Terrible service and a very…
Terrible service and a very disappointing website.
I ordered vitamins and a cooling mat for my dog. The vitamins arrived quickly, but somehow my order automatically signed me up for a subscription. They charged me again and sent another package of vitamins without my intention to reorder.
It was almost impossible to find where to cancel the subscription on the website. I emailed customer support but never received a reply. After spending quite a while searching, I finally managed to cancel it myself.
As for the cooling mat, it is absolutely not worth the money. It took almost three weeks to arrive from China in cheap, smelly packaging. After a gentle hand wash, it completely lost its shape and turned into a useless piece of fabric.
I do not recommend this website, their products, or their customer service.