When it's late at night, your plane leaves early in the morning and you realise there is one important thing you have forgotten, insurance.. Don't panic, ERV to the rescue! The site is supereasy and w... See more
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See what reviewers are saying
Easy to applye but no info about insurance not been ralized as plan. In some cases its nessecary to prove the individual are secured and have an insurance, to start cirtyn applying, but the it shows u... See more
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I have an upcoming complex itinerary, cruise in the Red Sea with pre- and -post- cruise land program in Egypt. Had several questions, got prompt and professional reply. I already had positive (claim... See more
Company replied
I made a claim for a flight ticket + 1 night hotel room that I had pay for due to Air India messing up and getting me to Bangkok a day later then supposed. I made this claim at ERV for the new flight... See more
Company details
Written by the company
ERGO Försäkring erbjuder reseförsäkringar och hälsoförsäkringar för såväl privatpersoner som företag – med fokus på trygghet i varje steg. Tack vare över 100 års erfarenhet inom reseförsäkringar via Europeiska ERV, och spetskompetens inom hälsoförsäkringar via DKV Hälsa, så är ERGO Försäkring en pålitlig partner. ERGO Försäkring tillhör den internationella försäkringsgruppen ERGO Group AG.
Europeiska ERV
Få hjälp 24/7
Europeiska ERV är en av Sveriges största försäkringsgivare för privat- och tjänsteresor, utlandsplacerad personal samt bank- och kreditkort. Vi har över 100 års erfarenhet av att skapa trygghet och säkerhet på resan och vår larmcentral har öppet dygnet runt, beredd att hjälpa dig, oavsett var i världen du befinner dig. Vi är en del av ERGO Group, en av Europas största försäkringsgrupper. Det betyder att du alltid har ett av världens största nätverk i bagaget när du är försäkrad hos oss.
Contact info
Hantverkargatan 11b, 11221, Stockholm, Sweden
- 0770-456 900
- info@erv.se
- erv.se
4.0
Great
867 reviews
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Reply from Europeiska ERV
Hi Mukesh,
Thank you for your kind feedback!
We're happy to hear that you had a positive experience with our customer support. We appreciate your recommendation and look forward to assisting you again in the future.
Kind regards
Eleonor, Customer Service
Perfekt service
May 16, 2026
Reply from Europeiska ERV
Hej Viviane,
Tack för din positiva feedback, och de fina fem stjärnor *****.
Och tack för de fina ord.
Vänliga hälsningar
Eleonor, kundservice
Reply from Europeiska ERV
Hi Mats,
Thank you for taking the time to review us. And for sharing your experience with us.
Best regards
Eleonor, Customer Service
Reply from Europeiska ERV
Dear Ziming Wu,
We apologize that you have had a bad experience with us. For privacy reasons, I am unfortunately unable to go into details about your specific case here. I would like to kindly inform you: if you are not satisfied with our claims handling, you are welcome to send a written complaint to: kundambassaden@erv.se.
Best regards
Eleonor, Customer Service
I have an upcoming complex itinerary
I have an upcoming complex itinerary, cruise in the Red Sea with pre- and -post- cruise land program in Egypt. Had several questions, got prompt and professional reply. I already had positive (claims) experience going back 10 years ago on trips to the USA.
February 23, 2026
Reply from Europeiska ERV
Dear Jim,
Thank you very much for your feedback, and that you share your experience with us from earlier.
Best regards,
Eleonor, Customer Service
Very user friendly site
Very user friendly site. Easy to proceed and in addition very good price!
February 23, 2026
Reply from Europeiska ERV
Dear Lasse,
Thank you for your feedback, and the fine five stars *****.
I wish you a nice day!
Best regards,
Eleonor, customer service
Reply from Europeiska ERV
Dear Jemal,
Thank you for your review and the 5-star *****.
I wish you a nice day!
Best regards
Eleonor, Customer Service
not anymore!
Happy customer at EVR since 2017, but not anymore!
They claim (after reading bad medical notes from a doctor) that I shouldn't not have gone on a business trip since I had experienced knee pain on and off for 3 weeks. The trip started on Monads, I was able to walk and travel without issues to Stockholm.
Tuesday morning at Arlanda my knee locked completely and I had to go to the ICU, being wheeled out from the airport in a wheelchair.
taxi fares are denied and new train ticket home (domestically) is rejected.
Add poor communication, tools to submit expense report that don't work properly (I spent 2 hours to submit 6 taxi receipts, due to crappy errors in the portal), and no interest whatsoever in ringing me up to discuss what kind of proof they would be interested in, just the same statement over and over again, doctors note state that I have said I had knee pain on and off for 3 weeks, hence the condition was already existing...
ICU checked that nothing was broken, MRI a few days later back in Goteborg concluded bakers cyst/inflammation-but ERV isn't even interesting to understand what happened.
Bye Bye ERGO! Sorry that you got sold ERV!
October 7, 2025
Unprompted review
Reply from Europeiska ERV
Hi Sus,
Thank you for taking the time to share your experience.
We are sorry that you feel dissatisfied with our service and the handling of your case.
We want to clarify that we always strive to offer our customers the best possible service.
Regarding the terms of the insurance, these are clearly specified and are provided at the time of purchase of the insurance.
Our decisions are based on the terms applicable to the specific insurance and the circumstances that arise in each individual case.
We understand that it can be frustrating when compensation cannot be granted, but as an insurance company, we are obliged to follow the terms.
Unfortunately, we cannot go into details about your specific case here for privacy reasons, but we can assure you that we have handled the matter in accordance with the terms and condition and guidelines that apply.
If you have any further comments or questions, we kindly ask You again to contact our Customer Embassy: kundambassaden@erv.se
Best regards, Eleonor - Customer Service
Where is my insurance?
