Flanders Petfood Reviews 

109
TrustScore 4.5 out of 5

4.4

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Company details

  1. Pet Store
  2. Dog Breeder
  3. Dog Day Care Center

Written by the company

Flanders Petfood is ontstaan uit onze gedeelde passie voor dieren en een duidelijke behoefte aan hoogwaardige, betrouwbare voeding voor honden en katten. Wij zijn Ellen en Philip, de oprichters en gezichten achter Flanders Petfood. Vanuit onze vestiging in Beernem, West-Vlaanderen, staan wij dagelijks klaar om baasjes te helpen bij het maken van de juiste voedingskeuzes voor hun dier. Onze visie Wij geloven dat elk dier recht heeft op gezonde, evenwichtige en goed verteerbare voeding. Daarom selecteren we enkel producten van hoge kwaliteit – vaak hypoallergene voeding, graanvrij of afgestemd op specifieke gezondheidsnoden. Geen overbodige toevoegingen, enkel voedzame ingrediënten met een duidelijk doel. Flanders Petfood is een betrouwbare keuze voor wie op zoek is naar kwaliteitsvolle voeding voor honden en katten – van complete dagelijkse voeding tot hypoallergene formules en aangepaste voeding bij allergieën of een gevoelige spijsvertering. Wat maakt ons anders? Persoonlijke begeleiding Wij nemen de tijd om naar u te luisteren. Heeft uw hond of kat een allergie, intolerantie of specifieke behoefte? Wij denken met u mee en bieden gericht advies. Betrouwbare service We hechten veel belang aan correcte en snelle levering. Daarnaast kunt u bij ons terecht voor afhaling op afspraak. Steeds bereikbaar Geen callcenter, geen lange wachttijden. U spreekt altijd rechtstreeks met ons – Ellen of Philip – voor advies, vragen of ondersteuning. Prijs-kwaliteit voorop We combineren onze kwaliteitsnormen met eerlijke prijzen. Wij kiezen producten waar we zelf volledig achter staan, zonder marketingverpakking of loze beloftes. Kleinschalig, betrokken, professioneel Flanders Petfood is bewust kleinschalig opgezet. Hierdoor blijven we flexibel, betrokken en persoonlijk. Klanten weten wie ze aan de lijn hebben, en dieren krijgen de aandacht die ze verdienen. Bent u op zoek naar kwaliteitsvolle honden- of kattenvoeding? Wij helpen u graag verder. Ellen & Philip – Flanders Petfood


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

109 reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(109)

28 reviews in the last 12 months

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Rated 1 out of 5 stars

Dear Pet Food Customer Service,

Dear Pet Food Customer Service,

I am contacting you regarding an order I placed almost two weeks ago for specific dog food intended for my pregnant dog.

According to the information I received, the parcel was supposed to be handed over to the postal service for delivery. However, I still have no tracking link, no delivery update, and no clear information about where my order currently is.

This is becoming particularly frustrating because my dog is due to give birth in approximately three weeks. I specifically ordered this food because it is designed for the pregnancy period, so receiving it only around the time she gives birth would obviously defeat much of the purpose of ordering it in the first place.

Almost two weeks after placing the order, I find it very disappointing that I still have no concrete information regarding the shipment.

Could you please check the status of my order urgently and let me know exactly where the parcel is and when I can realistically expect delivery?

If the order has still not actually been shipped, I would also appreciate knowing this immediately so that I can make other arrangements.

Thank you in advance for your prompt reply.

Kind regards,
Amélie

August 21, 2026
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Rated 4 out of 5 stars

Good website and easy service.

Good website and easy service.
Placed multiple orders already, but sadly never received any discount for trusted clients.

May 26, 2026
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Reply from Flanders Petfood

We haven’t actually thought about that yet; we’ll discuss internally how we might implement it. Perhaps with a subscription service....

Rated 3 out of 5 stars

Can improve communication regarding status

Unfortunately it's been over a week since I placed an online order and I haven't recieved my order yet. Not even a notification regarding the status of my order. I haven't contacted them yet but will be sending an email if nothing is delivered this week.

April 27, 2026
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Reply from Flanders Petfood

Best, I haven’t seen a contact request from you. Which order are you referring to? Please get in touch via the contact form on our website. I’ll then look into this further.
Kind regards,
Philip

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