CloudTalk Reviews 

I started using cloudtalk to switch from google voice. I started using cloudtalk because I wanted to ramp up my volume for cold calling. I love how they have a power dialer that I can use. A few things that was confusing for me to use during my trial, when I set the campaign to auto dial numbers below 3 seconds the next number would not be dialed, the analytics was confusing to view as I had to open a seperate website and scroll through many pages before I was able to find the call recordings where I actually connected with my prospect. It would be really useful if I had all the connected call recording in one place instead of having to look through many recordings where it is not connected. Overall it is a major upgrade for me from using google voice and I'm looking to upgrade to using the power dialer in the future as well. Thank you.

Just got onboarded with CloudTalk and so far it's been a great first impression. The API integration was way better than I expected — plugged it into our stack pretty smoothly. It also feels like CloudTalk is going for more than just a basic dialer, leaning into agentic voice AI territory, which is exactly the kind of direction I'd love to see them push further.

Went with the quarterly plan, hoping the experience stays this solid going forward. Special thanks to Sibo for making the onboarding completely seamless — genuinely one of the smoothest setups I've had with a tool like this.

**Fast, reliable, and a huge timesaver!**

CloudApp (Zight) has made visual communication effortless. Capturing screenshots, annotating them, and sharing instant video screen recordings saves our team countless unnecessary meetings and long emails. The instant link-sharing feature works seamlessly, and the user interface is super clean. Easily one of our most essential productivity tools!

The transparent pricing—especially the plans for small teams—caught our attention. Setting up the demo account was quick and straightforward, and we were able to start making test calls right away.
During the demo with the sales team, we were able to clarify our remaining questions, and in the onboarding session, we finalized the setup.
All in all, we are very satisfied. The many videos and tutorials on the Pipedrive integration were also extremely helpful.

Amazing

I have been using cloudtalk for the past few days and it actually gives me the opportunity to make clear quality calls at a stretch.

Good friendly service and knowledgeable.

Ludwig was a pleasure to deal with, fast, clear, detailed, and friendly!

I've only been using CloudTalk for a short time, but so far it's been great. Call quality is solid and their customer service has been really helpful. Right now I'm setting up the integration with my CRM, Pipedrive, and everything's working smoothly so far. Would recommend.

Great tool, very good experience.

My account needed to be verified before I could do anything, and the customer service team, Keith to be specific, came back within minutes, confirming this had been sorted. Great experience as it meant it didn't interrupt my work.

Thanks to AI, I found a vendor that is offering a good pricing policy with all the features you need. From the very beginning, answers from CloudTalk team came fast, support team was very reactive, subscription plans are clearly explained and they offer multiple integrations with third-party solutions that are very useful on a day to day basis. by opposition with other vendors that don't really care about customer satisfaction, each time you reach out to CloudTalk, you can feel that this is a priority if not the priority in this company. easy to use and fair pricing, what could i ask for more?

I tested CloudTalk for outbound cold calling in the US and had a really positive experience overall.

The platform was easy to set up and use, and I particularly liked having the desktop app, it made it very practical to manage calls directly from my computer.

I also really appreciated the level of communication from the team. I received regular emails and always felt that support was available if I needed help. That made the overall experience feel very smooth and reassuring.

Overall, CloudTalk is a practical solution for sales teams doing international outbound calling, and I’d definitely consider using it again.

We took on cloudtalk recently having used 2 other providers over the last couple of years. Bradford who showed us through the system and was great. We have decided to go with this full time now instead of the other systems as the customer care, useability of the system, and the general added features of this comparted to some

Terrible experience with this company.
Their customer service is trash.
Their software has errors and bugs.
Their interface is outdated.

How to tell if a company is terrible?
You have to fight with them for your own money. Cancelled their subscription 1 hour after it was charged, I was not provided with a refund and had to dispute it through my bank since they are not refunding the payment, still blocked my account right away. Currently in dispute for credit as well, since they don't refund unused credits.
This company is a prime example of low quality companies, never have I experienced that I would have to fight for a refund of a service that I didn't use.
0 quality service, low connect rates, low customer care

CouldTalk has made it easier for me to manage my professional call without mixing them with my personal communication. The interface is simple to use and I find the calling features convenient for regular client interactions. Being able to handle calls from my computer is especially useful when working remotely. Overall, it's a practical tool for keeping business communication organized.

CloudTalk audio files are applied to evaluate customer communication handling when necessary. It is very helpful in the case of onboarding new employees since they would be able to listen to the recording rather than only study the documentation. Sometimes I have found the recordings to be useful for revisiting a particular conversation due to the misunderstanding of the agreement made.

We use CloudTalk to route calls to the right people when someone isn't available. The call history makes it easy to see missed calls and follow up without losing track of them. Having the information in one place is helpful when multiple people are involved in handling customer requests. It keeps the communication process fairly simple.

Support is extremely great. We've got a POC that's constantly working on everything we bring up. The reason for the 4-stars is that there's still areas where we're waiting on CloudTalk to perform. This should hopefully be resolved by mid September.

Great service and fast!

A surprise was the speed of support ticket answer on the trial version, I am not sure if it was even a minute and I received and answer... a human one ;)

All and all positive experience.