FedEx Reviews 

I didn't even want to give a star but I had to
If you buy from somewhere and they use FedEx in Portugal I would cancel the order, get a refund, and try to buy in person or use Amazon. I have had my order postponed everyday for over a week, causing me to wait in for over a week for a parcel that has never come. I was told it was an incorrect address and given multiple assurances but each time the same situation repeated. I have never experienced a courier as pathetic and unprofessional as this. Honestly the best thing you can do is get a refund if a company uses them.

absolute worst customer service I have ever encountered. My package, which was returning to me following a temporary export for repairs, was held up in "clearance" for well over a week. It took days before they explained that I owed import fees - which was due to their mistake - I then offered to pay it, but the person I was working with stopped responding. For 10 days my emails went unanswered and all they did was continue to close my support ticket telling me to sit and wait for a response. Horrible. Absolutely horrible!

Friday 24/04

I ordered an item (inverter) from Amazon and it was dispatched on Monday via FedEx. Delivery was scheduled for Thursday (yesterday) - initially indicating by 13:40 but when it didn’t arrive by 14:00 the tracking update said it would by before 22:00. I waited all day but nothing nor any communication.

I checked tracking and see the package has gone from Lisbon to Faro (no where near me) - it still says it should be delivered yesterday??

Who knows what’s going on

26/04 Product due to be delivered 23/04 but its been sitting in Faro, Portugal past few days....no updates.

28/04 Another separate delivery by FedEx with notification it would arrive today but nothing has come nor any communication. The tracking now says recipient has requested a new delivery date - I am the recipient and I did not request anything. A bunch of cowboys !

29/04 Both items arrived ok - each was a day after I was notified that was the only issue. Driver was good however and called me on both occasions prior to attending so am raising the status to 3 stars.

They said I had a problem with customs form sending packages from PT to Japan. Held my shipment for 8 days. Their responses were not at all helpful in explaining the problem. Sometimes days between emails. I got they impression they weren't really interested in helping me and got pathetic sense of power by making me wait. Finally told me the problem. I filled out new customs form. They sent to Japan (via Spain, France, India and China). In Japan the Fedex and customs people were cool and told me that they couldn't use the form provided by fedex PT, but they did have a copy of my original customs form and that worked for them. Fedex PT is full of functionarios (dysfunctionarios) that do the bare minimum to keep their jobs. They only follow rules and don't care about the quality of service.

Awful service. I have been waiting for over 2 months for a package to be delivered and have called customer services more than 17 times by now. I have been incorrectly charged storage fees, which I was reassured I would not be charged and that while I wait for the correct invoice, the courier can give me my package. That message clearly never got to the courier (even though I was reassured that it was), as he refused to give me my already-late package unless I paid the incorrect fee. The entire company lacks clear internal communication, and I will actively go out of my way not to use FedEx in the future.

Wait for a package that normally takes max 6 working days. Now 15 working days. And not yet inside. Drama!

I bought an oil painting in the USA one month ago. They shipped it via France where it stayed 9 days before sending it to Lisbon. They already changed the delivery date many times, and now they added 1 more week. I am desperately waiting and have to stay home. I never order anything anymore from America, and will never work with Fedex again or trying to avoid them. This is absolutely a very bad experience. The Fedex group is bad organised worldwide as is now my experience.

English Version:
AVOID FedEx Portugal at All Costs
FedEx Portugal is a complete joke of a delivery service. Their operations are so incompetent that it's literally easier to go and pick up your own package than to rely on their so-called "professional" delivery.
They have developed a fraudulent practice of falsely claiming delivery attempts. This is nothing more than a calculated strategy to postpone delivery dates indefinitely. Their standard procedure seems to be:

Claim they "attempted" delivery (which never happened)
Postpone the actual delivery
Eventually dump the package at a pickup location far from the recipient's address

Their International Priority service is a total scam. They consistently lie about delivery attempts, forcing customers to waste entire days waiting for a delivery that never comes. It's more reliable to hitchhike your package across the country than to trust FedEx Portugal.
Save yourself the headache and choose ANY other delivery service.