Where is my insurance?
Edit: It now arrived aftee you sent it again.
September 19, 2025
Reply from Europeiska ERV
Hi Michael,
We apologize if you have not received your insurance by email. Please check your spam folder.
I have sent your insurance to you again by email.
Kind regards,
Eleonor
Customerservice
I paid the insurance and did not…
I paid the insurance and did not receive any confirmation via email or the insurance number. Now I'm trying to find out the number to ask for the certificate with no success. I rang the customer service and it says the office is closed.
August 29, 2025
Reply from Europeiska ERV
Hi Lina,
Thank you for your feedback. We apologize if you have not received a confirmation, and I have forwarded it to our IT department.
I can see your insurance number from your review, and that you have been in contact with our customer service, who has sent both the insurance letter and certificate to you. If you have any questions, you are welcome to contact us at info@erv.se.
Best regards,
Eleonor
Customer Service
My experience with the process was rather mixed.
My experience with the process was rather mixed. On one hand, the initial communication and guidance were excellent — very prompt, kind, and informative. I felt well supported, and the application process itself was clear and logical, which I really appreciated.
However, after submitting the application, there was a long period of silence for about 25 days.
Only after I reached out by email did I receive an immediate confirmation that my reimbursement would be processed.
This left me wondering whether my case had been overlooked and what might have happened if I hadn’t followed up.
I believe the service could be slightly improved by ensuring more regular updates throughout the process, which would make applicants feel more informed and supported.
August 26, 2025
Unprompted review
Reply from Europeiska ERV
Hi Yuliya,
Thank you for taking the time to review us.
And thank you for your feedback.
Best regards
Eleonor, Customer Service
Reasonable service
Reasonable service. Could be improved with better communication or quicker responses.
March 21, 2025
Unprompted review
Reply from Europeiska ERV
He Pomeroy,
Thank you for your feedback.
I wish you a nice day !
Best regards,
Eleonor, Customer Service
Reply from Europeiska ERV
Hi Arvid,
Thank you for taking the time to review us.
We apologize if you have had a bad experience, and you are welcome to contact us by e-mail: info@erv.se.
Or if you are not satisfied with our claims handling, you are welcome to send a written complaint to: kundambassaden@erv.se.
Kind regards,
Eleonor
Customer Service
It would be nice to have an automated…
It would be nice to have an automated way to get the certificate on your website faster. I ordered it, but the page also didn't inform me what I should expect and when. Is it an e-mail or physical mail? When should I expect to receive it?
February 27, 2025
Reply from Europeiska ERV
Dear Daiany,
Thank you for your feddback.
I would kindly like to inform You , that we have sent an certificate to your e-mail the 28:th of February 2025.
Best regards
Eleonor, Customer Service
Easy to understand and buy insurance…
Easy to understand and buy insurance with optionals
December 23, 2024
Reply from Europeiska ERV
Hi Rajiv,
Thank you for the review and for the 5-star *****.
We are glad that you find it easy to understand our web page, and the information when you bought your insurance.
Best regards
Eleonor, Customer Service
easy to buy
easy to buy. and got the certificste immediately. most specially “affordable”. ❤️
November 4, 2024
Reply from Europeiska ERV
Hi Vely Jane,
Thank you for your review and feedback.
I wish you a nice day!
Best regards,
Eleonor, customer service
After finishing the purchase
After finishing the purchase, no e-mail confirming it with any reference of emergency number arrived. When trying to call the contact is impossible.
October 25, 2024
Reply from Europeiska ERV
Hi Roberto,
Thank you for your review.
We regret your experience in connection with the purchase of your insurance.
I would kindly like to write, that I can see that fulfillments have been sent to you twice.
First in connection with the purchase, then once more by one of my colleagues.
Best regards,
Eleonor
Customer Service
Flight cancellation insurance with no reply
I bought some flight tickets with my Klarna Card (in Sweden) and it should be covered by ERV for unexpected cancellations. My wife underwent surgery, I had to stay and assist her and opened a claim in ERV. It took almost a month and their agent (Frederik Mørch) replied saying there was some issue and I would have to open a new claim (and wait all the time once again). It feels more like they don't want to cover what the insurance should cover.
The new claim is ClaimNo 6108579 and I still haven't heard back from them.
September 13, 2024
Unprompted review
Reply from Europeiska ERV
Hi Lucas,
I apologize for the unpleasant experience you had with us.
Confirms that we have received your claim on 12 September 2024.
We work as quickly as we can and process claims according to the dates we receive them.
If you have questions regarding your case, you are welcome to contact us by phone: 0770-457 972 or via e-mail: skada@erv.se.
Best regards,
Eleonor
Customer Service
Waste of money
I booked a very expensive travel insurance for a year - started traveling full time in a camper in my home country Sweden
on my travel i needed help and they turned it down “no you need to go to your doctor ” i got help with my own doctors- and continue my travel outside Sweden- the medicine didn’t work- and insurance said no to help me again because the symptoms started in my home country! (My insurance was active from the day i started traveling)
if you are a citizen in Europe then you are better of using your blue card or find a private doctor - the caller had NO empathy or willingness to help at all
September 12, 2024
Unprompted review
Reply from Europeiska ERV
Hi Miss Me,
I apologize for the unpleasant experience you had with us.
If you have questions regarding your case, you are welcome to contact us by phone: 0770-456 900 or via e-mail: info@erv.se.
As I unfortunately do not have the opportunity to go into detail regarding your matter here.
Best regards,
Eleonor
Customer Service
The best Policy:)
August 21, 2024
Reply from Europeiska ERV
Hi Zubair,
Thank you for the 5 stars and for your review.
Best regards
Eleonor, customer service
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