Dometico support fridge Stefano Mantovani
I ordered a refrigerator on August 15th for €342 (transferred to Stefano Mantovani. IT26 P053 8772 3200 0000 4543 867). 25 messages later, they (Dometico support) still can't tell me when the refrigerator will arrive? Because... so they say... they work with an external logistics company? And they can't tell me the name of the company. : )))???
A real company would be able to tell you when your order will arrive! I'm getting standardized responses that don't look human. They're very polite, but unhelpful, making it seem like a robot.
Still haven't received anything, neither information nor the refrigerator... : (.
This is their message:
Dear Michel Tournier,
We understand your frustration regarding delivery times and apologize for any inconvenience. Our team is working hard to handle every order with the utmost care. We work with a logistics company and unfortunately cannot provide an exact date until payment is received and confirmed.
Regarding your refund request, please note that processing times may vary depending on the banking system. We assure you that we will do everything possible to assist you as effectively as possible.
In the meantime, please be patient as we continue to process your order. We're here to help you every step of the way.
Dometico support
For your information ...I have PAID THE MONEY : )