This is a great company making beautiful bags and I'd wholly recommend them. I ordered a bag online but although it was lovely it wasn't right for me. The returns process is free and straightforward,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased The Vancouver Clutch in the Dark Sand Smooth leather a few days before Mother’s Day as gift to my daughter. I forgot to hit the Express Shipping button and didn’t realize it until the next... See more
Company replied
I bought my first Demellier last month, the Large Siena Bucket in the light taupe color. The delivery arrived in Italy within just a few days. The leather is beautiful and the bag is spacious enough... See more
Company replied
Great bag. Ideal for my work as a news and political commentator and broadcaster. Structured enough to mean business and my version (suede) translates easily into an off-duty look. It is my third Deme... See more
Company replied
Company details
Written by the company
Award-winning handbags. Designed in London by women, for women. Handcrafted in Spain with integrity. Shipping WW. We give back: for every bag sold, we fund lifesaving vaccines for children in need. Discover more at www.demellierlondon.com
Contact info
United Kingdom
- customerservices@demellierlondon.com
- demellierlondon.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gorgeous bag
Gorgeous bag. I purchased the Hudson after repeatedly seeing it on bag lists. It did not disappoint. The leather is lovely and the bag is elegant for every day wear. The shipping was super fast and the bag arrived beautifully boxed. I will definitely be back for more-I'm already eyeing a small version of the Hudson.
July 9, 2026
Unprompted review
Advertisement
beautiful handbag
beautiful handbag. good craftmanship, leather quality is excellent, the bag looks like that on the website, reasonable price for excellent quality; delivery was prompt; easy to use website
June 21, 2026
Unprompted review
Reply from DeMellier
Thank you so much for your wonderful feedback. We are delighted to hear that you love your handbag and appreciate the craftsmanship, leather quality, and overall experience. It means so much to know that your bag lived up to your expectations.
Kind regards,
The DeMellier Team
Excellent service
I bought the Hudson in Tan colour.
Easy to order, fast delivery and my new bag is gorgeous!
Next time I will order The Midi New York Black Small Grain.
Thank you!
July 7, 2026
Unprompted review
Reply from DeMellier
Thank you for your lovely review. We are so pleased to hear you are enjoying your Hudson in Tan and that your ordering and delivery experience was seamless. We hope you love your next DeMellier piece just as much!
Kind regards,
The DeMellier Team
Elegant, Practical & Beautiful
I absolutely love this bag! The design is beautiful, and it's incredibly well made—sturdy while still maintaining its shape. It's elegant without being flashy.
The Midi Hudson is the perfect size for both work and going out. The crossbody strap is what ultimately sold me, and I'm so glad it did.
I spent a long time researching and waiting before finally purchasing this bag, and I couldn't be happier with my decision. Even the unboxing experience was special. It truly feels like a luxury item from start to finish.
July 20, 2026
Unprompted review
Reply from DeMellier
Thank you for sharing such a thoughtful review. We are thrilled that you love the design, quality, and versatility of your Midi Hudson. We are also delighted to hear that your unboxing experience felt special every detail matters to us.
Kind regards,
The DeMellier Team
Easy to order, Gorgeous bag
Easy to order, fast delivery, great value for the money, beautiful design and colour, timeless! Looks better and feels better than some of my bags that cost 10x more! Love this bag, such a great example of quiet luxury. Will definitely purchase again and again from DeMellier
🥰
July 2, 2026
Unprompted review
Reply from DeMellier
Thank you so much for your kind words. We are delighted that you love your bag and that it has exceeded your expectations. It means a lot to hear that you appreciate our designs, quality, and commitment to timeless pieces.
Kind regards,
The DeMellier Team
Advertisement
Bought a medium sized Miami
Bought a medium sized Miami - perfect size for just popping out for a few things and sits nicely on shoulder or held over forearm. The packaging was beautiful and it made the purchase of my 1st bag from this brand feel special. The bag looks amazing and I look forward to seeing how the leather wears in
June 26, 2026
Unprompted review
Reply from DeMellier
Thank you for your lovely feedback. We are so happy to hear that you are enjoying your Miami and that the size, design, and packaging made your first DeMellier purchase special. We hope you enjoy your bag for many years to come.
Kind regards,
The DeMellier Team
5 out of 5!
The look, quality and price of the bag are all top notch. It’s beautifully constructed and gets compliments wherever I go. I love this bag!
