Digit-it Reviews 

166
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the stunning embroidery designs and exceptional overall quality, noting that the digital files run smoothly without any issues and consistently look highly professional. People also deeply appreciate the remarkably helpful and responsive customer service team, highlighting that staff members are always kind, communicative, and ready to assist with personalized requests. Some reviewers were not happy with the stitch quality, mentioning that certain designs did not sew out well, featured excessive tie-offs on the reverse side, or differed significantly from the online samples.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the embroidery designs... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction and love for the work. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting impeccable and responsive support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The design is pretty but does not stitch out like the sample shown on-line. The sample shows it as being see through like lace and the actual design has cross stitch behind the design.

Rated 5 out of 5 stars

I've been using different embroidery services for my small clothing brand, but Digit-it is now my go-to. They just get it right every single time. I sent them a detailed logo with gradient colors and... See more

Company replied

Rated 5 out of 5 stars

I love the team at Digital-it. Dianna is so helpful, responsive and kind. The team that digitizes is on point. I have always been satisfied with my embroidery projects, and they always help when I wan... See more

Rated 5 out of 5 stars

I've been running a small Etsy shop for a while, and good embroidery digitizing is hard to find. I tried them once, and now I don't go anywhere else.. The stitch files always run smooth, no thread bra... See more

Company replied


Company details

  1. #6 of 8 best companies in Embroidery Service
  2. #205 of 252 best companies in Business to Business Service
  3. #10 of 13 best companies in Call Center
  4. #20 of 24 best companies in Graphic Designer
  5. #8 of 9 best companies in Screen Printer

Written by the company

We are a global team of expert Embroidery Digitizers and Vector Art Designers, specializing in custom patches and artwork for screen printing. Our mission is to provide top-quality designs with a fast turnaround and exceptional attention to detail. We take pride in our craftsmanship, ensuring every project meets the highest standards. Whether it’s embroidery digitizing, vector artwork, or custom patches, we deliver results that exceed expectations. Trust us for quality, reliability, and customer satisfaction every time.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(166)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service

I have purchased several designs from Cindy, and I absolutely love her work. She is a very talented digitizer! I’m older and sometimes have trouble figuring out certain things, so I had to ask her for help several times. She was always so patient, kind, and helpful with me.

I have used several different digitizers in the past, but after finding Cindy, I’ll be sticking with her from now on. I highly recommend her designs and her work—you won’t be disappointed!

August 3, 2026
Unprompted review
Rated 4 out of 5 stars

Not as shown

The design is pretty but does not stitch out like the sample shown on-line. The sample shows it as being see through like lace and the actual design has cross stitch behind the design.

August 3, 2026
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Rated 1 out of 5 stars

Got scammed by Sew and Grew/Digit-it/Global Payments

The seller sent me embroidery files that looked nothing like what they sold me and only sent a few of the entire lot I was supposed to get only after I filed a PayPal dispute. Ghosted me after I made payment. Buyer beware this seller goes by several seller names Sew and Grew/Digit-it/Global Payments. They sent me invoices from 2 different companies on PayPal.

July 8, 2026
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Rated 5 out of 5 stars

GREAT RECOVERY

Had a slight issue with delivery, but DIGIT took care of it immediately.

Will definitely buy from them again.

May 15, 2026
Rated 5 out of 5 stars

I’m impressed!!

My representative Liza was very kind, patient, knowledgeable, and professional. She customized the entire product to the exact color and measurements that I requested. Most companies have limited stock items only. Liza also improved the logo design that I submitted. The added texture greatly enhanced the image. No other company was able to do this. I’m highly pleased with the end results!!

June 23, 2026
Unprompted review
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Rated 5 out of 5 stars

100% perfect digitizing

the company I ordered the design from, sewandgrew, didnt inform me that the design offered for sale needed to be digitized, so it took 2 days for me to get it. However, my hats off to the digitizers as this is 100% perfect digitizing. zero gaps, zero problems with it, and other than a couple of missing "shading" spots, I am absolutely thrilled with the stitchout!! thank you.

June 10, 2026
Rated 5 out of 5 stars

Extremely helpful

Extremely helpful. They offered suggestions which were very helpful. Delivered immediately. Sent invoices to make it easy to pay. Appreciate all the effort.

June 5, 2026
Rated 5 out of 5 stars

Got there in the end

After several attempts I managed to receive the design I had ordered and paid for. I ordered Mr & Mrs Santa design just before I went away on holiday on 18th May, received a free gift on 19th but no Santa. I am now back home and can see the design has finally arrived but not had a chance to use it yet.

May 25, 2026
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