countX Reviews 

We worked with CountX for approximately two years. While the relationship started off reasonably well, it ultimately ended on a very disappointing note.

During our engagement, a number of compliance filings were missed, which only came to light after we terminated the relationship and moved to a new provider.

More than a year after leaving CountX, we are still being notified of historical compliance issues and missed filings that originated during their tenure. As a result, we continue to spend significant time trying to obtain information and documentation from CountX to resolve these matters.

What has been particularly frustrating is the complete lack of support following the termination of our engagement. Responses from our former account manager have been non-existent, support requests go unanswered, and obtaining historical information has been unnecessarily difficult. Given that statutory compliance is at the core of the service being provided, access to accurate records and assistance with historical matters should not depend on whether a client is still actively paying for services.

Overall, our experience was poor. We found the service to be expensive, and the absence of meaningful post-termination support has only compounded the issues we have encountered. Based on our experience, we would not recommend working with CountX.

CountX is very helpful and proffessional.
Melissa knows everything and she is very helpful and responsive. You can always count on her.

We used countX to support one of our client businesses with German VAT compliance, and the experience has been excellent from start to finish.

Melissa in particular was outstanding. She was always highly responsive, incredibly patient, and consistently helpful throughout what can be a very confusing process. We weren’t heavily trading in Germany, so there were periods where things slipped on our side, but she was always understanding and supportive, never pushy or difficult.

What really stood out was how clearly everything was explained. Whenever we got stuck with the various portals and submissions, Melissa would provide step-by-step guidance, often with screenshots, which made a big difference.

Their automated systems were also very effective, with timely reminders that ensured nothing was missed.

Overall, a very professional and reliable service. I would highly recommend countX to anyone needing help with EU VAT compliance.

I finally feel confident that everything is handled correctly. Highly recommended!

CountX has been an absolute lifesaver for my business! Their expertise in VAT is unmatched, and they’ve made everything so much easier and stress-free. The team is super professional, responsive, and always willing to explain things clearly. I finally feel confident that everything is handled correctly. Highly recommended!

Countx helped us resolve errors in our invoices and send accurate reports with its JTL integration. They have a simple and understandable platform. They responded quickly to all our emails. They're a good company to work with for VAT number registration and monthly reports.

I started working with this company in January 2025 with the goal of registering a German VAT number for my Spanish business. What should have been a fairly straightforward process turned into a months-long ordeal filled with delays, unclear communication, and completely unacceptable customer service.

Despite the German VAT number never being issued, the company began charging me for the service starting in April 2025. I raised this issue with their support team, only to receive a dismissive response claiming that the charges are in line with the terms of the agreement — even though no service had actually been rendered at that point.

As of today (June 10, 2025), the registration process is still unresolved. The German tax office apparently rejected the application due to missing documents — something I was only told after months of delays and vague updates.

Given the lack of progress and poor handling, I made the decision to cancel the registration process altogether and formally requested this in an email to their support team on May 28, 2025. I also asked for a refund for the months they charged me for a service they failed to provide.

Since then — radio silence. No response. However, on June 4, 2025, yet another payment was charged to my account.

Their communication is sporadic at best (typically one vague response every two weeks), their accountability is nonexistent, and their business practices — particularly billing for services not delivered — are deeply troubling.

I strongly advise against working with this company. If you value your time, money, and peace of mind, look elsewhere for VAT-related services.

professional, reliable, trustworthy, good communication, friendly, conclusion: very good business partner

We've been working with CountX for almost a year now and we really appreciate their efficiency.
They save us a lot of time and energy in the complex domain of VAT.
Besides, they are very reactive when we have a question and their answer is clear.
Thank you to the team and particularly to Melissa !

Another absolutely horrible player in the VAT Services world.

CountX initially presents as a small capable firm, with good tech and reasonable rates. However, upon closer involvement with them, you will find them to be anything but.

If you are an English speaking or US based client, they will assign your account to a representative who is completely unhelpful, obtuse, and lazy. In 14 months, my assigned rep has never once offered a single piece of useful commentary on ANYTHING. They are robotic, impersonal, and will not complete tasks when they are due. This person loves her billable hours, so be careful if you are already working with them, because she will very easily attempt to overcharge for things as simple as sending emails.

The poor service eventually required the intervention of one of the Co-CEO's. However, even this individual was incapable of providing anything close to capable customer service.

The key is that CountX's business model is based on hiring independent contractors as their fiscal reps in countries where it is required. Because they don't employ these people, they are paying hourly for their services, and hence have a very clear motivation to not engage those partners. They also will not provide you with copies of any communications between them and YOUR fiscal rep. In other words, if you have a question about your tax services or would like to know the status of a particular issue, their response is simply to "trust us". You will not know dates that correspondence was received on your behalf or if anyone is working to resolve the issues that always come up with VAT Servicing.

It is very sad this industry is so filled with so many companies who do not care about their customer, but unfortunately, CountX is just another brick in the wall of corrupt and incompetent VAT Services providers. My advice is to stay as far away as possible.

We started working with CountX in 2023 and so far we have been happy with their service and the way they manage their client relationship. As our business grows, we will rely on them to support us with the increasing complexity of VAT reporting.