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Five Lakes Law Group Reviews 

6,514
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,063 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being compassionate, patient, and extremely helpful when guiding them through the entire onboarding process and managing difficult financial situations. People consistently note that consumer support is exceptionally reliable, responsive, and effective at easing their daily financial stress. Some reviewers were not happy with unexpected payment demands, noting that they were asked for additional lump sums to settle certain accounts. A few individuals also mentioned encountering frustrating communication issues regarding online chat options, alongside unexpected cost increases during the debt resolution process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, highlighting seamless assistance and helpful staff that relieve... See more

User experience

Customers had positive experiences with user experience, noting that knowledgeable staff explained details... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers praising the straightforward payment plans,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was initially skeptical about using a debt consolidation company to handle my situation. However, with the skyrocketing interest rates on my credit cards, I had no choice but to seek assistance. I f... See more

Company replied

Rated 5 out of 5 stars

Elle was so helpful! I was VERY nervous about this process but she was very honest with me and helped me with more than debt management - she spent time with me on my new budget to make sure everythin... See more

Company replied

Rated 5 out of 5 stars

I have not felt relief like this in a long time. James was so compassionate and understanding while walking me through the process, and made sure I understood everything completely. I am very much loo... See more

Company replied

Rated 5 out of 5 stars

Jeff, my debt counselor was thorough, patient and very informative. He answered all my questions and guided me throughout the process. Going forward, if everything works as well as Jeff did, I will be... See more

Company replied


Company details

  1. Law Firm
  2. also in
  3. Debt Relief Service

About Five Lakes Law Group

Written by the company

Five Lakes Law Group is a well-respected debt relief law firm with licensed attorneys that help consumers facing financial hardship.

Experienced, caring and easy to work with, our attorneys make debt help accessible to people struggling with unmanageable debt. Clients overcome financial challenges quickly and affordably through personalized plans that:

  • Provide 1-on-1 attorney support
  • Lower eligible monthly payments by 40%+
  • Resolve debt in as little as 24–48 months
  • Include a mobile app and 24/7 support

After a free consultation, our licensed attorneys will review your debt, income and goals to determine the best plan for you. Once enrolled, you’ll make one lower, consolidated monthly deposit and can monitor your progress in our easy-to-use mobile app.

Five Lakes Law Group helps individuals and families overwhelmed by credit card debt, personal loans or other unsecured debts. Many of our clients come to us after experiencing major life changes like job loss, reduced income, medical emergencies, divorce or other unexpected events. Five Lakes Law Group helps people move forward with confidence, clarity and control over their finances.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.7

All reviews

(6,514)

961 reviews in the last 12 months

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Rated 1 out of 5 stars

.bad experience

.. DO NOT FALL FOR THIS TRAP! They charge you an additional 20% of the fee on the accounts. Essentially, you end up paying for the entire account. Be smart and make arrangements with the credit card company, and you will pay less.

November 4, 2026
Unprompted review
Rated 5 out of 5 stars

Being in this position and taking this…

Being in this position and taking this first step was a little scary. Lydia was beyond kind, empathetic and helpful. She took the time and explained everything in a way I could understand and I feel hopeful this will be a great solution for me. So far, everyone I have spoken to has been great.

November 3, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi, Patricia! We're so glad to hear that Lydia made you feel supported and hopeful during this process. Your commitment to taking this first step toward a debt-free future is truly commendable, and we're here to assist you every step of the way. — The Five Lakes Team

Rated 5 out of 5 stars

Very nice and professional!

November 2, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Janet,
Thank you for your kind words! We're so happy to hear that you found our team at Five Lakes Law Group to be exceptional.
— The Five Lakes Team

Rated 5 out of 5 stars

GET DEBT FREE

Easy to understand, helpful. Updates given so you know exactly what is being processed

October 31, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Suzy,
Thank you for your kind words! We're thrilled to hear that you found our process clear and that our updates kept you informed. Helping clients work toward financial freedom is what drives our team at Five Lakes Law Group every day.
— The Five Lakes Team

Rated 5 out of 5 stars

Emilie Meredith was awesome

Emilie Meredith was awesome. She was very patient, friendly and knowledgeable. She seemed to truly understand my circumstance and was very clear and helpful when giving me all the options. She connected me to the staff at Five Lakes Law Group that could give me a solution for me to follow. Everyone I spoke with were knowledgeable, supportive and encouraging for me to work through this hard time.

