EM MOTO S.r.l. Reviews 

AVOID EMMOTO – SCAMMERS. DO NOT WASTE YOUR MONEY

⚠️ MY EXPERIENCE WITH EMMOTO – NEARLY 2 MONTHS AND STILL NO CORRECT EXHAUST

Posting this timeline so other motorcycle owners can make their own judgement before ordering expensive parts internationally from EMMOTO.

Around 6th September 2026 – Problem reported

I contacted EMMOTO after discovering that my Termignoni exhaust for my Ducati Panigale V2 Bayliss had been supplied incorrectly. I effectively received two left-side silencers instead of the correct left and right combination, meaning I couldn’t properly use what I had paid for.

18 September – Replacement promised

EMMOTO acknowledged the issue and discussed arranging the correct replacement.

At this stage I thought: mistakes happen, they’ll fix it.

24–25 September – Told to return the incorrect part

EMMOTO provided return instructions. I cooperated fully and arranged the international return to Italy as requested.

28 September – Correct exhaust requested

I continued following up regarding the correct replacement. By this point they knew exactly which component was required.

5 October – Told replacement was expected

After more emails, I was advised that the correct assembly/replacement was expected.

6 October – Told shipment was expected by the end of the week

Again, I thought this was finally going to be resolved.

It wasn’t.

7 October – My returned part reached Italy

The returned component reached the Italian processing network.

Meanwhile, I’m still waiting for the correct exhaust that I originally paid for.

15–18 October – More chasing, same type of responses

I continued sending emails asking what was happening.

Instead of a resolution, I kept receiving variations of basically the same message:

“We are waiting for information.”

Another few days pass.

I email again.

Another similar response.

Nothing actually gets resolved.

21 October – Finally told the person handling my case had LEFT EMMOTO

After all the chasing, EMMOTO informed me that Alessio, the person who had been handling my case, had suddenly left the company.

They said this had caused problems because they had to take over the procedures/cases he had been managing, including mine.

I was also told that my replacement would remain ON HOLD until my returned part was physically received by them.

Remember why I am returning something in the first place:

Because EMMOTO supplied me with the wrong part.

21–29 October – More emails, more waiting

I have continued following up repeatedly.

The responses are essentially the same:

Wait.

We are waiting for information.

Be patient.

Then another week passes.

I chase again.

At this point I have sent/chased them through dozens of communications and follow-ups, and I STILL don’t have the correct exhaust I paid for.

⸻

So here is the situation after nearly TWO MONTHS:

➡️ EMMOTO took my money for an expensive Termignoni exhaust.

➡️ EMMOTO supplied the wrong/defective component.

➡️ I reported it immediately.

➡️ EMMOTO agreed that a replacement was required.

➡️ I returned their incorrect part internationally as requested.

➡️ I have repeatedly chased them for months.

➡️ I was told the employee handling my case left the company.

➡️ I keep receiving essentially the same “waiting for information” response.

➡️ And as of 29 October, I STILL DO NOT HAVE THE CORRECT PRODUCT I PAID FOR.

The original mistake doesn’t bother me nearly as much as the way it has been handled.

Anyone can accidentally send a wrong part.

But when a customer spends this much money, receives the wrong product, cooperates with the return and then has to spend nearly two months constantly chasing the seller just to get what they originally paid for, that is completely unacceptable customer service.

At this stage, after the amount of chasing I have had to do, the whole experience has left me feeling like I’ve been scammed.

I’m posting the timeline so other riders, particularly international customers considering buying expensive Termignoni parts from EMMOTO, know about my experience before deciding where to spend their money.

Nearly two months. Dozens of follow-ups. Wrong product returned. Still no correct replacement.

I certainly won’t be buying from EMMOTO again.

Great pricing, slow to ship, but once your item is shipped it was received super fast. They responded to all emails and I would happily buy from them again.

Ordered power commander 6 for 1198s 09 madel , excellent communication and delivery time. Top quality product supplied. Looking forward to using to fix fuelling issue with motorcycle.thanks again for your time and consideration.

I ordered my NOLAN X-804 Helmet from EM Moto srl. Very happy with that and with the service.1 Year later, I contacted EM Moto srl cause of a broken small plate on my helmet. As I contacted them, they just sent this little Plates to the adress I gave them, without any stupid questions. Within 4 days i recieved the Plates and I could fix my Helmet. So Happy and for sure come back to that store again.

