borgese. She is always on hand for any queries. She goes above and beyond to help. If there has ever been a problem with a delivery/plant its dealt with... See more

Rated 5 out of 5 stars

I can tell FlorAccess really cares about their customers, they are very helpful, quick and pleasant to deal with. My first purchase went really well and smoothly and received my order in 2 days which... See more

Company details

  1. Plant Nursery

Written by the company

FlorAccess is an online marketplace for floriculture professionals enabling them to easily and safely trade globally.


Contact info

5.0

Excellent

TrustScore 5 out of 5

317 reviews

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No recent history of asking for reviews

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5.0

All reviews

(317)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m extremely satisfied with the service

I’m extremely satisfied with the service!
I communicated with the team via WhatsApp, and they were incredibly responsive, kind, and helpful throughout the entire process. They went above and beyond to help me solve several issues and were always available whenever I had a question.
The delivery in Paris was also incredibly fast (2 days), which was a huge plus.
Thank you so much for your professionalism and excellent customer service. I highly recommend them!

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Impeccable service every time

I am working with Floraccess for almost a year now and I can confidently say that customer service, products and selection is one of the best.
I look forward to continue this successful collaboration.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless Service

FlorAccess always deliver a seamless service. If there are any issues (which is very rare), they are quickly and efficiently remedied.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

First order…

When placing our first order we were guided through by FlorAccess and kept up to date at all time, including a photo of the plants ready to leave NL on the trollies. The plants all arrived in great condition and we were called to tell us the time of delivery.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer Service

Unfortunately I was not happy with the latest batch of plants quality due to them being held at customs in freezing temperatures which led to cold damage on certain plant species. I voiced this to the customer service team and they were very fast to process a refund for those damaged. Very important to small businesses like mine. Thank you Ewoud!

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Just Brilliant.

Ewoud and the Floraccess team are just Brilliant. Made this new venture such a pleasant experience. Forever grateful. ☺️

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

The customer service at Floraccess is outstanding. They are lightening fast, friendly and professional. They’re able to anticipate needs and make sure you are aware that they are ready to assist if needed.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Happy to work with you!

Really easy to purchase, lovely page, great support team, you receive all the needed informations about the shippment.. really happy to work with you!

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great supplier

Ah, the best plant wholesaler I've ever known.
1) good offering
2) great customer service
3) reduced shipping charges
4) great advice
5) easy to deal with.

I am a small customer but I will come again and again

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Best in the business

I've had a business relationship with FlorAccess for several years and I can confidently state that each order has been perfect.

The ordering process is straightforward and FlorAccess make the paperwork side of things a breeze.
The trolleys always arrive on time and the plants are consistently of high quality.
The customer service team are representative of what every company should hope to achieve. In particular Ewoud, who is about the most awesome CS member I've ever had the pleasure of speaking with.

I cannot state enough just how excellent this company is!

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend more!

We genuinely couldn't recommend FlorAccess more highly! Their customer service and order support was on point - my queries and emails were responded to promptly and they went above and beyond in regards to checking delivery and rescheduling to suit our schedule. Plants look fantastic and are reasonably priced. Will definitely be ordering from you again!

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

A company that cares about its customers

This is a company that clearly cares about its customers which gives you such confidence in working with them. Their connections with growers also gives you access to a very diverse range of high quality plants and their professionalism and customer service ensures that the process of importing is stress free.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant plants & company

Always a great company to work with. Plants arrive great quality and whenever there are any issues communication and resolutions are 5*. I speak with Laura most and she is always very helpful.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

One of the best in the industry

I regularly purchase stock for my company and with FlorAccess it was the most streamlined and easy process I've been involved with in a long time. Lightning fast customer service and a clearly dedicated team are the stand-out aspects of this company. An absolute pleasure to work with!

September 21, 2023
Unprompted review

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