Took over a month to receive my pkg. Other than that I'm quite satisfied. Customer Service was very considerate and understanding to my concerns!! Take kept their word. Just be patient with them. You... See more
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My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my... See more
I have never had an issue with you guys. You have been I've if the only companies that I'm even able to buy my refills. Brian had been literally amazing and super responsive. I appreciate you and your... See more
This company has terrible shipping, an not good customer service. I placed an order Dec 11th it dispatched on the Dec 12th. There was no tracking available, my order finally arrived today ( jan 12t... See more
Company replied
Company details
Information provided by various external sources
The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none. Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Contact info
80301, Boulder, United States
- hello@electrictobacconist.com
- electrictobacconist.com
2.8
Average
350 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Took over a month to receive my pkg
Took over a month to receive my pkg. Other than that I'm quite satisfied. Customer Service was very considerate and understanding to my concerns!! Take kept their word. Just be patient with them. You will receive your pkg. Also they were ready to refund my money. Glad I didn't have to get a refund. I would have been very disappointed if they charged 20 dollars for restocking fee. They didn't mention that. The same day I emailed them that morning stating i haven't received pkg. Later in the afternoon, i received it. Also request the carrier to call you when they arrive at your address. It will help. Thank electronic tobacconist.
September 3, 2026
Unprompted review
They at first were great shipping…
They at first were great shipping always get it in 3 days. This last order I place on7/8/26 hasn’t even moving at all. This horrible service
July 11, 2026
Unprompted review
Reply from Electric Tobacconist® USA
Hi Mark, thanks for taking the time to leave us a review. We're sorry to hear you haven't received your order yet. Upon checking your order, we can see it's only been 3 business days since dispatch. Please note that delivery speed can vary, and we estimate on our website that orders will arrive within 7 - 10 business days. Rest assured, your order will be with you soon. If you require further assistance, please don't hesitate to reach out to us via the Help Desk. Best Regards - ET Team
Do not purchase through this company
Do not purchase through this company. They did not deliver my package.
Pre-sale, their website doesn't make it apparent that Electric Tobacconist uses fringe carriers that you likely have never heard of. They do not partner with standard U.S. carriers like FedEx, UPS, or DHL.
Also, troubling is The Electric Tobacconist website doesn't provide the name of the carrier they have used for your package. What they give you prior to contacting them is a tracking number with no reference to whom that tracking number belongs to. You won't have a clue who they used as the carrier for your package until you contact them.
In my case, they used AmeriShip to as the carrier. I have no evidence that AmeriShip ever made any attempt to deliver my package because there was no note left on the door or in our mailbox regarding an attempted delivery.
Electric Tobacconist never provided any kind of notification either. Had I not contacted the company, I would have never been aware my shipment was returned to Electric Tobacconist.
To make matters worse, Electric Tobacconist deducts a $20 "re-stocking fee" from your refund.
I consider this a very shady practice and will no longer use this company as a result.
UPDATE June 15, 2026
I was working from my home office on the two days AmeriShip and Electric Tobacconist claim delivery attempts were made (6/4/26 and 6/5/26).
There was no knock on the door and the doorbell didn’t ring. As stated previously, there was also no written notice that a delivery attempt was made.
So, Electric Tobacconist takes the word of the “Standard Regional Carrier” against the customer arbitrarily and without proof.
They get the product you paid for returned to them and charge their customers $20 for a restocking fee.
There’s likely nothing available on their site that a $20 e-credit would cover given the shipping charges applied. And the shipping would be handled by the same sketchy “Standard Regional Carrier”.
So, ask yourself, is this a legitimate company? I say absolutely not. Take my advice and don’t purchase from this company. You’ll regret it and you’ll pay $20 for the bad experience.
Also, as of today, 6/15/26, I have not received the partial refund they mention.
June 10, 2026
Unprompted review
Reply from Electric Tobacconist® USA
Hello, thank you for taking the time to share your feedback. We're sorry to hear that you didn't receive your order and regret that your experience fell short of expectations. Due to the PACT Act, we can no longer ship via USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We clearly state on our shipping page that the only shipping option available is the Standard Regional Carrier. Without further information, we are unable to review your order details. However, our delivery partners provide a fully tracked service, and tracking is updated when the parcel is scanned. Unfortunately, if you were unavailable to sign for the order, this is beyond our control, and the order would have been returned to us. In such cases, we offer two options: a full e-wallet credit or a refund, minus a $20 restocking fee, which is credited to your e-wallet. As requested, your order was refunded, and the restocking fee was credited to your e-wallet to use on your next order. We thank you for your understanding. Best Regards - ET Team
Would recommend not to shop here
Would recommend not to buy from this company. Deceptive, and shipping outright lies.
