Ordered a ring for Christmas and was told it would ship on 12/22. When I contacted them about the shipment, they couldn't confirm it would be here as promised. I reached out to customer service ov... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very happy with my purchase. My ring is beautiful, fits perfectly and was delivered quickly. My only complaint is that the store in my local mall closedown and now I don’t have a place to get rou... See more
Company replied
The shopping was great. The options for the type of diamond you want and the settings were great. I would have given five stars but the process of getting an appointment to speak to an expert was diff... See more
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I purchased a pendant necklace. The diamond exceeded expectation was given a range and it was above what I thought I was getting, the brilliance a clarity are truly impressive. Love the independent g... See more
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Company details
- #105 of 157 best companies in Jewelry Store
- #148 of 312 best companies in Clothing Store
Written by the company
Shop Beautiful, Affordable, and 100% real diamond engagement rings. Clean Origin Lab Created diamonds are identical to mined diamonds having the same chemical, physical and optical properties as their mined counterparts. Our Lab Created diamonds are ec...
Contact info
Southfield Avenue 68, 06902, Stamford, United States
- (888) 487-2145
- cleanorigin.com
4.3
Excellent
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Clean Origin
Hi James, thank you for taking the time to share your experience, especially as someone who doesn’t usually write reviews! We’re truly honored for a second purchase and appreciate your continued trust and support.
Everything was seamless and my wife is…
Everything was seamless and my wife is thrilled with the ring. Great job!
August 13, 2026
Reply from Clean Origin
Thank you for sharing your experience! We’re delighted to hear that everything was seamless and that your wife loves her ring. We’re glad we could be part of such a special purchase! Thank you for choosing Clean Origin.
I am very happy with my purchase
I am very happy with my purchase. My ring is beautiful, fits perfectly and was delivered quickly. My only complaint is that the store in my local mall closedown and now I don’t have a place to get routine maintenance done on my previous purchases.
August 3, 2026
Reply from Clean Origin
Thank you for sharing your experience! We’re glad to hear you’re happy with your new ring and that it fits perfectly. We’re sorry to hear about the store closure, and we understand how disappointing it is not to have a convenient location for routine maintenance. We truly appreciate your continued support!
I was pleased with the entire process
I was very pleased with the entire process.
However, I do feel like someone should have contacted me for confirmation, adding a personal touch to the process.
August 11, 2026
Reply from Clean Origin
Thank you for sharing your feedback! We’re glad to hear you were pleased with the overall process. We also appreciate your suggestion about adding a personal touch with a confirmation call—we’ll be sure to share this with our team. Thank you for choosing Clean Origin.
After looking at other websites of…
After looking at other websites of competitors, Clean Origin had a unique style that made it stand out.
I was torn between two designs - Clean Origin was the choice I made because its designs were unlike any of the others - and that made all the difference.
August 10, 2026
Reply from Clean Origin
Thank you for sharing this! We’re so glad our designs stood out and helped make your decision easier. It means a lot to know that you found a style with Clean Origin that felt unique and right for you! Thank you for choosing to shop with us at Clean Origin.
Reply from Clean Origin
Thank you for sharing your experience! We’re so glad everything went smoothly and that you’re happy with your beautiful diamond ring. Thank you for shopping with us at Clean Origin.
Clean Origin Delivers Gorgeous Quality
I love this ring. I’ve always dreamed of having an emerald cut diamond and this ring delivers. It was super easy to order and to get resized. Customer service immediately reached out to me to confirm the order and size. I purchased a 6 ct tw. Emerald Bezel Set Ring in 18K Yellow Gold. It shipped quickly and I had my ring on my finger within 10 days of placing the order. The diamond is gorgeous and looks fabulous on my hand. It’s a great cut and color and sparkles beautifully on my hand. I’d buy this again and will always look to Clean Origin when I buy ethical jewelry.
July 23, 2026
Unprompted review
Reply from Clean Origin
Hi KD, thank you so much for your incredible review! We’re thrilled to hear that your dream emerald-cut ring exceeded your expectations and that you’re loving how it looks and sparkles on your hand.
We’re also glad to hear that the ordering and resizing process was seamless and that our Customer Service Team was able to assist you promptly.
Thank you for choosing Clean Origin and for trusting us for your ethical jewelry. We truly appreciate your support and hope you enjoy your beautiful ring for many years to come!
Reply from Clean Origin
Hi Levar, thank you for your wonderful review! We’re so glad to hear that you love your ring and that it was just as described. We truly appreciate your support and hope you enjoy wearing your beautiful piece!
It took me a while to decide what I…
It took me a while to decide what I wanted and I did everything virtually. I was disappointed with the shipping time because I was impatient to get the ring! Haha! It’s beautiful and I’m ver very happy. I will continue to purchase my pieces through CO.
July 16, 2026
Reply from Clean Origin
Thank you for your wonderful review! We're happy to hear that you're loving your new ring. We completely understand the excitement of waiting for such a special piece, and we're glad to know it was worth the wait!
It means so much to us that you chose to shop with Clean Origin and that you plan to return for future pieces. We truly appreciate your trust and support, and we look forward to helping you celebrate many more special moments.
Reply from Clean Origin
Thank you for your wonderful review! We're delighted to hear that you're enjoying your beautiful necklace. It's especially great to know that the diamonds stay beautifully in place, making it as comfortable to wear as it is stunning.