July 16, 2026
Unprompted review
Reply from DeMellier
Thank you so much for your lovely review. We are delighted to hear that you love the quality, design, and craftsmanship of your bag. It is wonderful to know it has been receiving compliments too!
Kind regards,
The DeMellier Team
I love the look of my bag
I love the look of my bag, the quality, and how strong the magnetic clasp works. I don’t usually use a everyday bag and this has changed my daily routine.
The bag was delivered quickly, and the packaging was very protective.
July 2, 2026
Unprompted review
Reply from DeMellier
Thank you for your wonderful feedback. We are so pleased to hear how much you love your bag and that it has become such a useful part of your daily routine. We are also delighted that the delivery and packaging experience met your expectations.
Kind regards,
The DeMellier Team
My 6th Demellier..
My 6th Demellier... just love them . From ordering to delivery ( packaging is beautiful) cannot fault. As the saying goes you can never have enough!
July 1, 2026
Unprompted review
Reply from DeMellier
Thank you so much for your continued support. We are incredibly grateful to have you as a loyal DeMellier customer and are delighted that you continue to enjoy your bags and the full experience from ordering to delivery.
Kind regards,
The DeMellier Team
Advertisement
Extremely satisfied with my purchase
Extremely satisfied with my purchase. The bag arrived quicker than expected, to have all fees included and no surprise taxes or customs makes the process easier. To be able to customize and write a personalized note at no charge is a beautiful touch. The packaging was beautiful to open. I learned more about the business through the email sent after the purchase, female owned business, hiring women for design ideas and also giving a portion of proceeds to charity. Overall, I am very pleased with rhe quality and business model and will be purchasing again.
June 23, 2026
Unprompted review
Reply from DeMellier
Thank you for such a thoughtful review. We are delighted to hear how much you enjoyed your purchase experience, from the packaging and personalisation to learning more about our values as a brand. We truly appreciate your support.
Kind regards,
The DeMellier Team
Loveee it
Is the most beautiful bag!!! Is perfect, I have the big size and is perfect because everything fits inside. The quality of the leather is very good, and it looks expensive and very stylish.
July 12, 2026
Unprompted review
Reply from DeMellier
Thank you so much for your lovely feedback. We are thrilled that you love your bag and that it fits everything you need while still feeling stylish and elegant. We hope you continue to enjoy wearing it.
Kind regards,
The DeMellier Team
I got two Hudsons
I got two Hudsons. One white Midi, the other Hudson is in Brown. I love the structure, I love that there is a long handle, the Brown is versatile for all seasons. The white midi Hudson can actually fit a 17oz water bottle which is so fantastic. I love them both. May I please request a white and mocca Hudson full size in leather please!
July 8, 2026
Unprompted review
Reply from DeMellier
Thank you so much for sharing your love for your Hudson bags. We’re delighted to hear that you’re enjoying both your White Midi Hudson and Tan Hudson. The versatility, structure, and thoughtful details are exactly what we hoped to create. We will be sure to share your request for a White and Mocha Hudson in leather with our design team. Thank you again for your wonderful suggestion and continued support.
Kind regards,
The DeMellier Team
I have admired DeMellier for a while.
I have admired DeMellier handbags for a long time and recently decided to purchase one. The workmanship is impressive. The materials are of the highest quality and it is like wearing a work of art. The handbag was delivered in a lovely box and was wrapped so elegantly that it looked like a gift! I will definitely invest in additional handbags from this company.
June 11, 2026
Unprompted review
Reply from DeMellier
Thank you for your beautiful words and for choosing DeMellier. We’re so pleased to hear that you appreciate the craftsmanship, quality of our materials, and the care that goes into every detail of our handbags. We love knowing that your purchase felt like a special experience from the moment you opened the packaging. We truly appreciate your support and look forward to welcoming you back for your next piece.
Kind regards,
The DeMellier Team
Advertisement
Very excellent service and merchandise!
Very excellent service and merchandise!
I found a scratch on the bag , and asked for changing a new one. Although DeMellier told me they can only offer refund and if I still want to have their bag, I should make a new order, but they offer me a discount for purchasing their new bag!
The best is the speed I receive their bags in Taiwan. These 2 orders both just taked less than 4 days from making orders to got the bags in hand.
