We ordered the beautiful Ethnicraft corner sofa and it was delivered the next day! The delivery company had been in touch several times to give useful updates on the delivery time. All arrived in good... See more
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To Avoid: After multiple months delay on the original delivery date, the delivery appointment was skipped twice. Eventually a partial delivery showed up, for a 2000€+ order. Now one table is still mis... See more
Order placed on 04, with delivery date announced on 05. Today is the 09th, and the order has still not been received. It's probably DHL's fault, but it's a good idea to choose serious service provider... See more
Competitive price, delivery was fast, all products in order. Had some bad experiences with other online lamp shops recently, so quite happy about this one.
Company replied
Company details
About Flinders België
Written by the company
Contact info
Affuitenhal 10, 1505 RE, Zaandam, Netherlands
- 03 808 37 05
- info@flinders.be
- flinders.be
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This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 2 weeks
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Where is my order?
I've ordered a bed before the end of 2025 and scheduled it to be delivered on the 10/01/2026. The order had been registered succesfully and it was mentioned that I would receive a mail from the delivery company to set the time on the delivery date. 2 days before scheduled date, still no news. I stayed all day at home to make sure I would not miss the delivery. No delivery and no message about any delay. I've contacted both Flinders (nl and be) email addresses and phone numbers as well as the delivery company. They did not care to mail back or answer. Will I ever receive my delivery? Or in worst case, would I ever receive my refund if I file for one. This has been the worst kind of service I've seen. I've even already been scammed by another website and still got answers on my mails and a refund via Paypal filing.
To Avoid
To Avoid: After multiple months delay on the original delivery date, the delivery appointment was skipped twice. Eventually a partial delivery showed up, for a 2000€+ order. Now one table is still missing (damaged in transit and returned to Flinders). We've been trying for 3 weeks to get a replacement or refund, now 3 months+ after the original delivery date. Contact by telephone is impossible. Contact by email no answer despite multiple messages over 3 weeks. I wonder if we are ever going to see either the table or a refund back...
transport comapny did not really took…
transport comapny did not really took care of the delivery , my beautiful planters were delivered as promised but ...broken and one missing ....
Everything went well
Everything went well, the product arrived in time and in perfect condition. There was some miscommunication concerning the address. It was delivered to my previous apartment. I have communicated this but didn’t get an answer, so it was a bit stressful.
TO AVOID!!
TO AVOID!!! Be very careful before ordering from this site. I placed an order on June 1st for 6 chairs for a fairly large amount, and since then I’ve only received empty promises of delivery without ever receiving anything. Their customer service is deplorable — we get no information at all and we even suspect this might be a scam. Today, we received a notification about a possible delivery at the end of January 2026… If we had known this, we would never have placed an order on this site. At this point, I don’t even know if we will ever see our money again..
Reply from Flinders België
Lost product without refund
I ordered a lamp with Flinders and it was supposed to be delivered on Friday last week. When I came home shortly after the "delivery" it wasn't there anymore.
I reached out to them but haven't received any response.
It is already the second time I am having trouble with them as another order did not reach me neither with the same issue and my money was gone and I haven't received any product.
I would have expected a refund or a new product as it is not my fault I did not get the product.
The photo taken by bpost is not any proof for me as I am not able to see my address and there is no proof at all that I is/was my parcel in the first place. Maybe the post guy took the picture first and afterwards the parcel? who knows ...
I would expect a better customer service and more support by flinders
I still have not received my order…
I still have not received my order placed a week ago. Product was in stock. No info. Complained by whats app and by email. No answer (sent it 24hours ago). Received now a txt message of a forwarding company forecasting the delivery tonight between 1:20 and 3:00 ???
Delivery
Order placed on 04, with delivery date announced on 05. Today is the 09th, and the order has still not been received. It's probably DHL's fault, but it's a good idea to choose serious service providers to meet the deadlines announced.
I scheduled the delivery on saturday 16…
I scheduled the delivery on saturday 16 january, and received a message the same day to let me know that delivery would finally happen on monday 20 january with no further notice. What is the point to book a delivery slot 3 weeks in advance if the courier do not respect the schedule. I have to make arrangements to make myself available on monday now, while we are on weekend… disgraceful.
Reply from Flinders België
Good experience
They helped me successfully to get my parcel by contacting the transporter.
The member of the staff on the phone was really kind and helpful
Great product, smooth delivery
Received at the agreed time, very happy with the product. Wish I had bought it sooner - the kids can easily take it around the house and use whenever the need an extra few inches to reach stuff. Also great in the kitchen when they want to help cook.
Maybe you can translate your site in…
Maybe you can translate your site in French. But nothing to say, super fast
It was fast and secure delivery
It was fast and secure delivery. The items were carefully wrapped and packaged.
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