Sangita was very helpful and immediately rectified the issue of me not being able to download my visa and e mailed me directly. She was polite and prompt
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We paid $209. Each for Premium 48 hour service. After more than 3 days they asked us to contact them, because there was more documentation for us to fill out. We received the documents about 24 hours... See more
Company replied
Visa was obtained quickly. Communication could be a bit better when additional information is required as you have to sign up to a second site to do that but it's not well explained. Would definitely... See more
Company replied
The people I dealt with on what’s app, particularly Adiba@travelrox were helpful and friendly. I didn’t understand the portal so I didn’t realize I had gotten my visa accepted until 2 days before I ha... See more
Company replied
Company details
- #13 of 19 best companies in Visa Consultant
Written by the company
eVisas.com is a global eVisa processing platform that helps simplify international travel for tourists, business professionals, and families. We offer a fast, secure, and fully digital visa application experience, ensuring compliance and timely delivery of travel authorizations. Our platform supports travelers worldwide in applying for eVisas to popular destinations across Asia, the Middle East, Europe, Africa, and Oceania. With clear instructions, expert review, and responsive support, we guide users through every step of the application process. We prioritize transparency, security, and customer satisfaction. With thousands of successful approvals and a growing global user base, eVisas.com is trusted for its efficiency, accuracy, and commitment to making travel easier. Let eVisas.com be your reliable travel partner, making borders easier to cross, one eVisa at a time.
Contact info
United States
- evisas.com
3.6
Average
30 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Sangita was very helpful and…
Sangita was very helpful and immediately rectified the issue of me not being able to download my visa and e mailed me directly. She was polite and prompt
July 17, 2026
Unprompted review
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From the first contact
From the first contact, I received excellent respond and walked me through everything needed to get my visa application completed. Thank you so much
June 4, 2026
Unprompted review
We paid $209 for so called Premium 48 Hour Service
We paid $209. Each for Premium 48 hour service. After more than 3 days they asked us to contact them, because there was more documentation for us to fill out. We received the documents about 24 hours later, which we filled out straight away & sent back. Then 4 days later they asked us to contact them again because there was documentation to fill out. We had no choice but to cancel our tickets to India at great cost to us, plus they won't give us the $418. back. This as a total farce!
June 30, 2026
Reply from Evisas
Dear Paul,
Thank you for sharing your feedback. We are truly sorry to hear that you experienced stress regarding your travel plans to India. However, we would like to respectfully clarify the timeline and details of your application, as our records show that your case was processed strictly within our promised service window.
Here is the exact timeline of your group application:
June 24: You submitted your application to us, and it was immediately reviewed and submitted to Indian Immigration.
June 25: Indian Immigration authorities requested additional documentation. We notified you immediately and asked you to provide the required information.
June 27 (Saturday, Weekend): You submitted the requested documents.
June 30 (Tuesday, 3:00 PM): Your approved visas were successfully delivered to you.
Regarding our Premium Service SLA:
Our Premium service guarantees delivery within 40 working hours, and as outlined in our service policy, this timeframe begins once all required documents requested by the immigration authorities have been received. Since June 27 and 28 were weekend days (non-working days), the processing window began on Monday, June 29.
Your approved visas were delivered on Tuesday at 3:00 PM, resulting in a total turnaround time of 39 working hours from the moment your application became complete.
We completely understand that being asked for additional documents can be frustrating, especially when travel plans are time-sensitive. However, it is important to clarify that this request did not originate from our team, it was made directly by Indian Immigration as part of their assessment process. As a visa assistance service, we are required to relay and comply with any additional requirements requested by the immigration authorities.
While we respect every customer's opinion, we also believe that a 1-star review does not fairly reflect the outcome of this case. Despite the additional document request, which was entirely outside our control, we fulfilled our service commitment, met our Premium Service SLA, and successfully delivered your approved visas within the promised timeframe.
If you have any further questions regarding your application, please feel free to contact our support team. We remain committed to providing transparent communication and the highest level of service to all our customers.
Warm regards,
eVisas Support Team
Reply from Evisas
Dear Khaled,
Thank you so much for your wonderful review!
We're delighted to hear that you had a great experience with our service and that our communication and processing speed met your expectations. Your trust means a great deal to us, and we're grateful you chose eVisas for your travel needs.
We look forward to assisting you again on your future journeys.
Warm regards,
eVisas Support Team
Timely and communication issue is…
Timely and communication issue is understandable due to time difference.. I think
July 1, 2026
Reply from Evisas
Dear Robinson,
Thank you for your thoughtful review and understanding. We truly appreciate your patience regarding the communication delays caused by time zone differences. Our team is committed to responding as quickly as possible, and your understanding means a lot to us.
Thank you for choosing eVisas. We look forward to assisting you again on your future journeys!
