Banner for DFW Security®

DFW Security® Reviews 

193
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Clients consistently praise the professional, exceptionally friendly, and knowledgeable technicians who arrive promptly for scheduled appointments and thoroughly explain all security system features. People deeply appreciate the seamless installation process, noting that customer service and support teams consistently exceed expectations from initial price quotes to final equipment setups. However, some customers also noted that certain security devices required frequent attention or encountered unexpected technical difficulties after installation. A few reviewers mentioned specific problems with exterior cameras failing to operate properly or alarms continuing to malfunction despite professional servicing.

What people talk about most

Service

People report overwhelmingly positive experiences with service, highlighting exceptional professionalism and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, knowledge,... See more

Customer service

Reviewers mention positive feedback about customer service, praising helpful setup and installation... See more

Product

Reviewers highlight ambiguous aspects of product performance. Some consumers praise exceptional equipment... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth setups and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They were very professional, friendly and knowledgeable. Repaired my doorbell camera and also my concerns on outdoor camera videos, amount we needed and better ways to meet our needs! Fantastic experi... See more

Company replied

Rated 5 out of 5 stars

Technician was beyond fabulous!!! He explained everything to us clearly and concisely. He didn’t try to pressure sell us but explain what we had and if we needed something more this is how we coul... See more

Company replied

Rated 5 out of 5 stars

The same service man from DFW arrived on time . I own a large ranch in Erath County, Tx. It has several storage barns and sheds with valuable equipment and other valuable items in then. He repaired o... See more

Company replied

Rated 5 out of 5 stars

I had to leave the house for an appt in Dallas, so my husband was home while Herman worked on our system. Bill told me that evening that Herman was very efficient and patient, explained his work, an... See more

Company replied


Company details

  1. #4 of 6 best companies in Security System Installer

About DFW Security®

Written by the company

Home & Business Security, Cameras, Alarm Systems, Access Control, Smart Devices and Monitoring.

Protecting Dallas-Fort Worth for over 30 years.

Local Friendly Experts, Cutting-Edge Technology and Fair Prices.

How can we help?


Contact info

Promotion box for DFW Security®

Talk to an Expert

Get a quote over the phone, or schedule an on-site consultation.

4.5

Excellent

TrustScore 4.5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(193)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

DFW ROCKS!

Been with DFW for a long long time and they have been exceptional every visit. Highly recommend.

August 30, 2026
DFW Security® logo

Reply from DFW Security®

Thank you Lisa! Music to our ears!

Rated 5 out of 5 stars

So far so good

So far so good. Good monthly monitor fee, installers were great!

August 29, 2026
DFW Security® logo

Reply from DFW Security®

We'll try to keep it up! Thanks!

Rated 5 out of 5 stars

Good great service

Good, knowledgeable service. Reasonable price. Someone always monitors my alarms.

August 19, 2026
DFW Security® logo

Reply from DFW Security®

Thanks Karen!

Rated 5 out of 5 stars

This was truly a pleasant experience my…

This was truly a pleasant experience my technician showed up on time explaining every step of the installation then he kept my home neat and clean during the process giving me a thorough lesson on how to use it
Thanks Danny

August 25, 2026
DFW Security® logo

Reply from DFW Security®

Thank you! Here's to many more pleasant experiences together!

Rated 5 out of 5 stars

Professional and knowledgeable!

They were very professional, friendly and knowledgeable. Repaired my doorbell camera and also my concerns on outdoor camera videos, amount we needed and better ways to meet our needs! Fantastic experience and my equipment is working much better! Thank you!

August 21, 2026
DFW Security® logo

Reply from DFW Security®

Thanks Judy! We love hearing about positive experiences like these!

Rated 5 out of 5 stars

For what I’m saying right now we only…

For what I’m saying right now we only had you guys for about a month or two, but it was absolutely the best service and hopefully it can continue to be strong. Thank you.

August 14, 2026
DFW Security® logo

Reply from DFW Security®

Thank you Timothy. We really appreciate your business!

Rated 4 out of 5 stars

The team did a great job

The team did a great job. The only problem of note was that they could not finish the job due to a technical issue. We had to call back and schedule a second visit instead of having DFW Securities know that they had an unfinished job to hat needed to be completed. Not a major issue but an inconvenience.

August 13, 2026
DFW Security® logo

Reply from DFW Security®

I do apologize for that John! Thanks for your patience with our initial hiccups. We'll work hard to make sure everything is smooth sailing from here on out!

Rated 5 out of 5 stars

Great customer service

Great customer service. Caleb our installer was great and covered everything for us !! Very happy we chose DFW security.

August 15, 2026
DFW Security® logo

Reply from DFW Security®

Thanks Tommy! We're happy too!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look