Cruise Retail Academy Reviews 

565
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly engaging learning modules and practical training, noting how remarkably well structured, detailed, and informative the courses are for preparing for life and work on a cruise ship. Many reviewers also highlight the exceptional support, consistent encouragement, patience, and professionalism shown by the academy team and mentors throughout the entire learning journey. However, some people mentioned minor areas for improvement, noting that the initial sign-up process could be slightly confusing, certificate details needed better formatting, or expressing a preference for more video content rather than reading.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how structured, informative, and... See more

Staff

People report positive experiences with staff, highlighting that team members are very patient, attentive,... See more

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the informative modules,... See more

Service

Consumers find service to be positive, highlighting that the well-structured modules provide practical... See more

Customer service

Clients share positive opinions on customer service, highlighting that communication is consistently clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just received my certificate for Level I. The content was way more in depth than I was expecting. Not only was it thorough, but clearly a lot of time and effort went into making the experience a... See more

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more

Rated 5 out of 5 stars

It’s an unique flat form where you can gain your knowledge on cruise ships SOPs and also different types of jobs which available in cruise lines. And I would like to thank to Mr Adrian who helped a lo... See more

Company replied

Rated 5 out of 5 stars

When I decided to start my cruise retail career journey, I felt so overwhelmed simply because I didn't know what was expected of me or what awaited me until I came across CRA. Every CRA course that I... See more

Company replied


Company details

  1. Recruitment Service
  2. also in
  3. Cruise Agency
  4. Recruiter
  5. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

565 reviews

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4.9

All reviews

(565)

250 reviews in the last 12 months

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Rated 5 out of 5 stars

A Journey of Learning

A Journey of Learning, Determination and New Beginnings
My journey with Cruise Retail Academy has been an incredible experience. It all started with learning, followed by applying, receiving positive feedback, progressing to the interview stage and eventually getting the opportunity to pursue my dream of working onboard a cruise ship.
The process wasn't easy. There were challenges, waiting periods, preparations and moments that required patience and determination. But I kept going, believed in myself and made it through every stage.
A very special appreciation goes to Rob, who is truly a people's champion. His dedication, encouragement, patience and willingness to support candidates make him stand out. He genuinely cares about people and their success.
Thank you also to Adrian and the entire Cruise Retail Academy team for their guidance, professionalism and support throughout the journey.
Today, I am excited and grateful to be preparing for my first cruise ship contract with Avolta onboard Norwegian Bliss. This is more than just a job opportunity; it is the beginning of a new chapter in my life and career.
To anyone aspiring to work in the cruise industry, I would highly recommend Cruise Retail Academy. Stay committed, be patient and never give up on your dreams.

Thank you, Cruise Retail Academy, for being part of my journey!

November 4, 2026
Unprompted review
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Rated 5 out of 5 stars

MY SINCERE APPRECIATION

I would like to appreciate Rob and Adrian and the entire Cruise Retail Academy team. From day one, the training was professional, well structured and very practical. They supported me step by step. From the academy, documentation, to now my embarkation. THANK YOU so much. Their transparency, quick responses and genuine care made the whole journey smooth and less stressful. I am truly very grateful and feel fully prepared for the embarkation. I highly recommend Cruise Retail Academy to anyone dreaming of a cruise retail career. Thank you so much Adrian and Rob

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent range and quality of material covered.

I just received my certificate for Level I. The content was way more in depth than I was expecting. Not only was it thorough, but clearly a lot of time and effort went into making the experience as structured and engaging as it was.

The very few grammatical errors and misprints didn’t affect the quality of material covered and presented.

November 1, 2026
Unprompted review
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Rated 5 out of 5 stars

I've been with Norwegian Pearl for…

I've been with Norwegian Pearl for about 2 weeks now and I have an amazing team, amazing management.
I've carried myself so well and it's all thanks to your trainings and more insightful articles and programmes that we do at Cruise Retail Academy

October 16, 2026
Rated 5 out of 5 stars

My experience with Cruise Retail…

My experience with Cruise Retail Academy has been truly rewarding. The knowledge and certifications I have gained are already helping me in my current land-based job and preparing me for my dream of working at sea.

I’m especially grateful that the courses were free and accessible. I once thought I lacked the qualifications to pursue a cruise ship career, but this opportunity has given me new knowledge, confidence, and direction. I am now working on my documentation and preparing to apply, with the goal of joining the cruise industry Soon.

