The entrees have all had great quality ingredients and were delicious. The accompanying vegetables need improvement. Small portions that overcooked in the short time (2 minutes) the meal is in the mic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company, overall, is consistent in quality, delivery, and in support when needed. In particular, I like the freebies that are sometimes provided, unfortunately I have significant difficulty is se... See more
Company replied
We had the Cajun Salmon and Shrimp last night. Having to use the microwave overcooked both. I would appreciate if there was another way to reheat the food. Maybe an air fryer? I don’t like using the m... See more
Company replied
With yesterday’s delivery 10/26/26, one meal came with a use by date of 10/28/26. That is just not acceptable! In addition I noticed the “free” breakfast had water particles on the outside making m... See more
Company replied
Company details
Contact info
1853 Suncast Ln, 60510, Batavia, United States
- 888-573-5727
- help@factor75.com
- factor75.com
3.5
Average
100K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A salty meal plan.
The cost is reasonable, the meals are easy to prepare, and there is a good variety of tasty choices.
Specific diet types are marginally available; GLP-1 friendly, high protein, low carb, etc.
My largest complaint is that even the "low sodium" options are unreasonably high in sodium. Its almost impossible for someone on a restricted sodium diet to be able to negotiate this plan.
A good.chef should be able to make a tasty meal without overusing salt.
August 15, 2026
The ease of use is ok… the websight…
The ease of use is ok… the websight takes some getting used too. Meal taste is ok…. Alot of meals taste very much alike. wish i understood why they say free break fast. One free breakfast is more like it. Expensive, but i can cancel at any time.
October 21, 2026
The meals are good but expensive and small Too much Chicken
The meals are good but seem like very small portions. The delivery process is good. The selection cutoff is on Wed for next Monday delivery which is a pretty short window to make changes. They push a lot of chicken. I dont like chicken so if I forget to make changes by wed I get 8 chicken meals. Did I mention that I dont like chicken. They are expensive for what you get but for me the convenience is worth it.
October 22, 2026
Main dishes are good
Main dishes are good but many of the vegetable sides tend to be marginal to bad
October 22, 2026
The meals that was delivered is not what I ordered or eat
The meals that was delivered is not what I ordered. In my profile I stated no pork and received pork. I also don’t eat spicy food and one dish is spicy.
October 21, 2026
May use AI-assist with repliesRead more
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I tried the Fold 7 and wasnt a fan of…
I tried the Fold 7 and wasnt a fan of the weight and how top heavy it was. I got the Fold 8 and I really enjoyed it.... Except the price 😄. I multi task a lot and having the wider screen when I need it is super helpful. What weight and how it fits in my hand is perfect. It feels best without a case but I drop my phone too much to do that
October 22, 2026
Reply from Factor_
Hi Evan,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
Warm regards,
The Factor Team
Reply from Factor_
Hi Heather,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and understand that we didn’t meet your expectations. Your feedback is important to us, as it helps us identify areas where we can improve and provide a better experience for our customers.
Please know that we will share your comments with our teams and partners so they can be considered as we work toward making meaningful improvements. In the meantime, a member of our team will reach out to you via email to discuss your concerns further and explore how we can help resolve this matter.
Thank you for being such an important part of the Factor community. We appreciate the opportunity to make things right.
Warm regards,
The Factor Team
Overall quality is pretty good
Overall quality is pretty good. I had one tonight i would just rate as fair, pasta was hard but overall my other meals were tasty and quite good. I find that the green beans are repeated a little too much for my liking and wouldn’t mind seeing more broccoli. They have really made my day a lot easier.
November 4, 2026
Reply from Factor_
Hi Theresa,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
Warm regards,
The Factor Team
Inconsistencies
I've been receiving Factor meals now for most of 2026. Overall it has been good. I was surprised by the quality - higher than expected. Lately, however, I've noticed a shift - the package is not up to the same standard as it was when I was first receiving. Some items come and the containers are cracked; or sticking together. Sometimes I recieve items I didn't order (not the give aways; the meals). Some of the meals are not consistent - I was pleasantly surprised by the filet mignon and lately it comes and is over cooked, dry and taste is not the same. I haven't changed how I'm heating the food either. I've suspended some of my deliveries due to my travels. But overall I'm re-evaluating.
May 14, 2026
Reply from Factor_
Hi Lhorwitch,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and understand that we didn’t meet your expectations. Your feedback is important to us, as it helps us identify areas where we can improve and provide a better experience for our customers.
Please know that we will share your comments with our teams and partners so they can be considered as we work toward making meaningful improvements. In the meantime, a member of our team will reach out to you via email to discuss your concerns further and explore how we can help resolve this matter.
Thank you for being such an important part of the Factor community. We appreciate the opportunity to make things right.
