Etrias Reviews 

UPDATED:
Initial order made two weeks ago, I didn’t have any valid information for two weeks. The company was replying by confusing and automatically generated messages.

Though, the package is now delivered, the quality is good, fully corresponding to the description.

Order number : 106399965

It took forever to be delivered my order if it was not in stock Etrias should have notified me, it looked like it was however in stock
I do not know if in the future I will order via Etrias
Not that happy with the service (too slow)

Extremely disappointed with Etrias / Bathroom Boutique. I spent nearly €600 on what I thought were high-end "luxury" Decor Walther products, but the quality is appalling and the customer service is even worse.

I have two major issues that have remained unresolved for three months:

DECOR WALTHER Mikado Bin (€600): The inner cover of the lid has completely detached. It appears the entire assembly was held together by low-quality double-sided tape or cheap adhesive—unacceptable for a premium product.

DECOR WALTHER Brass Dispensers: All three soap dispensers are corroding and spotting, despite being designed for a bathroom environment.

I have been in contact with "Charlotte" from their service team for 90 days, only to receive empty apology emails with no tangible resolution. It is clear they do not stand behind the luxury brands they sell. I have now CC’d the manufacturer (Decor Walther) directly to report both these manufacturing defects and the lack of support from this retailer.

Avoid this store if you expect quality products or professional after-sales care. I am now forced to escalate this via a payment dispute.

offer looks great, but service is not. I bought an expensive kitchen machine that malfunctions out of the box.. In stead of being offered to return it, they have me wait for the supplier to get back to them with a solution and can take a week or more to get an answer before knowing if I can even return the product, that will take some days also, and in the meantime it is all lost time without my kitchen machine.

One should expect a basic service when something is not working, you can send it back the same day, not to lose time and get it swapped out for a working machine.

I will not buy again here, these are hidden service problems with some stores that you do not see when purchasing.

The customer service and the way the product is shipped and booking processes are really good.

Best expérience with Etrias ! Second Time ordering. Delivery fast & great package.
Will order again

UPDATE: I have twice contacted the e-mail provided in their answer below, still with no answer.

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I bought a Kjus Bluebird skiing jacket and used it for a 1 week skiing vacation. I washed it according to the instructions, and when it came out of the mashine, the jacket was ruined with huge purple and yellow stains all over. I have contacted customer service twice over the past 3 weeks but they do not reply.
I am very disapointed with the jacket and the lack of service.

Order number ET104315987

User experience friendly at the website, delivery before the promise date, item description clearly conforms

I was initially drawn to their stunning designs, but what truly won me over was the quality. The porcelain feels premium, and it’s clear that a lot of thought went into the manufacturing process. I've used these dishes for both casual meals and formal dinners, and they always impress. My guests frequently compliment the unique patterns, which serve as great conversation starters. Plus, I love how easy they are to clean; they come out of the dishwasher looking as good as new. Highly recommend!

Perfect... As usual

Placed an order and they sent the wrong size. They offered to send a new order once I returned to drop off point. After I did that, they then edited the order and sent the wrong size again. I've had to go to the drop off location twice, and now they're telling me this time I have to wait for the order to get back to the office. The service has got worse as the situation has gone on. Would really not recommend as customer service is also inconsistent to get an answer from and not very helpful.

great teapot! classic, elegant,large! shipped fast and perfectly wrapped. i am very happy with it!

No delivery, no adress, no feedback. An order made on 3 november 2023, 3 month ago, already paid (260 euros). No answer to my e.mail.

An order made on dec 3, announced to be delivered 4 to 6 days later, no information,no answer to my repeated emails, no delivery 10 days later !

I received a rain coat with two holes in it. They look like stitching errors, one is ~ 3 cm and the other ~ 8cm wide. It looks like the coat has been sent back previously by another customer, it was not neatly packed.

I received kind answers to my questions and the offer to send it back. However, I have asked four times for a return label, but still no return label.

Overall a bad experience. Will not order with them again.

All well product was excellent. Fast delivery.

if I could put Zero, I would put a zero star.
Clearly defective product, I was asked to send lots of general photos, not even on the problem, to end up telling me that according to them their product is very good and therefore no warranty applies. This is simply unheard of! 140€ spent for less than 10 uses; and I now see that I am not the only customer to give this kind of feedback. My product must have already been damaged and they gave it to me! run away

Return is impossible, because of a software bug. And impossible to have a phone number to contact a human being

I ordered a bag from this site on 08/08/2023. At first Etrias was not responsible for the fact that their deliveryman did not do his job and did not deliver the product to me and lost it. I have made a request for a refund and despite assurances that this has been done, I have received nothing and it is now 16/10/2023.
Is this theft? I think everyone will make up their own minds

I received a faulty product. A manufacturing mistake makes the product impossible to use. After requesting to return it and asking for a refund, sending multiple pictures through a long email exchange and a one month wait, I receive a patronizing answer saying that 'the product just looks fine'. Still waiting for the refund. Avoid this company at all cost.