First Community Credit Union Reviews 

I should have NEVER used this bank for my auto loan. I set up auto pay, which you have to set up over the phone with an agent and not online like literally every bank on the planet.

The day after my first loan payment was due, I check my account and no payment has processed for June. (First payment) I called customer service and they don't see a payment processing either so they tell me to make a one time payment and the auto payment will process for next month. So I do, the next day I see TWO payments processing. I call again to get the 2nd payment reversed. They tell me I have to call my bank to have it stopped. I do that and pay $30 fee for misinformation I was given from FCCU.

Whatever, I move on. Again, two days after my due date for July, the auto pay still hasn't processed. I call again, they don't have the ability to see if I have auto pay set up but they tell me its not set up because the payment hasn't processed and to call back after 8am to set it up again. Like are you freaking kidding me?? I AM ALREADY LATE TWICE BECAUSE OF THIS BANK. The worst ever.

Logan Mott. VP at FCCU Tomball. Solid professionalism with sunny personality. Helped me navigate an awkward unpleasant situation.

First Community Credit Union is no longer a trusted financial institution. There is no security there. When the hackers come to steal your funds, First Community Credit Union will assist them. Not protect you. Surely failed to secure my account TWICE!

Customer service is the worst I've ever see DO NOT BANK WITH THEM. Five calls with no ability to talk with anyone directly, no return call, they could careless.
In addition the website is not very user friendly.

Currently reporting unavailability overdue statements for viewing online because of system "upgrade" (????) in March. Horrible wait times an hour or longer on hold. No IT assistance after poor website design/reconfiguration that is a fail and no longer being compatible with my iPhone OS for online app. Had to go to branch last week with rep to access online at all. Not even accepting password. This is a realignment of marketing priorities recently that fails entirely as a model for customer service. Fire the outside promotions agency responsible. And inhouse IT administrator. They are vastly unqualified. AI can do their jobs better.

Horrible costumer service at the ATM teller. Female teller with black and white hair (looks like Elvira) continuously rude and disconnects for no reason or warning. Date:1/7/2026
ATM 12202
Address
2811 W Grand Parkway N ste 110
Time
14:28:58
Hopefully the bank can provide her with more training to better serve the customers.

i have been a credit union member since I was 16. I even worked there in college! I recently have experienced financial challenges like never before. After some initial challenges with the mailing of a debit card overseas and understanding of repeat transactions being charged, the credit union and Alex and Devon and Linda went above and beyond giving me grace in fees far beyond what I expected completely restoring my faith in the Members First credo.

I can’t get past the call center. They will not help me get them paid. I have called numerous times with my insurance on the line to get letter of guarantee. Shannon just keeps hanging up on me. Allstate has reached out to them with no luck. You’re either 50th in line then to wait to be hung up on. There is not direct number to file a complaint. I have been trying to get them paid since August 24th. I can’t believe the way I have been treated. No help

First Community Credit Union in the Manchester, MO Walmart Center has the worst customer service! When I opened the account they were not friendly at all, nor did they offer any information about the services available. Then at the end of the month, they would not accept $4.17 in change, mostly quarters, so I could end the month at a solid round figure. They were very militant saying the change must be rolled. How can I roll a measly $4.17? If they can't even offer the minimal customer service, what am I to expect when I need more significant banking needs? Very dissapointed!