Express Oil Change & Tire Engineers Reviews 

40,391
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,476 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly friendly and knowledgeable staff for providing exceptionally quick, helpful, and professional service during their routine visits. Many people truly appreciate the thorough explanations, comfortable waiting areas, and the extra personal attention given to their vehicles to ensure absolute safety. However, some people mentioned unexpected high costs, unexpected fees, and surprise charges added to their final bills for additional services. A small group of reviewers also noted occasional communication issues, lengthy waiting times, and rather frustrating delays experienced while getting routine vehicle maintenance completed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are extremely... See more

Service

Reviewers highlight positive aspects of service, consistently noting that staff members are polite,... See more

Location

Customers had positive experiences with location, highlighting helpful and professional staff across various... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are very helpful,... See more

Price

People report ambiguous experiences with price, as opinions are heavily divided. While some reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely friendly and Professional. Jose kept me update with calls throughout the day. Explained everything. Got my tires, a new battery and an oil-change. Hot day and they had cold water available... See more

Rated 5 out of 5 stars

We recently had our vehicle towed to Express Oil in McDonough, GA and cannot say enough about the service, staff, knowledge, communication, care and professionalism that was afforded us! Bruce and Zac... See more

Rated 5 out of 5 stars

I’m from South Florida and realized I was a bit overdue for my oil change so I stopped in to Express in Bainbridge GA yesterday. I was immediately greeted upon pulling into the driveway. There... See more

Rated 5 out of 5 stars

The tech accidentally broke the hood latch on my Jeep Wrangler. The manager come and let me know he would make good on it and boy did he. The new part could not be there until the next day. He came to... See more


Company details

  1. Oil Change Service
  2. Auto Air Conditioning Service
  3. Auto Repair Shop
  4. Brake Shop
  5. Car Inspection Station
  6. Tire Shop

Written by the company

Express Oil Change & Tire Engineers provides fast, convenient automotive care at more than 400 locations. Known for our 10-minute drive-in oil change, we also offer tires, brakes, wheel alignments, preventive maintenance and a wide range of automotive repair services. Our goal is to make car care straightforward, with quality service, clear recommendations and no appointment needed for oil changes. Find an Express Oil Change & Tire Engineers location near you today.

A True One-Stop Auto Shop

Written by the company

🤝Integrity, ⭐️Quality, 😊Friendliness
At each of our 300+ locations nationwide (and growing!), and since our first store opened in 1979 in Birmingham, AL, one thing has never changed – our promise and commitment to our customer – to provide the highest quality products and services, quickly and conveniently, in a superior environment by a friendly, professional staff.
Signature 10 Minute Oil Change
During our signature 10 minute oil change, our certified technicians will also perform a complimentary 20-point vehicle inspection to ensure your safety once you're back the road - and you get to stay in your vehicle!
ASE-Certified Mechanics
At all of our locations, high-quality car care is a top priority. That’s why we employ ASE-certified technicians, trained to provide total car care using premium parts and state-of-the-art equipment!
Comprehensive Tire Protection Plan
Our Tire Protection Plan covers your tires against road hazard damage, and includes: Free Road Hazard Replacement, Flat Tire Changing Assistance, and Free Flat Repairs.
Special Financing
Get 6 or 12 months financing on purchases of $199-$749.99 (6 months) or $750+ (12 months) made with your Express Card!

60-Day Tire Guarantee

Not 100% satisfied? We'll replace them!

Not 100% satisfied? We'll replace them!
MICHELIN® passenger or light truck tires are backed by the MICHELIN® Promise Plan™. If you’re not 100% satisfied, bring the tires and original receipt back to the place of purchase within 60 days for a new set of tires!

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

40K reviews

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No recent history of asking for reviews

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Replied to 48% of negative reviews

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4.6

All reviews

(40,391)

1,346 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

On 2 September, 2026, I had an oil change at the Garners Ferry location in Columbia, SC. My service tech was Bryan. He conducted himself in a professional manner. He was very knowledgeable when asked about various services. He was very attentive while checking under my hood. I enjoyed talking with him, and I will definitely continue to recommend Express Oil Change.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

I received great service today.

I received great service today during my oil change. Thank you, Jeremiah, for being polite, professional and providing top-tier customer service. I appreciate the excellent service!

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

Had a friend thats a female come in…

Had a friend thats a female come in that had to sit a listen to a manager talk nasty and about Beating females and the was told it was just a joke when she complained and then laughed out of the store. Do not recomend going here till the men are fired.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Donny was amazing

Donny was amazing! Was in and out of there quickly, and he was so kind and talkative and made it such a smooth experience highly recommend!

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Mark provided excellent customer…

Mark provided excellent customer service from start to finish. He was professional, friendly, knowledgeable, and very helpful. He took the time to listen, answer my questions, and make sure everything was handled properly. I really appreciated his positive attitude and willingness to help. Mark is a great representative and an excellent example of what outstanding customer service should be. I would definitely recommend him and appreciate all of his help!

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Mike on the Drake Ave

Mike on the Drake Ave. one in HSV, Al put in headlights (from a different store) in for me and was gonna do it free of charge. They’re super kind, and professional. Our family doesn’t go anywhere else and hasn’t for 14+ years. :) our go to guys.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

This was the worse experience I ever…

This was the worse experience I ever had, I brought my truck on 9/1/26 for an oil change. The wait was very long and the young lady that did my oil change didn’t put oil back in, she didn’t top off all my fluids and she didn’t go over any of the recommendations. On 9/2/26 my truck started smelling weird, making a noise and started over heating, so I pulled over and realized it had no coolant cool my problem came when it started doing the same thing again less than 10 minutes later so I pulled over and checked my oil stick and it was dry there was nothing on it. I walked to get oil so my kids and I could get home. On 9/3/26 I called and told the guy that my truck didn’t have any oil, he said bring it in and I did and I showed him the video he said he really couldn’t tell. She told pleading her case and he tells me my video wasn’t enough proof and that I have other issues with my truck and it was nothing they can do about it.

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

Simple request refused

Have used them for years. Located in Mechanicsville VA. However on the last visit they refused to put the next change oil mileage window sticker to the number reflecting the recommended interval by Castrol.
I was told that policy forbade them from using any interval over 5000 miles. Even if they sold the oil rated for more than 5000 miles. They had always done that in the past! I left and went to my regular repair shop. I had to wait a day and they put the right oil change interval on the window sticker AND were $15.00 less. I never would have gone anywhere else except for the refusal to do this simple request for a once loyal customer.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Dustin was such a very personable and…

Dustin was such a very personable and friendly person he was extremely helpful in making sure that I knew exactly what was going on with my car and how soon I needed to get certain repairs and maintenance completed. He was very knowledgeable on what I needed for my specific vehicle and what was the best way to go about any own maintenance that I handled without the shop. He also made sure to go above and beyond with customer service that was absolutely outstanding and I would recommend this company to any and everybody that needs an oil change but doesn't want to spend way too much money.

September 2, 2026
Unprompted review
Rated 2 out of 5 stars

To the owner

To the owner, not the manager, this was a poor experience at the Chamblee Peachtree Industrial early afternoon on 8/28/26. The young man who changed my oil, unprofessional, unhelpful in his responses, he gave a clear perception he thought he was ‘to cool’ to be asked anything. Out of the Howell Mill, Smyrna and this location unfortunately I would not recommend this place and won’t be back. The other 2 locations the mechanics are helpful, polite and utmost professionals.

August 28, 2026
Unprompted review

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