Contabo Reviews 

I'm a new customer. My first VPS has been working perfectly, which encouraged me to order a second one. Unfortunately, this time I'm experiencing a major packet loss issue on my new VPS, and it has been going on for over 24 hours.

I've submitted several support tickets, but I haven't received a single response so far.

At the time of writing this review, this issue has already delayed my work and disrupted the launch of my project. After looking through various customer reviews, I can see that poor customer support appears to be a recurring issue, with some customers describing it as virtually non-existent and absolutely disastrous.

I'm now seriously questioning whether I should migrate my services to another provider before even launching my project, or whether I can still trust this company.

The real concern is the lack of responsiveness when problems like this occur. When a major server issue leaves your applications inaccessible for more than 24 hours, the consequences can be serious

I ordered a Contabo Cloud VPS 6 (Core) to test and deploy some applications.

First of all, their pricing is misleading. Contabo advertises this VPS starting at €7.38/month, but what is not immediately obvious is that this price is only available if you commit to a 24-month payment plan. If you choose a regular monthly payment, the actual price is significantly higher. In my case, I paid €9.23 per month. I find this pricing approach misleading, as the advertised price does not reflect what a customer would normally expect to pay on a monthly basis.

Unfortunately, the problems did not stop there.

Shortly after provisioning the VPS, I noticed that CPU usage was constantly hitting its limit, even when the server was practically idle and running no significant workloads.

After performing several tests and measurements on the second or third day, it became clear that this was not caused by my applications or configuration, but appeared to be a CPU limitation imposed at the hosting provider level.

The actual performance of the VPS did not meet my expectations based on the advertised product specifications, making the service unsuitable for my needs.

I contacted Contabo support, explained the situation, and explicitly requested a full refund because the service was not performing as expected. Support confirmed that the refund would be processed.

Today, I received only €8.30 instead of the full €9.23.

Yes, the difference is just €0.93. I am not particularly concerned about the amount itself. What matters is the principle.

I paid for a service that did not deliver the expected performance, requested a full refund shortly after purchase, received confirmation that it would be issued, and then was refunded less than I had actually paid.

Between misleading headline pricing, disappointing CPU performance, and an incomplete refund, this experience has seriously damaged my trust in Contabo.

I would not recommend Contabo to anyone who values predictable server performance, transparent pricing, and honest customer service.

A hosting provider should deliver what it advertises, be transparent about its pricing conditions, and honour its commitment to issue a full refund.

Great experience, problem solved as expected!

Solution, service

I run a production system for a client on a Contabo VPS in the EU. A few days ago I started noticing intermittent packet loss: pings were dropping, and the connection to my services became unstable.

I opened a ticket and the support team took it seriously. Instead of sending generic troubleshooting steps, they looked into the problem and migrated my VPS to a better host. Since then the connection has been stable, with no more dropped pings.

That's exactly what I expect from a hosting provider: they identified the root cause and fixed it on their side instead of making me prove the problem over and over. Together with the very good price-to-performance ratio, it makes me comfortable recommending Contabo to other developers and businesses.

Thank you to the support team!

I would like to point out that the contact page—or rather, the sales contact form—is currently not accessible to people without an existing customer account. To submit an inquiry, it appears that you must first create a customer account and add a credit card or link your paypal or IBAN. These are sensitive data for a quick inquiry. From the customer’s perspective, this is an unfortunate user experience, especially for prospective customers who simply want to clarify a quick question about a contract or rate plan beforehand.

I lost access to my 2FA authenticator and couldn’t log in to the new Customer Panel. I filled in the account recovery form, and within a few hours Arturo from the support team verified my identity and reset 2FA. Fast, clear and professional support. Thank you!

Excellent and fast support! I had a minor billing issue due to a temporary bank delay, and their support team (especially Gillad) kindly waived the reactivation fee as a gesture of goodwill. Very professional customer service. Highly recommended!

Excellent Services, resolves all my issues

Thanks a lot for the service

The support was Great. Solved my problem!
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super fast support

5/5 always , trusted one.

Quick response and very easy opening a ticket compared to the past which was a somewhat complicated process

The site crashed when I was doing the application...don't contact me again...