CRISTEL Reviews 

I am not reviewing the quality of CRISTEL cookware, but CRISTEL as a company and how it supports its customers.

I purchased a CRISTEL pan from one of its official dealers and later learned that it was a display item, shipped without its original packaging or documentation. None of this was disclosed before the purchase, despite charging the full retail price.

I contacted CRISTEL, and to their credit they acknowledged that the dealer had not complied with their own quality and service standards. However, that was where their involvement ended. They simply reminded the dealer of their requirements but offered no replacement, no partial refund, and no other meaningful solution.

The pan itself appears to be new and in perfect condition. My disappointment is therefore not with the product, but with CRISTEL's attitude towards customer service. A premium brand should stand behind its standards when an authorised dealer fails to meet them—not merely acknowledge the problem and leave the customer to bear the consequences.

Premium quality is measured not only by the product itself, but also by how a company handles situations like this. Unfortunately, my experience with CRISTEL did not reflect the premium values the brand promotes.

Excellent.

We have bought several Cristel pots with glass lids. A glass lid exploded in the dishwasher. Fortunately the dishwasher was not damaged. We received a response from Cristel that it was our fault. We have used pots from cheap companies with glass lids for many years and nothing ever happened. But the expensive glass lid from Cristel exploded after 1 year of very careful use. Buy pots from Ikea instead. They really last a lifetime...

Bought from their pro line up. got a few things including glass lids.
One of the glass lids explode in my cabinet without being touched.
I asked Cristel about it and they said they didnt cover it under warranty. They claim it could have been damaged before hand.
I refute that but they dont seem to care. I am a consumer in this case and EU law would state that all goods sold must be sold with warranty included.
The stainless steel is good but dont by the glass lids, they will shatter and they'll do nothing about it.
By the way I am still find glass shards around the house

We had a situation where the recipient of the product we ordered suddenly passed away, and it's no longer needed.
I tried reaching out via email a week ago, and they STILL haven't responded to me.
I tried sending out a follow up email, but nothing.

Truly disappointing and horrible customer service.

Would not advise to buy any of their anti-stick products! The anti-adhesive wears off very fast, and while they promise to re-do the anti-adhesive (the reason I purchased the pan), it costs almost as much as a new pan (EUR 74!!). The anti-adhesive worked well for less than 2 years, and the pan was over EUR 100. Very poor!