CLEW Reviews 

65
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Exceptional customer service from CLEW Snowboard Bindings and their distributor, EMDIST! My binding had a missing part due to my negligence during the ski trip in Japan. When back to Hong Kong,... See more

Rated 5 out of 5 stars

Thankfully I took German for 3 years in Highschool! My favorite binding company and overall my favorite step ons! The Clew bindings are amazing I have had mine for 3 or so years. Not only is there ama... See more

Rated 5 out of 5 stars

I had problems with the bindings after my first season, let clew know asap and they gave me a very good compromise. Very quick on the response and kept their word with replacement parts. Very happy wi... See more

Rated 5 out of 5 stars

Ordered my new bindings today!! Had some questions, with prompt friendly responses my questions were answered. Loved my experience shopping with Clew Snowboarding!!! Can’t wait to ride this winters s... See more

Company details

  1. Snowboard Shop
  2. Activewear Store
  3. Clothing Store
  4. Winter sport Store
  5. Winterwear Store

Written by the company

CLEW, eine Marke aus München, hat die Snowboardbranche mit ihren innovativen Bindungen revolutioniert. Jede Bindung wird in eigener Produktion in Deutschland gefertigt und in über 40 Länder weltweit verkauft. Neben Bindungen stellt CLEW auch Snowboards sowie Produkte wie Hoodies, Caps und Beanies her. Mit einer Community von über 250.000 Followern auf den sozialen Medien ist CLEW ein bedeutender Player im Wintersport.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

65 reviews

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4.6

All reviews

(65)

31 reviews in the last 12 months

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Rated 1 out of 5 stars

Clew Independence 1.0 bindings have an…

Clew Independence 1.0 bindings have an engineering issue that can make the bindings to not work anymore. This can happen to everybody on every moment. Until this issue is solved, I would suggest not buying it!

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

I’ve NEVER given a 5-Star Review Before

Genuinely, the CLEW Team deserves all 5-stars! I am a Ski Patroller on the East Coast and when I reached out to CLEW they were not only timely with responses, but they explained things well and they were more than willing to help. They provided me with a discount for riders like me who are out there using gear to the extent of its use so that we can keep other skiers and riders safe. When I had an issue with a part of the binding, they were quick to respond and rectify the issue.
Aside from stellar customer service, the product itself is top tier. Surrounded by bias, and me myself being biased, I was nervous about choosing CLEW when so many patrollers I know ride Burton Step-Ins. No shade here to Burton or other companies in this fast growing field of development… but they just aren’t CLEW! Countless times this season I have been faster to securely clip into my bindings. Whether it’s ice, slush, powder, or a combination of conditions CLEW has made it easy. I don’t have to worry about wiping snow off the binding, or if I’m securely clipped in. These bindings take away any worry which helps me focus on what matters most during my shifts.
I couldn’t thank them enough for their help and support this year. Cheers, CLEW Team!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome thanks

The connection and communication with Lisa awesome! She was very helpful and very nice to talk with. Must be a great team there!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Clew customer service was amazing

Clew customer service was amazing. I received a response the following day after one of my bases for my bindings broke. Before I even woke up, they had responded and sent a replacement free of charge. Exactly what you would expect for a premium binding that was still in its first couple of years of use.

December 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Customer service was amazing

Customer service was amazing! My package came quick and when I needed help with an issue the company was very understanding and helpful throughout the whole process! A great company.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service is absolutely incredible

Customer service is absolutely incredible!!! I bought a pair of they goggles and the lenses ended up getting messed up…. I emailed customer service to see if I could get the link to buy new lenses. And they just sent me a brand new pair!! Thanks again to Lisa she was awsome. Thanks to the clew team I can snowboard again! 🫶

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect products and very good service

CLEW's step-in bindings offer a fast, user-friendly experience that allows you to keep using your current boots. They provide excellent riding quality, and their service team is highly regarded for being helpful and responsive.

December 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Client service is top!

The brand and product itself is top quality. But the most precious is not only product, but people who sell it! Thank you Clew team and Lisa for your prompt communication!

November 17, 2025
Unprompted review
Rated 2 out of 5 stars

Viel Komfort, aber schlechte Qualität.

Obwohl die Clew-Bindung in puncto Komfort gut ist, finde ich die Garantie von zwei Jahren sehr eingeschränkt. Ich wohne in den Niederlanden und snowboarde nur einige Wochen pro Jahr. Innerhalb von drei Jahren nach dem Kauf sind beide Toe-Straps kaputtgegangen. Dafür werde ich auf die Ersatzteile auf der Website verwiesen.

