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Door Controls Direct Reviews 

366
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery services, noting that ordered items often arrive the very next day exactly as expected without any trouble. People also appreciate the exceptional quality of the products, finding difficult replacement parts easily through the intuitive and user-friendly website. Buyers are also very pleased with the competitive pricing and helpful customer support team available during the buying process. Some reviewers were not happy with delivery delays caused by external couriers handling the packages during transit. Consumers mentioned that shipping times did not always meet advertised next-day expectations when handled by certain third-party delivery services.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive very quickly, often... See more

Product

Customers had positive experiences with product, expressing great satisfaction over receiving exact items... See more

Service

Customers consistently note positive experiences with service, highlighting prompt order fulfillment and... See more

Price

People report positive experiences with price, highlighting extremely reasonable costs and very competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lock nicely packed and securely delivered Everything needed was included in the package Exceptional quality material used and managed to fit it into my metal gate. I had tried vigorously to find o... See more

Company replied

Rated 5 out of 5 stars

Unexpectedly found an exact replacement for my door latch which had become worn after many years service. Ordering and payment were simple. I was able to track the order which arrived on time and... See more

Company replied

Rated 5 out of 5 stars

I have used door controls direct a number of times. Each time they have offered great service, excellent pricing and quick delivery. It just makes jobs a lot easier when you have suppliers you can rel... See more

Company replied

Rated 5 out of 5 stars

I could not get this keypad from any of my suppliers in a timely way so I rang Door Controls and they delivered it the next working day at a very competitive price. Fantastic service from start to f... See more

Company replied



Company details

  1. Hardware Store

About Door Controls Direct

Written by the company

Your dependable source for door solutions that will keep people safe and secure

Whether you are searching for commercial door closers, mechanical locks, access control systems, or any other door hardware products, you can depend on Door Controls Direct. Our GAI-qualified technical sales team can help you find the right product for the right job, ensuring compliance with building regulations and product standards. 

Door Hardware and Access Control 

We recognise the critical role that doors and their hardware play in the safety and security of any building. Whether you require ironmongery for a listed private residence, a multi-building commercial site, or an upgrade and maintenance project for an office space we supply quality products from industry leading brands. You can rely on us to deliver. 

Our extensive product range encompasses a wide variety of electric locks, insurance rated mortice locks, and CE marked fire door ironmongery tailored to meet your specific requirements. Shop for door handles and hinges to refurbish existing internal and external doors, upgrade cylinder door locks to current security standards, and install compliant panic hardware to final exit doors. 

Fire Door Ironmongery 

Fire doors and fire door ironmongery are crucial components in passive fire protection measures. Shop for fire door signage, intumescent seals, and more with our fire door essentials range. Not sure what you need? We have compiled our own fire door ironmongery kits that cover locking and non-locking doors, escape doors, lift to lock bathrooms, and access control doors. Intumescent kits are included for hinges and lockcases. Separate intumescent packs are also available for concealed door closers, digital locks, and flush bolts. 

The Dependable Door Controls Solution 

Unlock the difference that dependability makes when you choose Door Controls Direct for unmatched reliability in door hardware and access control solutions. Whether you need like-for- like replacement products, door handles to match the latest trends, or ironmongery that is at the forefront of advancing market changes, we are here to help.

Shop online with us at www.doorcontrolsdirect.co.uk and as well as quick delivery on door and window ironmongery, you can view and download product documentation, so end-users are provided with the certification for their door hardware, and you can be sure you have the right product for your project. 

For more information on our door hardware product range, you can visit our website, download our latest edition of our product catalogue or contact our sales team on 01305 263300


Contact info

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Your ultimate guide to all door control solutions.

4.9

Excellent

TrustScore 5 out of 5

366 reviews

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4.9

All reviews

(366)

152 reviews in the last 12 months

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Rated 5 out of 5 stars

Lock nicely packed and securely…

Lock nicely packed and securely delivered
Everything needed was included in the package
Exceptional quality material used and managed to fit it into my metal gate. I had tried vigorously to find one previously but without success

September 7, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Soterios,

Thank you for your fantastic review! We’re delighted to hear the lock arrived securely packaged with everything you needed, and that you were impressed with the quality. It’s especially great to know you were able to find the right solution for your metal gate after struggling to source one elsewhere.

We really appreciate your feedback and hope we can help again whenever you need us.

Best wishes,
Sophie

Rated 5 out of 5 stars

Great service thanks

Great service thanks

September 7, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Adam,

Thank you for your review! We’re really pleased to hear you were happy with the service you received.

We appreciate your support and hope to assist you again in the future.

Kind regards,
Sophie

Rated 5 out of 5 stars

good website

good website

August 10, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Glen,

Thank you for your review! We’re pleased to hear you had a good experience using our website.

We appreciate your feedback and hope to welcome you back again soon.

Best wishes,
Sophie

Rated 5 out of 5 stars

Absolutely love using door controls

Absolutely love using door controls. never a problem with stock , price or availability

September 4, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Shaun,

Thank you for such a great review! We’re delighted to hear you enjoy ordering from us and that you can rely on our stock availability and competitive pricing.

We really appreciate your continued support and look forward to helping with your future orders.

