DeubaXXL DE Reviews 

I ordered three bags one Travel bag anthracite 90L and two Rolling suitcase,85L . The travel bag is nice woth for its price. but, The rolling bags have beautiful designs and look great; however, they wore out and developed many holes at the bottom around the wheels after a single use, so they are not durable at all.

After only around 16 months, the rattan on all four of my CASARIA sun loungers is brittle, cracking and snapping. The matching tables are now failing in exactly the same way.

What has made this far worse is DEUBA’s handling of the complaint. I have exchanged around 20 emails, provided extensive evidence and ultimately sent around 120 photographs showing the deterioration across the entire order.

Despite this, DEUBA continues to focus on replacing individual parts rather than addressing the widespread failure of the material. Many of the specific issues and questions I have raised have simply not been answered.

I have also requested three times that the complaint be escalated to senior management. Those requests have been ignored.

I have offered two reasonable resolutions: replace the order with a different, better quality model or provide a full refund and collect the defective products.

After weeks of going around in circles, I have now given DEUBA a final deadline to resolve the matter and am having to resort to legal action if they continue to refuse to provide an appropriate resolution.

Based on my experience, I cannot recommend dealing with this company. A quality problem should not require around 20 emails, 120 photographs and the threat of court proceedings simply to obtain a proper response.

I bought a Casaria 3 seater wooden bench as a birthday present for my mum. It arrived fairly quickly, although in several more parts than it should have!

Communication is woeful and took an age, eventually they said they'd send replacement parts which was ok by me as I wanted the bench and not my money back (initially).

Parts then failed to arrive and the process dragged on with more poor communication!
Nearly a month on, a replacement bench arrived which was also damaged with scratches, chips, unsightly marks in prominent places, etc.
In short I had to make one acceptable bench from the two that I had, and what I ended up with was a poor, visibly miserable bench with parts that didn't line up correctly and was still in my mind unacceptable!

I've accepted the situation as to carry on would severely strain my patience, and quite frankly I could do without all the stress!

Communication was terrible, and to take a full month to get to this point in my view is totally unacceptable with the product also not being worth the money in my opinion.

I wish I'd just gone to a local garden center and purchased one there.

Your rights are also vastly diminished if you by via a marketplace as I did via Amazon, so buyer beware!

If you're happy with terrible communication, and severe dragging of feet should you encounter a problem then good luck, if however you'd like a stress free purchase I suggest you look elsewhere.

I would have given zero stars, but at least they did send a replacement, although also damaged!?

Please, please, please don’t order anything from this webshop. They are absolutely not trustworthy.

I placed an order a month ago. The website promised delivery within 1–2 days, but I still haven’t received my order.

There is no telephone number to contact them, and when you email them, you only get automated chatbot responses.

Do yourself a favor: pay a little more and order from a webshop you can actually trust. I definitely regret ordering from this one.

I purchased a rattan sun lounger, things started well it arrived in good time.

I was appalled at the vast number of screws & fixings but set about building it.

The pages for English language were missing from the instructions as were the majority of the diagrams which I think would have been the corresponding pages to the missing English text. So I tried the portal for a digital guide, broken link! So I phoned, no reply. I emailed, AI replied with a link to digital instructions, sadly for a chair! I’ve emailed twice since & tried phoning & nothing.

So far, & I’m not finished yet, it has taken me 7 hours to build so if you are considering buying bear in mind you’ll need an engineering degree & crystal ball the figure it out. Also the drinks shelf is fixed open because the mechanism to collapse doesn’t work & the Allen keys snag the rattan when tightening the fixings & made my fingers sore & bleeding. Up-date I’ve finished building it in just 8.5 hours, so a days work, without any response from Deubaxxl the drinks shelf still does not fold down. It’s a nice height BUT stupidly I assumed it would be a standard width but no it’s 8cm narrower than my last sun lounger which does not sound much but it’s the difference between your arms fitting on in a relaxed position or not & I’m a British size 12 so not overly large. Up-date having now given this sun lounger a test drive my disappointment is confirmed, too narrow & the cushion is too firm to be relaxing- don’t waste your money

I have bought tools to change my tires, but they arrived damaged. I have made a claim withing 14 days, which was never responded too, so I made another claim a week later which finally got replied to after another week. Unfortuntelly due to the delay on the reaction from the company, I was not anymore at home since I went on a trip and because of that, customer service, (specifically Kerstin) started to argue with me that the return of product and refund was then out of the deadline. As of now I still couldnt get my refund.