I purchased a Nolan helmet to be shipped to USA. My entire shopping experience was tremendous. I received confirmation from an actual human, in addition to tracking information. The item arrived quicker than anticipated, and was exactly what I was seeking. I couldn’t be happier with the entire transaction.

Great service. Relatively fast delivery to NL. Wasn't to happy with the fit of the gear, so asked for return instructions. Got fast response, sent it back, and received my full payment in return swiftly. Was a bit hesitant to order so remotely but don't regret it.

Excellent service with super quick delivery and very reasonable prices. Highly recommended!

I ordered two Y133094SO01I exhaust units back in December.
It’s July now, and the exhausts still haven't arrived.
The seller has stopped replying to emails. Earlier in our correspondence, he mentioned that one unit was almost ready to ship and he was waiting on the second, yet he ignored my request to ship the first one.

I do not recommend buying from here. You’ll just waste your time and end up wondering how to get your money back.

I also placed a second order for an Akrapovič exhaust late last year, and there’s been no news on that one either.

My new Shoei Neotec 3 was delivered on June 30, 10 days from the date I had originally asked for it to be delivered to me. I placed the order on May 25 and although it was a little late it showed up in perfect condition. I will simply adjust my expectations for delivery from Italy going forward.
Communications with Riccardo were good and he always responbed to my inquiries quickly.
I recommend this company as they do jave great prices and features but give yourself more tims to receive the products.
Andre Champagne

Obviously they are very competitive and if you dont need a product right away then its well worth a short wait. I saved almost $600 AUD on my Neotec 3 helmet. I contacted them to get confirmation that my payment had landed with them and recieived an automated response at first followed a few days later with a personal response confirmiing recipt of payment and even offered me dispatch info which I hadnt requested. Once dispatched (Free International expedited delivery) It spent a couple of days in Milan awaiting a flight then took a day or 2 to get to Sydney, Australia and was with me 2 days after that. Very impressive shipping (Perhaps the best I have experienced). I even recieved a message from Italia Post telling me it was arring today!

Product is in excellent condition just as ordered.

I order parts from them on May 8 - in stock. May 12 they tell me not in stock. They send the parts (apparently) on May 13 and it is now June 23 and I've still not had the parts. Tracking info is in Italian and nothing seems to happen. Em Moto have now stopped replying to emails. So I'm 6-7 weeks in and still have no idea if my parts are even coming.

Absolutely wonderful experience with this company. The communication was top notch. They clearly explained the import process and fees so there were no surprises. My exhaust arrived early and was in perfect condition. I would highly recommend this company.

This is my first time ordering an exhaust muffler MIVV MK3 from EM MOTO. The price is good, and they’re very helpful, polite, and take good care of my request.
Great experience. Well done.
Thanks, mate.

Great quality products, really competitive prices. But if you are in the rush (especially with exhaust systems), take note that waiting time could be longer (sometimes more than 30 business days) due to manufacturers delays (depends on motorcycle model). If items are in their warehouse shipping is pretty fast. Also communication sometimes could be better from customer support center, otherwise everything is good, you get genuine products so you can trust the company.

Love my new lid. Service was prompt and all bc questions were attended to immediately. Good job. All around.

Very happy customer from Belgium.
Made the order on 22/5/2026. On the website it told me ''in stock shipping in 5-15 workdays''.
Shipped on 1/6/2026.
And arrived in very good condition on 5/6/2026
Also very good price!
I got the 72506VAN exhaust from Arrow for my 2024+ triumph tiger rally pro.

Honest personnel that despite heavy workload tends to customer needs. Can recommend 👍🏽

General summary given reflects reality. Competitive prices are advantage when purchasing items form this store. Unfortunately, negative remarks given are also true, and this store is extremely inert in updating expected delivery data on their internet site and not providing fast-enough feedback. Honesty and customer service could be main areas for improvement. Probably competitive prices are coming at the expense of not being able to give proper feedback nor to keep available stock data (delivery times) up to date. Still, item was delivered (properly packed) with delay. Stated shipping time on internet site was "shipping within 24 hours" on 13.april, while actual shipping happened on 30.april. If certain delays are acceptable, you can save couple of bucks on lower prices (not crazy savings, but still lower than competitors).

I was looking for a Sena Intercom sold out everywhere. EM Moto sold me the item at a much better price and shipping was really fast.

I recommend the shop !

Got a Shoei air gt 3 ordered last week from Italy arrived yesterday delivered to South Australia,half the price in Australia
Quick shipping no problem
Was worried but no problem
Will use again