Warm regards,
eVisas Support Team
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Very good and Fast response
June 30, 2026
Reply from Evisas
Dear Mohamed,
Thank you for your kind review! We're delighted to hear that you were happy with our service and found our response to be fast. Providing timely assistance and a smooth visa application experience is always our goal.
We truly appreciate your trust in eVisas and look forward to assisting you again on your future travels.
Warm regards,
eVisas Support Team
I never received a confirmation email
I never received a confirmation email. I feel like I was scammed by paying $230.00
May 23, 2026
Reply from Evisas
Dear Benita Canty,
We are genuinely surprised and disappointed by this review, as the facts of your application clearly show that your visa was successfully processed and delivered within the exact premium processing timeframe you purchased.
For transparency to our audience:
• Your Suriname eVisa application was submitted on May 23, 2026 at 5:15 AM under our Premium Processing (Single Entry) package, which carries a 12–24 working hour processing time.
• Your approved eVisa was successfully delivered the same day at 5:26 PM — well within the promised SLA and one full day before your scheduled flight.
• This review is marked as a verified review, and review invitations are only sent after an application outcome has been delivered successfully.
At no stage was your application ignored, lost, or unprocessed. Regarding the confirmation email, sometimes emails may appear in spam/junk folders depending on the email provider. Additionally, our customer care team was fully available and could have immediately assisted had you contacted us regarding any communication concern.
Because of this, we do not believe a 1-star review describing our service as a “scam” is justified after receiving the approved eVisa successfully and on time.
We remain fully prepared to provide timestamped proof of processing and delivery to any relevant platform or authority if required, while of course protecting all private customer information.
eVisas Team
Was worried that my visa wouldn’t…
Was worried that my visa wouldn’t arrive in time but once I spoke to your representative he assured me they would arrive and they did within an hour
April 22, 2026
Reply from Evisas
Hi Wendy,
Thank you for your kind feedback. We’re really glad to hear that our representative was able to reassure you during a stressful moment, and even happier that your visa arrived right on time.
We understand how important timely updates are, and it’s great to know we could deliver both support and results when you needed them most.
We truly appreciate your trust in eVisas and look forward to assisting you again in the future.
Warm regards,
eVisas Team
Application process was easy
Application process was easy. Follow up was not. I never got a confirmation email with the Id number. I had to ask multiple times for the status of my request. I paid for the expedite service and I don’t think it was worth it.
April 13, 2026
Reply from Evisas
Dear Carlos,
Thank you for your feedback and for sharing your experience with us.
We’re glad to hear that you found the application process easy, however we’re sorry to learn about the difficulties you faced with follow-up and communication.
Regarding the confirmation email and ID number, our system automatically sends this message immediately after application submission to all applicants. In some cases, it may be delivered to the spam or junk folder depending on the email provider, so we always recommend checking those folders as well. If it was missed, we sincerely apologize for the inconvenience this caused.
We also understand your concern regarding processing time, especially for expedited service. While we always prioritize urgent applications, delays can occasionally occur due to high volumes of applications in queue at government immigration authorities, as well as ongoing global geopolitical tensions, which in some cases affect overall processing capacity worldwide. These situations are beyond our direct control, but we continuously work to minimize any impact on our customers.
Your feedback is very important to us, and we will use it to further improve both our communication and service experience.
Warm regards,
eVisas.com Team
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Good communication but slow process
Communication was easy and the team was responsive, which I appreciated. However, the overall process took much longer than expected. Improving processing times would make the experience much better.
April 16, 2026
Reply from Evisas
Dear Nadia,
Thank you for your feedback and for choosing eVisas.com.
We’re glad to hear that you found our communication clear and our team responsive, that’s something we always strive to maintain.
We understand your concern regarding the processing time. While we always aim to ensure timely submissions and updates, delays can occasionally occur due to factors beyond our control, such as high volumes of applications in queue or external geopolitical situations affecting processing by the authorities. That said, such instances are not very common, and most applications are completed within the expected timeframe.
We also want to share that we are currently working on introducing a new system with a more streamlined application process, shorter forms, clearer step-by-step guidance, and an improved, user-friendly website to enhance the overall experience.
Your feedback is highly valuable to us, and we truly appreciate your support.
Warm regards,
eVisas.com Team
Reply from Evisas
Dear Hossein,
Thank you so much for your kind words!
We’re glad you had a great experience with eVisas.com. Your support truly means a lot to us, and we look forward to assisting you again in the future.
Wishing you all the best and safe travels!
Thanks to Evisa.com
My GF’s South Africa visa rejected twice..However, with the guide of Evisa.com’s experts, finally her visa got granted! Thanks for the advices and expertises from evisa.com. And I will recommend my friends to try their service!
February 24, 2026
Reply from Evisas
Thank you so much, Charlie!
This one truly means a lot to us, not just because of the 5-star review, but because of the journey we went through together to make it happen. Two rejections, multiple follow-ups with the Department of Home Affairs, and our team working late into the night to deliver the result the moment it came through, this was a real team effort fueled by one goal: getting your girlfriend's visa granted!