---------------------------------------------
EVITE a FedEx Portugal a Todo Custo
A FedEx Portugal é um completo absurdo de serviço de entrega. Suas operações são tão incompetentes que é literalmente mais fácil ir buscar seu próprio pacote do que depender do que eles chamam de entrega "profissional".
Desenvolveram uma prática fraudulenta de falsamente alegar tentativas de entrega. Isso nada mais é do que uma estratégia calculada para adiar indefinidamente as datas de entrega. Seu procedimento padrão parece ser:

Afirmar que "tentaram" entregar (o que nunca aconteceu)
Adiar a entrega real
Eventualmente largar o pacote em um local de retirada longe do endereço do destinatário

Seu serviço International Priority é uma fraude total. Eles mentem consistentemente sobre tentativas de entrega, forçando os clientes a desperdiçar dias inteiros esperando uma entrega que nunca chega. É mais confiável pegar carona com seu pacote do que confiar na FedEx Portugal.
Poupe-se do pesadelo e escolha QUALQUER outro serviço de entrega.

worst company at all in portgal. the customer service agent selia pina is lying that thereis no possibiliti to coneckt to operations. but somhow it was possible the last 2 times. we payed for express delivery. but driver states he didnt have enought time to deliver the parcel well than others need to wait who didntpayed the extra money for the express. there is a reason why people pay for express delivery since there is important material in it. i could loos my job if it is not delivert. and a lawysuite will follow if that happens. dont ship.with this company

TERRIBLE SERVICE!!! USELESS TRANSPORT COMPANY!
Since September 20th, I have received daily notifications stating that my package will be delivered by 6 PM. However, it never arrives. When I check the online tracker, it claims I was not home, and the package is repeatedly returned to Porto—despite the fact that I live in Aveiro, 60 km away. I've been waiting for them at home for a whole week. Why don't the drivers call the phone? Fraudsters
The tracker says the driver came to the location, but the client was not there. Lies. No one came, no one called. Fraudsters.

We have attempted to call your customer service numerous times, including three times today alone, but each time your employees have hung up on us without offering any assistance. This has been ongoing for seven days now.
The package contains health products, which are likely ruined by now, and it was a significant financial purchase. I would like to know who will be responsible for compensating me for this loss.
At this point, I have no choice but to assume the package has been either stolen or lost, and you are unwilling to acknowledge the issue. If the situation is not resolved I will be forced to involve the police.

TERRIBLE SERVICE!!! USELESS TRANSPORT COMPANY TRANSPORT COMPANY

For the second day in a row FedEx has confined me at home stating they would deliver my parcel. For the second time the courier states the customer is absent, which is an absolute LIE. I made sure to tell the seller I would never buy from them again if they keep working with FedEx. They are unethical, not trustworthy so do never, ever work with them! There are much better companies in the market.

How is it possible that FedEx performs such a terrible service in Portugal?
1. I received in my phone a link (Trustpilot doesn't allow me to place the link in this review) for delivery No. 6A17358174992,
to pay two Euros and get a package. Since this has happened before and it was a scam (the word is BURLA in Portuguese), I called FedEx to make sure. It was indeed a scam.
2. FedEx does a terrible job in Portugal. It doesn't tell the client where the package is coming from, and it should, to save everybody time and money: both the client and FeEx.
How many clients have been subjected to this scam? I truly would like to know.
3. I was supposed to get a REAL delivery recently, FedEx came to my home, but it did't leave a message in my mail box. When I figured this out (not from FedEx, but from the people who had sent the package), I tried to retrieve it. Guess what? FedEx had returned the package to the country where it came from.
They surely returned it fast!
When is FedEx going to improve the services in Portugal? They truly operate here below international standards.

Useless. I was waiting for a parcel that got stuck for one month and nobody knew where. Then it was found, I told them I would collect, and they told me they would confirm immediately. One day later I called, they told me that they were waiting for me. And they gave me the wrong address. I called again, and got a second wrong address. Third call, I found out that FedEx has NOT an office in my city and their parcels are handled by a different company. Bunch of incompetent people...