I endeavoured to stop this purchase immediately after I made it. The money was noted in US$ and not AUD and therefore too expensive. I was incorrectly told the product had immediately been despatche... See more
Company replied
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Replied to 53% of negative reviews
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Victoria is always on point, courteous & respectful. Customer Service was responsive. Seem to be caring that the down loading apps were not properly installed to connect the cameras to work. The network goes immediately into sales & ads instead of a cyber security website.
I had a question and they answered it right away. I emailed them and they answered within 24 hours. I was very impressed.
The response has been good and quick. The problem is that I thought I was buying an air conditioner and heating unit as one unit. I received a heating unit only. How do I get with both heating and air conditioning.
Everything is good but sent me to many items and charged me for them need to send back extras and be refunded
Having trouble making the cameras connect. Would like to return the cameras. Our wifi is not compatible.
I explained my order experience and stated that i didn’t want the extra products that came with the original order. She told me that a email would be sent to obtain a return label. It was quick and the young woman was very professional. Thank You! Ronald Harris
I bought the cameras for my son as a gift and I managed to purchase the wrong ones. The company was great handling the return process, I'm so grateful!
Thank you!
I ordered what I thought was ReWave but it was from a Company called Checkoutetv. Wrong, wrong, wrong, they should not be able to use ReWave and lie to consumers that they are ReWave. Was so and am now so unsatisfied with this product. I also owe ReWave an apology for the review I wrote, I am sure it is an honest company and I apologize to them.
Back to Checkoutetv they offered me a 45% return but what can I do with this system and I am out about $136.00. They should give me the whole refund for lying. I did this purchase thru PayPal and expect the whole refund returned to them. What a world, so many crooks out there.
The company is CHECKOUTETV, the company isn’t Checkoutera!!!!
Reply from Checkoutera
The product did not meet my expectations -although it was marketed as easy to use, I found it difficult. It failed to fully charge despite charging for more than 6 hours. It did not keep the charge. The internet connection was difficult to set up and was easily lost. It did not work at night despite being marketed as usable at night. Finally the app was full of ads, asking for money
Victoria has been super responsive and nice to work with!
Reply from Checkoutera
Stress free with prompt communication
Reply from Checkoutera
After placing an order on an official page, I was taken to another page asking if I wanted to claim a discount. I clicked on the big green button expecting to go to another official looking page, but to my dismay I had apparently made a second order for a 2 for 1 deal. So I ended up paying for 2 orders for a total of 3 units. After immediately sending an email, I was told the order had already been dispatched and there was nothing they could do. I was told I had to receive the order and return the unwanted units for a repayment. Unfortunately the car play unit was not compatible with my car entertainment system so I have to return all 3 units. I wish there were more information available prior to check compatibility.
Reply from Checkoutera
Service support good
Returning product as ordered too many and the one I tried does not work. When plugged into car it has a message “connecting this device will disconnect the iPhone” this does happen and i can not receive phone calls in the car.
Reply from Checkoutera
Customer service has been great but the process of mistakenly ordering and trying to cancel was a nightmare.
Contacted Customer Service to return items for a refund.
Told needed to do the survey first.
I ordered one product. I went to hit decline for additional products and instead the order was for 4 products and I received 4 products. I placed the order on 6/25/26 at 1100 hours. I emailed company to inform them I only wanted 1 product at 6/25/26 at 1102 hours. Victoria emailed me back that it was too late to change the order and to refuse the order when it was delivered to my home. I was unable to refuse the order. I request a refund for 3 products. Victoria told me that I did not have to send the 3 unused items back to the company. REFUND PLEASE
Reply from Checkoutera
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