May 15, 2026
Unprompted review
Reply from Electric Tobacconist® USA
Hello, thanks for taking the time to leave us a review. We're sorry to hear you appeared to have an issue with the shipping. I can confirm that our delivery partner's tracking is reliable and is updated upon scanning. Please note that in some cases, delivery can take up to 10 business days. Please respond to our Trustpilot Information Request so we can look into this further. Best Regards - ET Team
Got exactly what I wanted.
Got exactly what I wanted and received timely and responsive feedback to a note I sent them regarding shipping. I recommend this company.
January 4, 2026
Unprompted review
Quick replies and great help
Quick replies and great help! My problem could not have been fixed any better or faster! Great company to work and deal with! Thanks again for all the help!
December 16, 2025
Unprompted review
VERY HELPFUL
Thank you for getting back to me and handling the issue I had which was taken care of by your team
December 12, 2025
Unprompted review
Explaining & quick response
Explaining & quick response
Thank you
November 25, 2025
Unprompted review
In my opinion it took too long to…
In my opinion it took too long to resolve this. I ordered 10/22 and today 11/11 I received my order. I received in the beginning a lot of generic emails which didn’t help me solve my problem. Do you have a phone number people can call and talk to a person?
November 3, 2025
Unprompted review
Reply from Electric Tobacconist® USA
Hi Kathy, thanks for taking the time to leave us a review. We're sorry to hear your order arrived later than expected. In most cases, our orders arrive within 10 business days; however, in some cases, delays can occur. Please note that to comply with the federal PACT Act, we partner with a specialized delivery network. This ensures all shipments meet legal requirements, such as an adult signature upon delivery. As a result, shipping schedules are organized by state, with orders dispatched on specific days. However, we're pleased to hear you received your order safely. We do not have a phone number, but all customer enquiries are handled via the Help Desk on our website. If you have any further questions, please don't hesitate to reach out. Best Regards - ET Team
This company is awful
This company is awful. They are based in England so I just found out but call themselves US. Their delivery is upwards of 35 days just shy of 40 day guarantee. The employees say same thing over ans over. DO NOT ORDER FROM HERE
September 4, 2025
Unprompted review
Reply from Electric Tobacconist® USA
Hi Shelly, thanks for taking the time to leave us a review. To clarify, we have a sister site that is based in the UK, as well as our site in the US. All US orders are shipped from our warehouse in Missouri. While most orders arrive within 10 business days, on some occasions, it may take a little longer. I can see your order was successfully delivered after 15 business days. We sincerely apologize for the delay and appreciate your patience and understanding. Best Regards - ET Team
Very Long Wait For Delivery Yet To Be Received
I ordered Logic Vapes from this company in the amount of $285.00 on October 7, 2025. It is now October 17, 2025, and the tracking app indicates “out for delivery” for 10 days now. The company is based in Boulder, Colorado. I am based in Connecticut. So, this shouldn’t be a complicated delivery. I expressed my concern on their website and their response was I have to wait for up to 40 days before any refund may be offered. This is an unsatisfactory response. I am now in grave doubt the product will ever be received let alone ever receiving a refund.
October 17, 2025
Unprompted review
Reply from Electric Tobacconist® USA
Hi David, thank you for taking the time to leave us a review. We’re sorry to hear that you haven’t received your order yet. After checking your tracking, we can confirm it has been 7 business days since dispatch, and your order is currently in transit. While most orders arrive within 10 business days, on some occasions, it may take a little longer. Please rest assured, your order will be with you soon. For added peace of mind, we also provide 40-day package protection for any orders not received within that timeframe. If you need any further assistance, don’t hesitate to contact us via our Help Desk. Best Regards - ET Team
You did great service again!!
You did great service again!!! Very nice delivery driver!! Thank 😊!!!
October 9, 2025
Unprompted review
Kind responding. But slow process
Kind responding.
But late resolving issue until I urged again.