Sent the wrong size garden storage box twice. Took time off work to receive each order and now have to take time off again to send them back!!! Tried to use the call back service to resolve the issue the first time but no phone call!! Difficult to communicate with in English. Thank goodness gor google translate.

Stay clear of these scumbags..

Bought goodies of more than 800€ worth..

Two sunloungers broke on the first day of usage.

It took 5 weeks for them to collect after kept promising and now waiting for my refund..

Take my word, shop locally.

These creatures don't deserve your money!

DON'T GO THERE
We ordered worth of €950 wooden tiles. Turned out not to be compatible with our terrace.
No way to contact Deuba, the chatbot was no help, no replies to various emails. The promised to phone us, never happened. Return form sent, no response. Return costs would add up to €900. No help, no contact.
Disaster

Garden furniture couldnt be made up as screws weren't in line with each other, returned a couple of days after. Knew they had received them through tracking system continually had to email as didn't receive refund, usually no reply. Eventually got refund 34 days later and that's only because I kept on at them

Absolute scam, do not use. Half the order is missing, and there is no way to complain, as their website does not allow messages to be sent. Bunch of thieves.

Ordered a planter on the 5th May contacted on the 11th May to get an update, generic email sent back with tracking info but not working. I contacted back on the 15th May to ask what is going on and no response. Scammers!!

This is honestly the most unprofessional company I have ever dealt with. The return process is completely worthless. After reading reviews from other people, its clear they are scammers with serious issues around returns, shipping addresses, and support.

Ordered a Gardenbrook greenhouse. Asked them specificly NOT to ship with DPD, because DPD always has a problem with finding my address.
Of course they shipped with DPD, of course DPD couldn't find my adress and put 2 of the 4 boxes in their distribution center 30 km away. I asked Deuba to deliver all 4 boxes (not just 2) to my home (it's a greenhouse, too big to collect with my car). Now we are more than 4 weeks further, 2 boxes have been returned by DPD to DEUBA and 2 boxes are still missing. I asked many times for a refund, but they just come with excuses. Still fighting this terrible company to get my money back...

I placed an order for a pergola from Deuba XXL, but it arrived with the wrong dimensions.

I requested a return and a refund, which was agreed with Deuba XXL. The item was collected and returned through their designated transport company.

It has now been over a month since this situation started, and despite the item being returned, both the transport company and Deuba XXL keep delaying the process and I still have not received my refund.

Very disappointing experience. Poor customer service and lack of responsibility. I would not recommend Deuba XXL.

They take way to long to deliver, and if i buy one piece why seperate it? Got one part, and had to wait days for the next. Not buying again for this company.

Very poor quality service. They neglected to make sure that the delivery is picked up from their warehouse by the postal service, and then said that they lost the delivery. Then they sent a new delivery but they sent the wrong color. They didn't offer any compensation and didn't even apologize for their mistakes. Not impressive at all

I ordered a lounger that arrived physically impossible to assemble. After arguing and sending numerous photos and videos, my complaint was finally accepted (barely). That was at the end of September. It's the end of January, and I still haven't gotten my money back. The only information I've received is that my credit institution has my money. This is the first I've heard of such a thing... The worst customer service I've ever encountered, with 33 emails exchanged!

I purchased a wardrobe from this company and, over a week later, I still haven't heard anything from them. It's impossible to get in touch via their advertised phone number, and none of their tracking web pages work. They leave customers completely in the dark, offering no updates or communication. To make matters worse, any emails I send are met with automatic replies containing links to pages that don't function properly. This level of service is unacceptable.

Lighter, easier to assemble
Powerful for shredding
Very good cutting performance
Very Good design
Noise level is acceptable