Thank you for choosing Clean Origin. We truly appreciate your support and hope you enjoy your necklace for many years to come!
Got it made and delivered in great time!
July 10, 2026
Reply from Clean Origin
Thank you for your wonderful review!
We're delighted to hear that your order was made and delivered on time. Providing a smooth experience from production to delivery is something we strive for, and we're so glad we could meet your expectations.
Thank you for choosing Clean Origin. We truly appreciate your support and hope to serve you again in the future!
I came to fix broken necklace and I…
I came to fix broken necklace and I found the perfect place with the best prices and best customer service. I'm definitely coming back for future gifts they got permanent customer
June 30, 2026
Unprompted review
Reply from Clean Origin
Thank you so much for your review!
We're thrilled to hear that you had a great experience with both our customer service and pricing, and that we could assist you with your necklace. Knowing that we've earned your trust and that you plan to return for future gifts truly means a great deal to us.
Thank you for choosing Clean Origin. We look forward to serving you again for many special occasions!
My necklace arrived way soonest than…
My necklace arrived way soonest than expected. Its beautiful great quality, great craftsmanship. I recommend this necklace! Price unbeatable
July 13, 2026
Reply from Clean Origin
Hi Angela, thank you so much for your wonderful review! We're delighted to hear that your necklace arrived sooner than expected and that you're happy with its beauty, quality, and craftsmanship. Thank you for your recommendation and for choosing Clean Origin. We hope you enjoy your necklace for many years to come!
I feel I got a decent product for what…
I feel I got a decent product for what I paid. The rings are well made and attractive. I don’t have anything negative to say.
March 3, 2026
Reply from Clean Origin
Hi Jake, thank you for taking the time to share your feedback! We're glad to hear that you're happy with the quality and craftsmanship of your rings and that you found them attractive and a great value. Your satisfaction means a great deal to us, and we truly appreciate your support. We hope to help you find another piece you'll love in the future!
The pieces of jewI’ve ordered are…
The pieces of jewelry I’ve ordered are stunning. The service is incredible. Amazing service the best ever I’ve received it always on time thank you
June 17, 2026
Reply from Clean Origin
Hi Catherine, thank you so much for your wonderful review! We're thrilled to hear that you love the jewelry you've ordered and that you've consistently had such a positive experience with our service. Thank you for your continued support, and we look forward to helping you celebrate many more special moments with Clean Origin!
We were greatly satisfied with overall experience
We were greatly satisfied with the overall selection, inventory and pricing and purchase process. Ring was delivered before the due date and quality of ring was exceptional!
May 8, 2026
Reply from Clean Origin
Thank you so much for your wonderful review! We’re delighted to hear that you were satisfied with our selection, inventory, pricing, and overall purchasing process. It’s great to know your ring arrived ahead of schedule and that you’re happy with its exceptional quality. We truly appreciate your support and hope to serve you again in the future!
Great quality and she loved it
Great quality and she loved it! Best decision i've made in a long time! Well I guess second best haha
April 2, 2026
Reply from Clean Origin
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with the quality and that your gift was such a success. It truly means a lot to know it was one of your best decisions—second best, of course! We really appreciate your support and hope to see you again soon!
Worthy
Easy to purchase, easy to return, good customer service. Good quality and accessible price.
May 1, 2026
Reply from Clean Origin
Thank you so much for sharing your experience. We’re really glad to hear that the entire process—from purchase to return—felt easy and smooth for you, and that you were happy with the quality, pricing, and support you received. We truly appreciate your feedback and your trust in us. Thank you for shopping with Clean Origin.
Dull, lifeless, non sparkly diamonds
I had the -worst- experience at Clean Origin .
Unless you custom make a ring and choose the best quality , cut , clarity etc, don’t even bother to buy their jewellery.
For these items they use the worst quality of lab diamonds.
The stones do not sparkle , their color is absolutely dull, flat , lifeless and “oily”, due to their many microscopic inclusions.
The prices for these items are SO cheap compared to competition because the gold weight is very thin and their stones are like children’s fake jewelry.
In one of my trips to London , I ended up selling my diamond earrings just for their gold which was a sorry £200.
Hope this review explains to many why their pricing is what it is .
I bought cheap for the carat weight but I ended up paying twice + the amount , in order to buy new gorgeous lab grown earrings . From elsewhere of course .
Also the fact that I am writing this review in May for a purchase I made past December , says a lot about my huge dissatisfaction.
December 9, 2025
Reply from Clean Origin
We are sorry to hear of the disappointment expressed regarding this purchase, as it does not reflect the experience we strive to provide for our customers.
In reviewing our records, we were unable to locate any prior concerns, service requests, or return inquiries related to this order during our return period or in the months following delivery. Had the purchaser contacted us directly with any dissatisfaction regarding the earrings, our team would have welcomed the opportunity to review the concerns and work toward a resolution.
We value all customer feedback and remain committed to providing quality jewelry and responsive customer care.
Beautiful lab stone.
April 15, 2026
Reply from Clean Origin
Thank you for your kind feedback! We’re so glad to hear you’re happy with your beautiful lab-grown stone.
We truly appreciate your support and thank you for choosing Clean Origin!
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