My heartfelt thanks to Adrian Pittaway and the entire Cruise Retail Academy team for creating this opportunity and supporting aspiring cruise professionals. I thank Almighty God for leading me to this platform at the right time. I’m excited about the journey ahead and the opportunity to turn my dream into reality!

October 24, 2026
Unprompted review
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Rated 5 out of 5 stars

My experience with the Cruise Retail Academy

My experience with the Cruise Retail Academy has been excellent so far. The team is professional, supportive, and well-organized. They guide you step by step through the entire process, from securing the job to completing the onboarding and preparing to start work. Communication is clear, and they make sure you feel supported and informed at every stage.
I would highly recommend CruiseRetail Academy to anyone.
You are guaranteed to have a smooth and positive experience.

October 21, 2026
Rated 5 out of 5 stars

Excellent

It was very useful to get to know about better ways of producing a résumé and a CV. Rob brought important information, and shared the perspective recruiter's get through this first contact.
Those tips helped me to taylor mi resumé an CV in order to make my applications more attractive.
Thanks to everyone on the Retail Academy team.

October 18, 2026
Unprompted review
Rated 5 out of 5 stars

Cruise Retail Academy has been an…

Cruise Retail Academy has been an amazing learning experience for me. Through the app, I learned so much about the Sales , life onboard a cruise ship, and different luxury brands. The lessons were informative and helped me understand what to expect while working onboard. Most importantly, Cruise Retail Academy played a big part in helping me turn my dream of working on a cruise ship into reality. I’m truly grateful for the knowledge, preparation, and confidence I gained through this platform.

October 12, 2026
Rated 5 out of 5 stars

I was helped and guided by Robi and…

I was helped and guided by Robi and Adrian every step of my journey. Every email they reply and every concern you have they help. I will always appreciate cruiseretail academy. With all the courses that help you through out your journey.Y’all helped change my life and I appreciate it. thank you

October 7, 2026
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Rated 5 out of 5 stars

Thank you for providing the CV Workshop…

Thank you for providing the CV Workshop Webinar course. I found the content informative and useful, and I appreciate the effort your team has put into helping members improve their CVs and career opportunities.

I would be happy to share my feedback and support Cruise Retail Academy.

Thank you once again for this learning opportunity.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

My journey with Cruise Retail Academy…

My journey with Cruise Retail Academy has been truly valuable and transformative. From the beginning of my learning journey to this important day of embarkation, I have gained more than knowledge,, I have developed a stronger understanding of luxury retail, guest satisfaction, product knowledge, and the importance of creating memorable guest experiences.
Adrian and Robi, thank you for your guidance, encouragement and for believing in my potential. Your support has helped me grow in confidence and strengthened my determination to succeed in cruise retail. I especially appreciate the knowledge I have gained in luxury sales and jewelry, which I am excited to put into practice onboard.
As I begin this new chapter, I carry the lessons from Cruise Retail Academy with pride and a commitment to learning, delivering excellent service, achieving sales goals and representing the academy professionally. Thank you for being part of my journey. Today is not just the beginning of my contract ,it is the beginning of putting everything I have learned into action. I will make you both proud.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

People should know the academy has very good courses which are free and you get awarded with a certificate after completion.
My experience was great throughout the whole course,the quiz which I had to pass by 100 percent.The podcast which reminded me the points I had left out.This was the best experience for sure!.
The company is really helping most of us a lot through the academy and jobs offer too .

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

The GREAT SERVICE AND SELLING IN CRUISE…

The GREAT SERVICE AND SELLING IN CRUISE RETAIL course was one of the most useful courses I have completed with the Cruise Retail Academy.
The lessons were well structured, easy to understand, and full of real examples we face in cruise retail.

I particularly valued the sections on turning service into selling, personal branding, and understanding our luxury guests.
It has helped me tell the brand story & close sales naturally.

Content was interesting, interactive and not too long. Thank you for creating such a transparent and trustworthy learning experience.

October 10, 2026
Unprompted review
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Rated 5 out of 5 stars

The program was easy to understand

The program was easy to understand, very eye opening and really informative. I learnt so many things and I’m hoping to join the cruising world and apply what I learnt.

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Knowledge isn't just an academic or…

Knowledge isn't just an academic or professional asset—it is a tool for personal empowerment. Those who commit to lifelong learning do not merely open more doors for themselves; they build a version of themselves that is more resilient, capable, and truly free.

October 2, 2026
Unprompted review

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