Terrible customer service, they do not even read your messages and only reply with generic and standard answers. The delivery service is terrible. I have been waiting for them the day they were suppos... See more
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Excellent product choice on the website. The clear detailed description and images made decisions easier. I used web-chat to help identify how many anchors to purchase - again this was a smooth proces... See more
Company replied
Received the package without being contacted before delivery, as proclaimed. It all worked out though, even if they didn’t bring the slide first time around. Instructions could have been more detailed... See more
Company replied
How do you buy a climbing frame without stress? Go to Fatmoose website and view their fantastic range of climbing fun. Family decision (eventually) opted for slide ,climbing and swing combination. Loa... See more
Company replied
Company details
Information provided by various external sources
Leder du efter et flot legetårn? FATMOOSE Shop – overkommeligt, sikkert og fragtfrit!
Contact info
Franz-Savels-Straße 69, 52538, Gangelt, Germany
- +44 (0)330 8080 184
- info@fatmoose.dk
- fatmoose.dk
3.7
Average
193 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
Terrible customer service, they do not even read your messages and only reply with generic and standard answers. The delivery service is terrible. I have been waiting for them the day they were supposed to bring the park and they didn't even call me to tell me they were not going to come that day
July 6, 2026
Unprompted review
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All in all, satisfied
It was easy to order, a bit long delivery and some parts were missing, so another shipment was needed, but support helped us out.
We are happy with our purchase.
October 10, 2025
Unprompted review
Disappointing Delivery Failure for Child’s Birthday Gift
I ordered a playground from Fatmoose as a birthday gift for my son, with the order placed on September 6, 2025. The website indicated an expected delivery window of September 16–20, 2025. To ensure timely installation, I arranged for a local company to assemble the playground on September 20, as I was unable to do it myself.
As of today, September 24, 2025, the playground has not been delivered, despite the promised timeframe. My son’s fourth birthday is on September 27, and the absence of his anticipated gift risks causing significant emotional distress, potentially leading him to believe his parents have misled him about his birthday present.
The lack of communication and failure to meet delivery expectations have caused considerable inconvenience and frustration.
Given the impact on a young child and the disruption caused by Fatmoose’s failure to honor its delivery terms, I strongly demand substantial compensation for this unacceptable lapse in service. I urge Fatmoose to prioritize customer satisfaction, provide immediate updates, and take swift action to resolve this matter.
September 24, 2025
Unprompted review
Watch out! You’re just buying a pile of wood!
STRANGE: my review has been answered here but removed from the Fatmoose website???
Thank you for your answer but you only replied on delivery delay. What about my other comments?
Watch out! Great marketing and smooth online buying experience BUT you all you get is a pile of wood!
( and It doesn’t say so on the website when you buy!).
=> only for handymen|
In my case delivery was 2 weeks late and no updates from Fatmoose, I had to get hold of shipping company directly to find out about delivery status.
You’d better be prepared to work hard, assembly is not that difficult but took 3 full days for the Fun Factory XXL I bought. There is absolutely NO preassembly whatsoever, assembly instructions are poor, and could do with a lot of improvement. Given how much Fatmoose seem to spend on marketing they should rather put some money into improving assembly instructions!
The finished product looks good, kids are enjoying it.
I am not convinced by the quality of the wood, it didn’t look dry enough on assembly, and the main support elements are undersized. Time will tell…
August 13, 2024
Unprompted review
Reply from FATMOOSE
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
mange mullighed for familie projekt
April 26, 2023
Unprompted review
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All good, but delivery time was a bit long...
Delivery time was a bit long but else was all as expected.
June 23, 2022
Unprompted review
Reply from FATMOOSE
Dear customer, we appreciate your review. Our sincere apologies for the long delivery time. However, we are pleased that this did not affect your expectations of the product. We wish your family lots of fun with this purchase. Your FATMOOSE Team
Very nice product
Some issues with deliveries but the product was very good. Easy to assemble and very nice for the kids to play with.
November 15, 2021
Unprompted review
Reply from FATMOOSE
Dear customer, thank you for your feedback. We apologize for the issues regarding the delivery. We are happy that despite this you are satisfied about the product and we wish your kids lots of fun with it. Your FATMOOSE Team
Received the package without being…
Received the package without being contacted before delivery, as proclaimed. It all worked out though, even if they didn’t bring the slide first time around. Instructions could have been more detailed but the construction feels solid 💪🏼
November 11, 2021
Unprompted review
Reply from FATMOOSE
Dear customer, thank you for your feedback. Our sincere apologies for the issues regarding the delivery. We are pleased that everything worked out in the end. We have forwarded your comment about the instructions to the responsible department. Your FATMOOSE Team
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Kids love it easy to built
November 11, 2021
Unprompted review
Reply from FATMOOSE
Dear customer, thank you for your feedback and your purchase from us. We wish your kids lots of fun games and adventures with the product. Your FATMOOSE Team
Great product and delivery was without…
Great product and delivery was without problems.. Easy to build…
November 11, 2021
Unprompted review
Reply from FATMOOSE
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products. We wish your family lots of fun with this purchase. Your FATMOOSE Team
Great service and good quality
November 11, 2021
Unprompted review
Great playground for toddlers and younger children
Great playground even though we had to adjust it a bit as some of the logs were way longer than needed.
But all in all a fantastic product that has brought many hours of joy to our child and still does
November 11, 2021
Unprompted review
Reply from FATMOOSE
Dear customer, thank you for your review. We are sorry that some pieces deviated from the original size. However we are happy that despite this error you are satisfied about the product and we wish your child lots of fun with the playground. Your FATMOOSE Team
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Excellent quality
Excellent quality, My daughter really enjoys the new playground she Got.
November 11, 2021
Unprompted review
Reply from FATMOOSE
Dear customer, thank you for your feedback and your purchase from us. We wish your daughter many more fun games and adventures with her new playground set. Your FATMOOSE Team
Playground tower
The playground was easy to assemble and my son loves it already at 10 months 🤗
I would recommend it to other families with young children:)
November 11, 2021
Unprompted review
Reply from FATMOOSE
Dear customer, thank you for your feedback. We are happy to read that your son loves his playground already at this young age. We wish him many more years of playful learning and discovery on and around his new playground equipment. Your FATMOOSE Team
Fantastic purchase- awaiting delivery
Excellent product choice on the website. The clear detailed description and images made decisions easier. I used web-chat to help identify how many anchors to purchase - again this was a smooth process and answers were swiftly received. Overall a very positive buying experience. Ordered 17 Jun so will update review once delivered. Many thanks FatMoose!
June 17, 2021
Unprompted review
Reply from FATMOOSE
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products and our service. We wish your family lots of fun with the chosen product. Your FATMOOSE Team
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So far my experience has been very…
So far my experience has been very good. I purchased online but had an issue with my bank holding the order however I was contacted by fatmoose to remind me and inform me of how to continue.
June 16, 2021
Unprompted review
Reply from FATMOOSE
Dear customer, thank you for your feedback. We are sorry that their occured a problem with the bank. We are pleased that we were able to inform you and that everything worked out well in the end. We wish your family lots of fun with the product. Your FATMOOSE Team
Good price in sale looks website easy…
Good price in sale looks website easy to use.
June 16, 2021
Unprompted review
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