We never gave up on this application, and we're so glad you trusted us to keep fighting for it. We are also aware that our overall ratings don't tell the prettiest story right now, and we own that. Under new management, we are actively rebuilding our operations, our processes, and most importantly, our commitment to every single client. Charlie, you trusted us despite that, and that means more to us than you know. This is exactly the kind of outcome we are working hard to make the standard, not the exception.
Enjoy South Africa! it truly is a fantastic country, and we can't wait to hear all about the trip!
See you and your friends when the next adventure calls! 😎
Follow-Up to Your Reply – Factual Clarification
Your response contains inaccurate statements and attempts to shift responsibility.
You claim that your team contacted me on October 20 and 21, 2025. This is completely false.
On those exact dates, I was actively contacting you through emails, phone calls, and WhatsApp, urgently explaining that my travel date was October 22, 2025 (the next day). I have timestamps and screenshots proving continuous attempts from my side with no response from yours.
The only reply I received was on my actual travel day (22/10/2025), where you calmly stated that there were “server issues” and that the visa would take another 5 days.
This message forced me to cancel my flights, accommodation, and travel plans, causing financial loss and severe stress.
On the same day, I personally visited the South African Embassy, where I was officially informed that:
South Africa eVisa applications are not processed through embassies
The correct and only channel is VFS Global
Normal processing time is 2–4 days, not weeks or months
This clearly confirms that I was guided through the wrong process.
Please do not claim that you “attempted to contact me” — I never stopped contacting you.
I even reached out to the founder of your company, Kayes Chowdhury Razwanul, on LinkedIn, and received no response.
It is misleading to now suggest that refunds were offered or that resolution was attempted.
From October 2025 until today, I received:
No visa
No apology
No explanation
No refund
Your public replies appeared only after I escalated the matter, which strongly suggests damage control rather than genuine support.
I will not engage in private communication anymore.
The chargeback process is active, and I have full evidence proving that no service was delivered. I trust the payment provider to resolve this fairly.
I will continue responding publicly to ensure transparency and to protect others from going through the same experience.
February 5, 2026
Unprompted review
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Everything was done timely and…
Everything was done timely and professionally more
efficient than expected
January 23, 2026
Reply from Evisas
Thank you! We’re glad we could exceed your expectations with timely and professional service.
The people I dealt with on what’s app
The people I dealt with on what’s app, particularly Adiba@travelrox were helpful and friendly. I didn’t understand the portal so I didn’t realize I had gotten my visa accepted until 2 days before I had to leave.
December 10, 2025
Reply from Evisas
Thank you so much for your feedback! We’re glad to hear that Adiba and our team were helpful and friendly throughout the process. Congratulations on your visa approval, and we wish you a safe and pleasant journey ahead!
Reply from Evisas
Thank you for your kind words!
Visa was obtained quickly
Visa was obtained quickly. Communication could be a bit better when additional information is required as you have to sign up to a second site to do that but it's not well explained. Would definitely use again.
January 8, 2026
Reply from Evisas
Thank you for your valuable feedback! We’re glad to hear your visa was obtained quickly.
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The visa took a long time
January 6, 2026
Reply from Evisas
Thank you for your feedback. We understand the delay was frustrating. In this case, the extended processing time was due to immigration authority backlogs and additional verification requirements, which are beyond our direct control. We truly appreciate your patience and understanding, and we remain committed to supporting our clients closely throughout such situations.
Reply from Evisas
Thank you for your kind words! We truly appreciate your support.
uses U.S. credibility to attract international clients
Evidence suggests the company uses U.S. credibility to attract international clients while routing payments through private channels (like PayPal) without proper tax reporting in the U.S. — a clear red flag. When pressed on payments and compliance, threats and deflection followed instead of transparency. I escalate the topic to the U.S. Department of Labor (Wage and Hour Division) and consider IRS reporting due to suspected unreported income. No contractor should go through this. Not recommended for freelancers, partners, or clients expecting ethical business practices. Stay away until they clean up their act.
November 6, 2025
Unprompted review
Reply from Evisas
This review has been posted by a former short-term contractor whose engagement was terminated due to performance issues and repeated violations of our internal transparency and compliance policies.
We take all compliance matters seriously.
All payments made by eVisas.com are processed through legally compliant and fully traceable channels, including proper invoicing and documentation.
We do not operate through private or unreported payment systems, and all applicable tax and regulatory obligations are followed in the jurisdictions where we operate.
At no point was the reviewer asked to perform, support, or accept any non-compliant activity.
The allegations presented here are factually incorrect and appear to be made in retaliation following their termination. We remain committed to lawful business practices, ethical operations, and transparent relationships with our clients, partners, and contractors.
We encourage readers to consider the reviewer’s conflict of interest and to rely on our long history of verified reviews from real customers and partners.
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