Warm regards,
The Factor Team
These meals are crap
These meals are crap. I wouldn't feed them to my pigs. I can't believe that I paid for this stuff. I had to throw several of them out.
November 3, 2026
Unprompted review
Reply from Factor_
Hi David,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet your expectations. We truly value feedback like yours, as it helps us identify areas where we can improve and provide a better experience for our customers.
We would appreciate the opportunity to look into this matter and work toward a resolution. We’ve requested some additional information so we can locate your account and review the details of your experience.
Once we receive the requested information, a member of our team will reach out to you via email to discuss the matter further. In the meantime, please know that we’ll share your feedback with the relevant teams and partners to help us identify opportunities for improvement.
Thank you for giving us the opportunity to address your concerns and for being an important part of Factor.
Kind regards,
The Factor Team
They did it again
They did it again! Another week, another delivery delay with melted ice bags. Delivery service continues to suck.
November 4, 2026
Unprompted review
Reply from Factor_
Hi Tom,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet your expectations. We truly value feedback like yours, as it helps us identify areas where we can improve and provide a better experience for our customers.
We would appreciate the opportunity to look into this matter and work toward a resolution.
We’ve requested some additional information so we can locate your account and review the details of your experience.
Once we receive the requested information, a member of our team will reach out to you via email to discuss the matter further. In the meantime, please know that we’ll share your feedback with the relevant teams and partners to help us identify opportunities for improvement.
Thank you for giving us the opportunity to address your concerns and for being an important part of Factor.
Kind regards,
The Factor Team
I'm very new to this but so far all the…
I'm very new to this but so far all the meals are tasty,
October 15, 2026
Reply from Factor_
Hi Susan,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
I've loved the selections made by…
I've loved the selections made by Factor! Added more vegetables to my menu. Thank you for that!
October 22, 2026
Reply from Factor_
Hi Carol,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
Warm regards,
The Factor Team
I really wish there were more options…
I really wish there were more options instead of chicken...
October 22, 2026
Reply from Factor_
Hi Sheila,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Factor
Warm regards,
The Factor Team
I felt the advertisement was miss leading
I felt the advertisement was miss leading. I understood the meals would cost about 7-8 $ each. First bill was 80+ for 7 meals…. The third day I was billed another 92+$ for the next order! I’ve only experienced eating 2 meals from the first order. I feel the ordering system is not technically friendly and somewhat confusing. The meals are sufficient but small. The two I had were good but not outstanding. The photos seem very misleading . I was given a coupon to give away for a free box to someone and I will not use it.
I was VERY disappointed with their process and their help line person. When I called (888-573/5727) I felt unimportant….and as tho he didn’t really care….
November 4, 2026
Unprompted review
Reply from Factor_
Hi Sue,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet your expectations. We truly value feedback like yours, as it helps us identify areas where we can improve and provide a better experience for our customers.
We would appreciate the opportunity to look into this matter and work toward a resolution. We’ve requested some additional information so we can locate your account and review the details of your experience.
Once we receive the requested information, a member of our team will reach out to you via email to discuss the matter further. In the meantime, please know that we’ll share your feedback with the relevant teams and partners to help us identify opportunities for improvement.
Thank you for giving us the opportunity to address your concerns and for being an important part of Factor.
Kind regards,
The Factor Team
Reply from Factor_
Hi Susanne,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
Warm regards,
The Factor Team
I like the food very much but I will…
I like the food very much but I will like to not have to order every two weeks, To do it on a on need bases since we have to eat outside the house often.
October 15, 2026
Reply from Factor_
Hi Hilda,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and understand that we didn’t meet your expectations. Your feedback is important to us, as it helps us identify areas where we can improve and provide a better experience for our customers.
Please know that we will share your comments with our teams and partners so they can be considered as we work toward making meaningful improvements. In the meantime, a member of our team will reach out to you via email to discuss your concerns further and explore how we can help resolve this matter.
Thank you for being such an important part of the Factor community. We appreciate the opportunity to make things right.
Warm regards,
The Factor Team
There are several meals I have rated a…
There are several meals I have rated a 5. I'm disappointed not to see them on the menu more.
I'm tired of trying new meals, paying for them & not liking them.
Please offer more of the meals I've rated a 5.
And I've never seen browned butter chicken with portobello mushrooms. But the 2 people I referred have gotten it.
Thank you for your attention to this matter.
August 14, 2026
Reply from Factor_
Hi Wendy,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Warm regards,
The Factor Team
Great "fresh" meals with quality…
Great "fresh" meals with quality ingredients. Delivered with perfect packaging knowing meals stay cold. Portion size big enough to feel full.
October 22, 2026
Reply from Factor_
Hi Kimberly,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
Reply from Factor_
Hi Brittney,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Factor Team
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