September 18, 2025
Unprompted review
Reply from Electric Tobacconist® USA
Hi Gil, thanks for taking the time to leave your feedback. We apologize that your issue took longer to resolve than expected. Upon reviewing your ticket, we can see that we were awaiting a response from our delivery partner for an update on your order. In some cases, it can take time for them to investigate. However, we're pleased to see you received your order safely. Kind Regards - ET Team
They are great my order arrived within…
They are great my order arrived within the time frame. I signed and that was it we'll use them again!!!👍😊
September 15, 2025
Unprompted review
Great customer service
Always get a rather quick response and easy to communicate with an easy to work with and rectifying issues of non-working items
August 6, 2025
Unprompted review
You will never get your purchase
My husband made a purchase on July 14, 2025. It is now July 31, 2025. He still has not got his order. Multiple messages were left on there website because they don't provide a phone number to talk to someone. NOONE had got back with him. BEWARE!!!!! This company is a scam. We have asked for a refund but Noone has replied back.
July 14, 2025
Unprompted review
Reply from Electric Tobacconist® USA
Hi Lori, thank you for taking the time to leave us a review. We're sorry to hear your order hasn't arrived. After searching our system, we weren't able to locate any orders or accounts under your name. Kindly respond to the Trustpilot Information Request so we can look into this further. Please note that all Help Desk enquiries are responded to within 48 hours during office hours, so we recommend checking your Spam or Junk folder for a reply. Alternatively, the order may have been placed with another retailer. If so, we advise reaching out to them directly. Best Regards - ET Team
Horrible horrible horrible… did I say…
Horrible horrible horrible… did I say horrible. Do not order anything from this company and expect to receive it. The shipping company they use GLS (read their reviews) is horrible. They just drive around and post stickers on your door that they attempted delivery if you call them they will tell you a delivery window and then never show up and then say you can pick it up at their warehouse. These two companies ( ET and GLS) are a waste of your time and money. Go to a tobacco/vape store instead.
July 16, 2025
Unprompted review
Reply from Electric Tobacconist® USA
Hi Lance, thank you for taking the time to share your feedback. We’re sorry to hear that our delivery partner didn’t meet your expectations. Please note that an adult signature is required to complete the delivery process. If no one is available, the courier will attempt to re-deliver. In this case, we can see that three delivery attempts were made before the parcel was returned to us. Now that the order has been returned, we’ve offered you the choice of a store credit or a refund. Please let us know your preference via our email at your earliest convenience so we can process this for you. We appreciate your understanding. Best Regards - ET Team
Takes forever, never arrives, and they steal your money
Horrible shipping... takes forever, no notifications, needs a signature, no attempt delivery note left, customer service is horrible and unhelpful. Ordered over a month ago, never had a delivery attempt note left, my product I never received was returned back to the company and they want to keep $20 for a restocking fee. Customer service states it is in their fine details in a very demeaning manner. Do NOT recommend, unless you are okay with never receiving your product and giving them money.
June 15, 2025
Unprompted review
Reply from Electric Tobacconist® USA
Hi Jen, thank you for taking the time to share your feedback. We're sorry to hear that you didn't receive your order and regret that your experience fell short of expectations. Our delivery partner attempted to deliver your package twice; however, as the items are age-restricted, an adult must be present to sign for the delivery. As no one was available to sign, the parcel was returned to us. I've reviewed your correspondence with our team, and I can see they followed the correct procedures, providing the relevant information. In such cases, we offer either a full e-wallet credit or a refund minus a $20 restocking fee, which is credited to your e-wallet. As requested, the refund was processed, and the restocking fee has been credited to your e-wallet for future use. We appreciate your understanding. Best Regards - ET Team
I placed a order on 4-15-25
I placed a order on 4-15-25. Today is 6-3-25. They did try to delivered it on yesterday 6-2-25. Would been nice if they give a heads up since they don't give tracking. Reach out to delivery service but no luck. BBB need to shut down this cracker jack operation . DO NOT ORDER FROM ELECTRIC TOBACCONIST . You been warned.
June 3, 2025
Unprompted review
Reply from Electric Tobacconist® USA
Hello, thank you for taking the time to leave us a review. We’re sorry to hear that you missed the first delivery attempt of your order. I can see our team looked into this for you and contacted our delivery partner. We're pleased to see your order was successfully delivered on June 4th. We appreciate your patience and understanding. If you have any further questions, please don’t hesitate to reach out. Best Regards - ET Team
Horrible shipping process
Horrible shipping process. Tracking information does not update. Order placed 4/8 still “with carrier” 10 days later
April 17, 2025
Unprompted review
Reply from Electric Tobacconist® USA
Hi Maryann, thank you for your review. We're sorry to hear you experienced issues with your delivery. Upon reviewing your ticket, we can see you contacted our support team and that the matter has now been resolved. Your order was successfully delivered within the estimated 10 business days. We truly appreciate your patience and understanding. If there's anything else we can assist you with, please reach out to us. Best Regards - ET Team
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