October 31, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Sandie,
Thank you for your kind words! We're grateful to hear that Emilie and our team provided you with the support and clarity you needed during this challenging time. Your success is what motivates our team at Five Lakes Law Group.
— The Five Lakes Team

Rated 5 out of 5 stars

Very pleasant staff and rapid…

Very pleasant staff and rapid resolutions to my accounts

October 31, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi there,
We're so happy to hear that you had a positive experience with our team at Five Lakes Law Group! Our staff takes pride in providing efficient solutions to assist you on your journey to financial freedom.
— The Five Lakes Team

Rated 5 out of 5 stars

GREAT SERVICE ALL AROUND

GREAT SERVICE ALL AROUND

October 30, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Mike,
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team at Five Lakes Law Group.
— The Five Lakes Team

Rated 5 out of 5 stars

They do not judge

They do not judge; they are there to help you get your life back so you're not stressing about what bills to pay or if you can afford to go to the grocery store. They put you on budget. They let you know everyhing they are doing for you, no secrets. They keep you dated on everything they are doing. I truly appreciate their help!

October 30, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi there,
Thank you for your wonderful feedback! Knowing that our team at Five Lakes Law Group has eased your stress and helped you regain control of your finances means everything to us.
— The Five Lakes Team

Rated 5 out of 5 stars

Excellent Customer Service & Informative

Mr. Davis was absolutely exceptional. He provided education and was transparent about the entire process. Highly recommended.

October 27, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Andrew,
Thank you for your wonderful feedback! We're so glad to hear that Mr. Davis provided you with exceptional service and clear guidance throughout your journey.
— The Five Lakes Team

Rated 4 out of 5 stars

Getting our life back

They have always been nice. Always able to answer question and fix my anxiety through this process. Kindly walking this journey with us to get our life back.

October 29, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Candy,
We’re delighted to hear that our team has been able to support you throughout this journey and alleviate your anxiety. Helping clients work toward financial freedom is what drives our team at Five Lakes Law Group every day.
— The Five Lakes Team

Rated 5 out of 5 stars

Personalized representation from the …

Personalized representation from the Legal Team and mission they setup to help reduce my debt.

October 29, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Glen,
Thank you for your kind words! We’re so happy to hear that you appreciated the personalized support from our legal team at Five Lakes Law Group. Your journey to a debt-free future is important to us, and we’re glad to be part of it.
— The Five Lakes Team

Rated 5 out of 5 stars

Very thorough and well planned program

Very thorough and well planned program. Emphasis placed on explaining each step in the progress to ensure that the client understood exactly how it worked and what to expect

October 27, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Bud,
Thank you for your kind words! We're thrilled to hear that our thoroughness and clear communication made a positive impact on your experience. Every step on your journey to becoming debt-free matters, and we're glad to be part of it.
— The Five Lakes Team

Rated 5 out of 5 stars

Great customer care!

October 28, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi there,
Thank you for your kind words! Providing an exceptional experience is a top priority at Five Lakes Law Group, and your recognition means a lot.
— The Five Lakes Team

Rated 1 out of 5 stars

They closed my account without my…

They closed my account without my consent, and admitted fault, which helped me in no way. They also notified me of a legal appearance I should attend after it had already occurred. Transactionally, outside of hoarding funds that I put into the account on schedule and not using them timely, they can get the job done on the creditor negotiation front, but honestly, so could you on your own. It's not a prowess they singularly own. When it comes to legal protection, guidance, counsel, you'd be better off googling how to do that on your own. I have true documented instances with easy proof to be shared. This is the first review I've ever left on anything in my life, so felt the need to in this instance