Although the Clew binding is comfortable, I find the two-year warranty very limited. I live in the Netherlands and only snowboard a few weeks per year. Within three years of purchase, both toe straps broke. For this, I was referred to the spare parts section on the website.

The overall quality of the Clew binding is therefore quite disappointing.

December 10, 2025
Unprompted review
CLEW logo

Reply from CLEW

Hi Anna,

thanks so much for your feedback! We’re thrilled you enjoy the comfort of your CLEW bindings and love having you in our CLEW community.

All our products come with a two-year warranty, which is the standard across the winter sports and snowboarding industry. Unfortunately, in your case the warranty had already expired by more than a year, so we weren’t able to provide free spare parts this time.

We hope this won’t stop you from enjoying the slopes — wishing you an amazing winter season ahead with your CLEW bindings!

Your CLEW Team

Rated 5 out of 5 stars

Thankfully I took German for 3 years in…

Thankfully I took German for 3 years in Highschool! My favorite binding company and overall my favorite step ons! The Clew bindings are amazing I have had mine for 3 or so years. Not only is there amazing customer service that has helped me TWICE now, they are the best step on in my opinion. As someone who spent 7-8 years on normal bindings the Clew Bindings are a game changer! The fact they have a heel and toe strap is honestly my favorite part, because you don’t have to get over the mental block that comes with step ons with no strap and I feel more secure. They are solid on the base and I’ve even seen people throwing triple corks in them even though I’ve given up on park riding I know the Clew’s are great for every aspect of riding!

December 4, 2025
Unprompted review
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Rated 5 out of 5 stars

I love these bindings!

I love these bindings! I have used them for over 2 years now. I have ridden on ice and in powder with no problems at all. The customer service is also great.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome product. Better customer service.

I know it's the same review as in Google, but it's the truth. I'm very happy with this purchase.
The product is awesome.
The customer service is even better. I'm so glad I bought these bindings, I absolutely recommend this company and product.
I have no longer have to sit every time I go off the lift. It's easy and efficient.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with my experience with…

Really happy with my experience with Clew. I ordered the product and it came in within 3 days. When I opened my box I did not have the hardware needed to install the bindings. This could have been a shipping issue, but I could have thrown them out with the box. I contacted customer service , from the United States, and got a response less than 10
Hours later. I was communicating with Jette (sick name) and was just so grateful for how quickly they got back to me, and how willing they were to resolve my problem. I have a ski trip that is less than a week away, and they were willing to express ship the hardware. Amazing service. At the end of the day everyone makes mistakes, but it’s how you correct them, and I’m really grateful for clew working with me on this.

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

I did a lot of research before deciding…

I did a lot of research before deciding to order CLEW Bindings and also a CLEW snow board. First off the Binding worked amazing, for anyone who complains about potential snow pack, be realistic there is no mechanical Bindings that can possibly work flawless 100% of the time. I have had no issues with the bindings working 100% of the time in the conditionsI ride, because if I see a little snow packed I clean it out or stomp with my foot in the bindings to ensure it locks. again it's a mechanical lock so be realistic especially you're in deep powder, enough said. Now the CLEW board. I am an intermediate snowboarder, I've used a great number high dollar snowboards, and not a single one as preformed as good as their board. when I took a speed run down a slope, I hit 40 miles per hour, and I'm telling you that even for someone at my level, not one did I feel like I had to worry about loosing control. The CLEW board simply out performs any board I've used in it's class, and even many outside of its class. lastly CLEW customer service is hands down the best I've experienced. 2 days after getting my board and bindings, someone at my local ski resort stole my board and with the lower half of the bindings. I contacted CLEW explaining what happened. Even though it was an issue that did not concern them, they cared about my situation, and took of me as a customer. Hands down 5/5

December 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Ordered my new bindings today!!

Ordered my new bindings today!!
Had some questions, with prompt friendly responses my questions were answered. Loved my experience shopping with Clew Snowboarding!!! Can’t wait to ride this winters snow.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely AMAZING company!!!

Absolutely AMAZING company!!!
Needed replacement straps for my clew bindings,
jettes correspondence to my query was quick and efficient. Highly recommend this company’s products and customer support and services.

September 27, 2024
Unprompted review

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