delicando GmbH Reviews 

I ordered a tequila tasting set for a friend’s birthday which never arrived. When I contacted Delicando they said that DHL had said it had been delivered. Why would I contact them to say that I hadn’t received it. The logic baffled me. The company doesn’t know or observe consumer law so I would recommend avoiding this company and its products. Forty euro for no product is unacceptable. Their customer service pretends to be helpful but they aren’t helpful at all. Save your money and shop elsewhere !

Nearly 5 weeks ago I ordered 2 bottles of AF gin. Tracking info states that the delivery company were unable to deliver to the official pickuppoint (it still states that). I have tried contacting the delivery company with no response. I have since emailed Delicando twice with no response. Effectively I have paid Delicando for products and shipping and have received nothing.

Edit following response: I did not see your email to me on 6th August until after I had posted this review on the same day. Prior to that I sent you 2 emails: the first on 27th July to which you did not respond. The second on 3rd August which presumably prompted your response of 6th August. There are anomalies in the tracking information and I am in the process of collating the information in order to reply to you.

Partial delivery 🚚. Impossible to reach via phone and no reply via email. Event is in two days and I don’t have 1/3 of the drinks.

Revised up because I was contacted, parcel retrieved (it was broken at DHL point), refunded. Case closed

nice shop, huge selection, tons of information, perfect service

The best one.
I am very very satisfied customer,
I did ordered many times from delicando,cheap price,
Super quick delivery...
Oh... Super ♥️👍
I love it ..
Thank you very much.
Best regards from Magdeburg 😉

I don't get it about bad reviews,
But...
All what I can say.

I am Very very happy customer..
I did ordered many times ..
And Always super quick delivery!!!
Everything is Top!!!
Thank you 🙏❤️

I ordered from Delicando at the end of December 2025 (EUR 45.41).

The parcel was marked as delivered on 09 January 2026, but I never received it. The designated drop-off location is a shared residential building, and the package could not be found.

I contacted Delicando and cooperated fully with their process. At their request, I even filed a police report and submitted the confirmation.

Despite this, the company refused to offer a replacement or refund. Their position was that DHL marked the parcel as delivered, and therefore no further action could be taken.

The case was then closed without resolution.

This experience raises concerns about how delivery issues are handled when a parcel goes missing after being marked as delivered.

Update (after company response):
Delicando stated that I had agreed to the parcel being left at a “safe place.” This is correct. However, consent to leave a parcel does not confirm that it was actually received.

No proof of delivery was provided (e.g., recipient confirmation, photo evidence, or exact drop-off verification), and the parcel was not present at the designated location in a shared residential building.

The case remains unresolved on my end.

Update: After exhausting the merchant's internal process, including providing a police report, I disputed the transaction through my credit card issuer. The dispute was ultimately resolved in my favor and the transaction amount was refunded. The original delivery issue itself was not resolved by the merchant.

Two high value bottles were designated as delivered to my home in my letterbox. Except they weren't!
Took a long time, filling out forms etc to eventually get Delicando to re send the missing bottles. The delivery company DHL also eventually emailed me to confirm they had not delivered the missing bottles..... very stressful 2 weeks and as a first time customer, I will not use them again ! I did receive an apology from them however the content was more telling me how well they did to rectify the situation when it was me that did all the work !!

Disaster. I ordered 6 bottles of wine for a tasting and
1. They weren't delivered although I waited all day
2. I was told they would be delivered to a Point Relay, and to wait confirmation of delivery
3. No confirmation so phoned Delicando, saying it was urgent, and was told they would be redelivered and the hold up was due to a breakage
4. Received email from Delicando saying I'd refused delivery !
5. Phoned Delicando who said that they had sent goods, and were of no further help.

I'm disgusted by this, as I'm a wine merchant and needed the wine for an international tasting - I now know never to trust Delicando again. It's not enough to have a good selection at good prices, they have to deliver.

Although I live in the U.S., I ordered a margarita care package for family friends who live in Germany. I communicated twice with the Delicando team. They were responsive to my questions both times, and the package arrived in perfect condition precisely one week after I placed the order. I had a very good experience with Delicando.

I have placed several orders here and the service is always top notch and delivery swift and on time.

I like that they have a huge selection of rums ranging from cheap to the most expensive on the market.