October 29, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Bob,
We want to address your concerns directly. It's unfortunate to hear about your experience, as this does not reflect the level of service we aim to provide. Our team of experts combines industry leading knowledge with established relationships to provide our clients with the best possible outcome for their programs.
We are unable to find your account but would like the opportunity to review these concerns with you. Please reach out to our Client Success team at clientsuccess@fivelakeslawgroup.com or 855-441-6129.
— The Five Lakes Team

Rated 5 out of 5 stars

Elle was so helpful

Elle was so helpful! I was VERY nervous about this process but she was very honest with me and helped me with more than debt management - she spent time with me on my new budget to make sure everything was aligning with what my goals and needs are. I was very scared but definitely feel like I’m in a much better place now.

October 28, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Emmylou,
We're so glad to hear that Elle provided you with the support and guidance you needed during this process. Helping you transform your finances is what we're here for!
— The Five Lakes Team

Rated 1 out of 5 stars

Beware

I enrolled w Five Lakes in 2024. I paid timely payments (deposits) every month on time. On May 13,2026 a settlement offer and acceptance was made for ALL of my enrolled accounts and confirmed by representative Amina for $1517.85. Payment was processed on May 14,2026. They stated I would receive a “graduation” letter in ~ 2 weeks. It never came.

The accounts were 1. Citibank 2. Discover 3. Capital One/Walmart 4. Capital One.

All were paid EXCEPT 4. Capital One.
Five Lakes did not include this, as agreed. They now wanted to make me another offer which includes paying AGAIN for Capital One.

Five Lakes attempted to withdraw deposits from my account on May 22,2026, after the offer was accepted and paid on May 14, 2026.

I have tried to resolve this by management by way of calls, chat bots, and letters with no success. I have asked to speak with Amina who made the offer and they will not forward me to her to resolve. Their calls are recorded so this can be verified.

This is incredibly frustrating because they so skillfully negotiated all my other debt, but the remaining creditor hangs in the balance. I have been affected by not being able to refinance my car at a lower rate and getting higher rent rates due to my credit score.

Five Lakes was fantastic up until the final payment and I am deeply grateful. Until then, the balance on Capital One continues to accumulate.

I would not choose Five Lakes again because they did honor their offer and acceptance.

May 13, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Tracy,
We understand your frustration regarding your account. It's important to us that our clients feel supported throughout their journey, and we regret that this has not been your experience. Our focus is on helping you manage your debt through tailored strategies for your program and financial future.

We are unable to find your account, but we would appreciate the opportunity to discuss your concerns with you and work toward a solution. We encourage you to reach out to our Client Success team at clientsuccess@fivelakeslawgroup.com or 855-441-6129.
— The Five Lakes Team

Rated 5 out of 5 stars

Things are going so smooth

Things are going so smooth. Ty

October 28, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Glen,
We’re delighted to hear that your experience is going smoothly! Our team at Five Lakes Law Group is here to support you every step of the way.
— The Five Lakes Team

Rated 5 out of 5 stars

This is going to help us out so much

This is going to help us out so much! Our first call with Tamesha was so helpful and gave us all the info and confidence we needed to get started!! Cant wait to have all this behind us!!

October 22, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi there,
We're so glad to hear that your first call with Tamesha was both helpful and informative! Our team at Five Lakes Law Group is here to support you every step of the way as you work towards a brighter financial future.
— The Five Lakes Team

Rated 5 out of 5 stars

"Charge on A.D.R."!!!

I am at ease that Accredited Debt Relief has taken my case. I am happy to know and realize the company is very informative of there program program.
Thank You!!!!

I am at ease and can live smartly again.
"Charge on A.D.R."!!!

October 28, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Calvin,
We’re pleased to hear that you feel at ease with your program and appreciate your kind words about our team's communication. Our mission is to help clients regain their financial confidence, and it’s wonderful to know we’ve made a positive impact.
— The Five Lakes Team

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