June 1, 2026
Unprompted review
Reply from DeMellier
Thank you so much for your kind review. We’re delighted that you love your DeMellier bags and that our team was able to assist you with your order. We’re especially pleased to hear that your deliveries reached Taiwan so quickly, as we know how exciting it is to receive a new handbag. Thank you again for your support, and we hope you continue to enjoy your beautiful bags.
Kind regards,
The DeMellier Team
Online shopping is never easy
Online shopping is never easy. For this case, I purchased 3 bags but had to return 2 of them (The New York Shoulder and The Mini Stockholm)due to dissatisfaction with the New York Shoulder’s lack of structure/quality and the mini Stockholm was too small for a day to day bag. Even though I kept the Midi Stockholm and love the mocha colour, the suede itself is fuzzy at certain areas. I did not see such fuzzy suede on the mini Stockholm. Nonetheless, I kept the bag because I like the design and the colour.
June 3, 2026
Unprompted review
Reply from DeMellier
Thank you for taking the time to share your feedback. We're sorry to hear that the New York Shoulder and the Mini Stockholm didn't meet your expectations. We understand that finding the perfect bag when shopping online can sometimes be challenging, and we appreciate you giving our styles a try.
We're delighted to hear that you decided to keep the Midi Stockholm and that you're enjoying its design and beautiful Mocha colour. Suede is a natural material, and slight variations in texture can occur from bag to bag, making each piece unique. However, we appreciate your comments regarding the finish, as feedback like yours helps us continue to improve.
Thank you again for your honest review, and we hope your Midi Stockholm brings you joy for many years to come.
Kind regards,
The DeMellier Team
I was excited for my order but the…
I was excited for my order but the package never got delivered to me. The team has been proactively replying to my emails and raised the concern to the transport team but things are moving really slow and it’s been a long time now ;( I was really hoping to get this resolved sooner !
UPDATE :
Thank you for looking into this case. While it is unfortunate that the package was lost in transit, I truly appreciate your prompt response and for processing my case . I look forward to place a new order soon.
I am updating my review to reflect the excellent support you have provided. The consistent effort from your team to prioritize customer satisfaction is impressive; gestures like these truly matter and help build a strong connection with the brand.
July 5, 2026
Unprompted review
Reply from DeMellier
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about the issues you experienced with your delivery and understand how disappointing it must have been.
I can see that our team investigated this thoroughly and kept you updated throughout the process. While we're committed to resolving issues as quickly as possible, some carrier delays are unfortunately beyond our control.
I'm pleased to see that we've now been able to provide a full resolution, and we sincerely hope this has helped restore your faith in DeMellier.
Thank you for your patience and understanding, and we hope to have the opportunity to provide you with a much smoother experience in the future.
Kind regards,
The DeMellier Team
So excellent
Commande simple Expédition rapide Service après vente avec Laura excellent
June 22, 2026
Unprompted review
Reply from DeMellier
Thank you so much for your kind words. We’re delighted to hear that you had a smooth shopping experience and that Laura from our customer service team was able to assist you. We will be sure to pass on your lovely feedback. Thank you for choosing DeMellier.
Kind regards,
The DeMellier Team
Advertisement
Lovely products and great service.
June 12, 2026
Unprompted review
Reply from DeMellier
Thank you so much for your lovely feedback. We’re thrilled to hear that you’re happy with both our products and service. Your support means so much to us, and we hope you continue to enjoy your DeMellier pieces.
Kind regards,
The DeMellier Team
I bought the Stockholm Bag in Grain…
I bought the Stockholm Bag in Grain Leather -Black, I love how it fits my everyday essentials. Easy to carry and very functional.
July 6, 2026
Unprompted review
Reply from DeMellier
Thank you for your wonderful review. We’re so happy to hear that your Stockholm in Grain Leather has become a practical and stylish everyday companion. We love creating pieces that combine elegance with functionality, and we hope you enjoy carrying it for many years to come.
Kind regards,
The DeMellier Team
Excellent high quality handbag
Excellent high quality handbag. Very good attention to small details. Definite must-buy
July 5, 2026
Unprompted review
Reply from DeMellier
Thank you for your kind words. We’re delighted that you appreciate the quality, craftsmanship, and attention to detail that goes into every DeMellier handbag. Thank you for your support, and we hope your bag brings you joy for years to come.
Kind regards,
The DeMellier Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.