All the best,
Sophie

Rated 5 out of 5 stars

Easy to install

Easy to install, Easy to follow instructions

August 20, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Harry,

Thank you for your review! We’re pleased to hear you found the product easy to install and the instructions clear and straightforward to follow.

We appreciate your feedback and hope to help you again in the future.

Warm regards,
Sophie

Rated 5 out of 5 stars

Great product

Great product. Zero issues with fitment and works fine.
Great around service .

September 2, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Peter,

Thank you for your great review! We’re pleased to hear the product fitted without any issues and is working exactly as it should. It’s also great to know you were happy with the overall service you received.

If we can help with anything else in the future, please don’t hesitate to get in touch.

Warm regards,
Sophie

Rated 5 out of 5 stars

First time ive used this company and…

First time ive used this company and wont be the last. Great range if priducts and great value.

September 2, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Stuart,

Thank you for your fantastic review! We’re delighted your first experience with us was such a positive one, and that you were impressed with our product range and value. It’s great to hear you’ll be shopping with us again!

We look forward to welcoming you back for your next order.

Best wishes,
Sophie

Rated 5 out of 5 stars
Door Controls Direct logo

Reply from Door Controls Direct

Hi Andy,

Thank you for your review! We’re pleased to hear you were happy with our stock availability and the speedy delivery of your order.

We appreciate your feedback and look forward to helping you again when you need us.

Kind regards,
Sophie

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Great service, parts were as advertised

August 28, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Mark,

Thank you for your review! We’re pleased to hear your order arrived so quickly and that the parts were exactly as expected. It’s great to know you were happy with the service too.

If there’s anything we can assist with in the future, we’ll be happy to help.

Warm regards,
Sophie

Rated 5 out of 5 stars

Will use them again

Can call them up and speak to a person. Good on phone, brilliant delivery and update, good price, will use again

August 25, 2026
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Reply from Door Controls Direct

Hi Paul,

Thank you for your fantastic review! We’re really pleased to hear you valued being able to speak directly with our team and were happy with the advice, communication, pricing and speedy delivery. It’s great to know you’ll be using us again.

We look forward to helping you with your next order!

Best wishes,
Sophie

Rated 5 out of 5 stars

Next day delivery (standard)

Next day delivery (standard), from order about 20 hours. very good!

August 24, 2026
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Reply from Door Controls Direct

Hi Mr Gatehouse,

Thank you for your review! We’re delighted to hear your order arrived in around 20 hours. It’s great to know our standard delivery service exceeded expectations!

We hope to be of help again in the future.

Kind regards,
Sophie

Rated 5 out of 5 stars

Fire door seal

The fire door seal did the job

August 24, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Anthony,

Thank you for your review! We’re pleased to hear the fire door seal did exactly what you needed it to.

If you ever need anything else or a bit of advice, our team will be happy to help.

Best regards,
Sophie

Rated 5 out of 5 stars

Great company

Arrived next day, all fitted perfectly. Very happy with the item and the service.

August 19, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Paul,

Thank you for your great review! We’re delighted to hear your order arrived the next day and that everything fitted perfectly. It’s fantastic to know you were happy with both the item and the service.

We look forward to helping you again in the future.

Warm regards,
Sophie

Rated 5 out of 5 stars

Excellent

Excellent. Decent price, super fast delivery

August 19, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi, thank you for your review!

We’re really pleased to hear you were happy with our pricing and that your order reached you so quickly.

We appreciate your feedback and hope to help you again soon.

Best wishes,
Sophie

Rated 5 out of 5 stars

Excellent Communication

Excellent Communication! Speedy dispatch! Product as described! Very pleased! Highly recommended and will buy again from Door Controls Direct ☺️

August 3, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Ms Mavroudia,

Thank you for your fantastic review! We’re delighted to hear you were pleased with our communication, speedy dispatch and that everything arrived exactly as described. We really appreciate your recommendation and look forward to helping you again. ☺️

Best wishes,
Sophie

Rated 5 out of 5 stars
Door Controls Direct logo

Reply from Door Controls Direct

Hi, thank you for your review!

We’re pleased to hear you received a fast and efficient service from our team.

If you ever need anything else, we’ll be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Great service from the technical team…

Great service from the technical team prior to purchase. Was able to speak to a human, who was very quick to find the information requested and ringing back promptly.

July 31, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Jo,

Thank you for your lovely review! We’re delighted to hear our technical team could provide the information you needed before purchasing, and that you appreciated being able to speak directly with someone and receive a prompt call back.

If you ever need any further technical advice, we’ll be more than happy to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

Easy to order online and they have a…

Easy to order online and they have a great sales team as well in the office

July 14, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Lisa,

Thank you for your review! We’re pleased to hear you found ordering online quick and easy, and it’s lovely to hear such positive feedback about our sales team too.

If you ever need any help with a future order, we’ll be happy to assist.

Kind regards,
Sophie

Rated 5 out of 5 stars

Quick and easy

July 29, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Kerry,

Thank you for your review! We’re glad to hear you found the whole process quick and easy.

We appreciate your feedback and hope to help you again in the future.

Warm regards,
Sophie

Rated 5 out of 5 stars

Good service and fast delivered

Good service and fast delivered, thank you

June 29, 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi, thank you for your review!

We’re pleased to hear you received great service and that your order was delivered quickly.

We really appreciate your feedback and hope to help you again soon.

Best regards,
Sophie

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