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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their incredible patience, clear explanations, and helpful and friendly attitude, making complex technical processes much easier to understand and navigate. Consumer feedback consistently demonstrates the prompt, highly efficient assistance provided when resolving urgent, highly stressful technical issues. Some reviewers were not happy with initial delays, noting that it occasionally took multiple attempts and long wait times before reaching someone who could actually solve their problem. Despite these occasional hurdles, people deeply appreciate the dedication shown once connected with the right operator, bringing much-needed and lasting relief.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional helpfulness and patience in... See more

Customer service

Customers consistently note positive experiences with customer service, praising prompt assistance, patience,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zidan was prompt, clear, courteous and very helpful. He explained the steps I needed to take, then communicated well as he escalated then resolved the problem. I'm very grateful, and this combined w... See more

Rated 5 out of 5 stars

Intan Ayu was super helpful in updating my DNS records so that I could receive my emails. The communication about what was being done was clear so that I could understand what was happening. I wouldn... See more

Rated 5 out of 5 stars

The patience of Jansen - because dealing with stressed people who just need things to work must get them down a bit. It is such a relief when things get back up and running thanks to the patience of t... See more

Rated 5 out of 5 stars

I contacted Domainz to setup a new account as my previous provider after 30 years is ceasing hosting and email. Anthony B talked me thru all what was needed and made a stressful situation for me... See more


Company details

  1. Web Hosting Company
  2. DNS Provider
  3. Email Service Provider

Information provided by various external sources

New Zealand's largest and most experienced domain name registrar is owned and backed by Melbourne IT Group, one of the biggest domain name registrars globally - managing more than 3 million domain names. Domainz is also an Accredited Registrar for New Z...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

127 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.6

All reviews

(127)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have reviewed Domainz before and I've…

I have reviewed Domainz before and I've told people how wonderful they are. But that was a few years ago and I wondered it they were still that same. I'm very happy to say that I again got wonderful helpful service and I am very happy to highly recommend Domainz. They're easy to deal with and they fix the problem! Awesome!

August 20, 2026
Unprompted review
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Rated 4 out of 5 stars

Frank took my call

Frank took my call. My problem is not an easy fix, it needs a true tech expert. However Frank perseverd. Also, i am hard of hearing which caused considerable effort and patience from Frank to work through the issue.

July 31, 2026
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Rated 3 out of 5 stars

Amira was amazing and solved the issue

Amira was amazing and solved the issue. It's just a pity that it took 2 days, multiple emails and 2 online chats before I phoned Melbourne and spoke with Amira. Seriously, Domainz needs to make it easier to contact them, for support and they need a New Zealand phone number that actually works!

July 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Novri from Domainz has been fantastic

Novri from Domainz has been fantastic, successfully ending a saga that has stretched out over 4 days with two other domain hosts that has gone around in circles twice. I am not a tech guy and was getting so frustrated with the two other hosts pointing the finger at each other. I was finally directed to Domainz as the very original host provider when I set up my website and email many years ago. Bingo! Thanks Novri and Domainz.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Gede - 5 Stars

Gede was very helpful and walked me through the processs step by step and further ensured all was as it should be before finishing off. Thank you Gede.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Satisfied Client

Sutan Egy and Charisa are very helpful and professional. Verify satisfied with their work ethic and their abilities on how they help me with my questions and issues.

Rating is 10/10!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

I contacted Domainz to setup a new…

I contacted Domainz to setup a new account as my previous provider after 30 years is ceasing hosting and email.
Anthony B talked me thru all what was needed and made a stressful situation for me seamless.
He was quick and efficient .
Thankyou ... I look forward to working with you.
Regards
Jackie

December 16, 2025
Unprompted review
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Rated 5 out of 5 stars

The patience of Jansen

The patience of Jansen - because dealing with stressed people who just need things to work must get them down a bit. It is such a relief when things get back up and running thanks to the patience of the operator to ask the right questions and get you on the right track. Really do appreciate the support and thanks to the team at Domainz who have got me up and running again over the past week.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Ichsan & Syahrul were super helpful

Ichsan and Syahrul have been super helpful! Quick and easy to request help and get what was needed. I have confidence that steps were taken to help us get the best service.

November 10, 2025
Unprompted review

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