Checkoutera Reviews 

361
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 323 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the helpful customer service representatives who assist with questions and guide them through various requests. Many people also note that purchases arrive in good time and support agents handle inquiries with care and politeness. However, some reviewers were not happy with the ordering process, experiencing difficulties with unwanted extra items automatically added or being unable to cancel quickly. Additionally, some customers mentioned that specific items failed to meet expectations, lacking proper performance or failing to work as advertised during daily use.

What people talk about most

Product

Customers consistently note negative experiences with product quality and performance. Many reviewers... See more

Order

Reviewers highlight negative aspects of the order process, frequently reporting accidental extra items and... See more

Customer service

Users describe ambiguous interactions with customer service, highlighting both extremely helpful and... See more

Refund

Customers had ambiguous experiences with refund requests, facing mixed outcomes. While some reviewers... See more

Return policy

People report ambiguous experiences with return policy, reflecting mixed feelings about the process. Some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I endeavoured to stop this purchase immediately after I made it. The money was noted in US$ and not AUD and therefore too expensive. I was incorrectly told the product had immediately been despatche... See more

Company replied

Rated 3 out of 5 stars

Purchased EpiCooler portable A/C unit which took 26 days later. Following receipt, the packaging, which was OK, I unpacked, read the instructions set it on a raised surface and plugged it into the U... See more

Company replied

Rated 3 out of 5 stars

I accidentally ordered too many items I tried to cancel them immediately but was told they had already been sent 🤔 we'll see how long they take to get here. Very quick to take the money but not to r... See more

Rated 3 out of 5 stars

The checkout process was deceptive. I thought I was ordering one item, but in reality, it was already preset to order multiple items. Being confused, I attempted to order just one item again, thus I w... See more

Company replied


3.3

Average

TrustScore 3.5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 2 weeks

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3.3

All reviews

(361)

360 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Customer Service

Victoria is always on point, courteous & respectful. Customer Service was responsive. Seem to be caring that the down loading apps were not properly installed to connect the cameras to work. The network goes immediately into sales & ads instead of a cyber security website.

September 5, 2026
Unprompted review
Rated 4 out of 5 stars

The response has been good and quick

The response has been good and quick. The problem is that I thought I was buying an air conditioner and heating unit as one unit. I received a heating unit only. How do I get with both heating and air conditioning.

September 5, 2026
Unprompted review
Rated 4 out of 5 stars

I explained my order experience and…

I explained my order experience and stated that i didn’t want the extra products that came with the original order. She told me that a email would be sent to obtain a return label. It was quick and the young woman was very professional. Thank You! Ronald Harris

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Return

I bought the cameras for my son as a gift and I managed to purchase the wrong ones. The company was great handling the return process, I'm so grateful!
Thank you!

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Crooks a plenty

I ordered what I thought was ReWave but it was from a Company called Checkoutetv. Wrong, wrong, wrong, they should not be able to use ReWave and lie to consumers that they are ReWave. Was so and am now so unsatisfied with this product. I also owe ReWave an apology for the review I wrote, I am sure it is an honest company and I apologize to them.
Back to Checkoutetv they offered me a 45% return but what can I do with this system and I am out about $136.00. They should give me the whole refund for lying. I did this purchase thru PayPal and expect the whole refund returned to them. What a world, so many crooks out there.
The company is CHECKOUTETV, the company isn’t Checkoutera!!!!

September 1, 2026
Unprompted review
Checkoutera logo

Reply from Checkoutera

Hello Katherine,

Thank you for sharing your experience.

We’d appreciate the opportunity to review the details of your order and better understand the situation regarding the product and your refund request.

As we’re unable to identify your order based on the information provided in the review, we’ve sent you a separate request for some additional details.

Please check your inbox and provide the requested information when you have a moment so our team can look into this further.

Kind regards,
Liam from Checkoutera

Rated 4 out of 5 stars

Unsatisfactory product in my experience

The product did not meet my expectations -although it was marketed as easy to use, I found it difficult. It failed to fully charge despite charging for more than 6 hours. It did not keep the charge. The internet connection was difficult to set up and was easily lost. It did not work at night despite being marketed as usable at night. Finally the app was full of ads, asking for money

August 28, 2026
Unprompted review
Rated 3 out of 5 stars

Items doesn't match the discription

July 20, 2026
Unprompted review
Checkoutera logo

Reply from Checkoutera

Hello Andrei,

We would like the opportunity to review what happened with your order. As we were unable to locate a purchase from this review alone, we have sent a separate email to gather a few more details.

Please check your inbox whenever you have a moment.

Best regards,
Liam from Checkoutera

Rated 5 out of 5 stars

Responsive and Helpful!

Victoria has been super responsive and nice to work with!

August 26, 2026
Unprompted review
Checkoutera logo

Reply from Checkoutera

Hello Dan,

We appreciate you sharing this! We are so glad to hear that Victoria was helpful throughout your experience.

Warm regards,
Liam from Checkoutera

Rated 5 out of 5 stars

Stress free with prompt communication

Stress free with prompt communication

August 10, 2026
Unprompted review
Checkoutera logo

Reply from Checkoutera

Hello Stephen,

Thank you for the 5 stars! Keeping our communication prompt and making the process seamless is a top priority for us.

Best wishes,
Liam from Checkoutera

Rated 2 out of 5 stars

Be careful not to accidentally over order items

After placing an order on an official page, I was taken to another page asking if I wanted to claim a discount. I clicked on the big green button expecting to go to another official looking page, but to my dismay I had apparently made a second order for a 2 for 1 deal. So I ended up paying for 2 orders for a total of 3 units. After immediately sending an email, I was told the order had already been dispatched and there was nothing they could do. I was told I had to receive the order and return the unwanted units for a repayment. Unfortunately the car play unit was not compatible with my car entertainment system so I have to return all 3 units. I wish there were more information available prior to check compatibility.

August 26, 2026
Unprompted review
Checkoutera logo

Reply from Checkoutera

Hello Geoff,

Thank you for bringing this to our attention.

Customers authorize every purchase through the checkout process. Orders are created and payments are processed only after checkout is completed and payment is confirmed. Cancellation options may become limited once an order has entered the processing stage.

Your experience with our product is important to us, and we appreciate your feedback about the product compatibility information. We would like the opportunity to review your case directly.

As we were unable to locate your order from the review alone, we have sent you a request through TrustPilot requesting additional details.

We look forward to hearing from you.

Sincerely,
Liam from Checkoutera

Rated 4 out of 5 stars

Service support good

Service support good
Returning product as ordered too many and the one I tried does not work. When plugged into car it has a message “connecting this device will disconnect the iPhone” this does happen and i can not receive phone calls in the car.

August 22, 2026
Unprompted review
Checkoutera logo

Reply from Checkoutera

Hello Fred,

Thank you for your positive review! We’re glad to hear that you had a good experience with our customer support, and we appreciate you sharing your feedback about the product.

We’ve reviewed your case and can confirm that a resolution has been reached. We’re always here to help if you need anything else.

Warm regards,
Liam from Checkoutera

Rated 1 out of 5 stars

I ordered one product- I want REFUND

I ordered one product. I went to hit decline for additional products and instead the order was for 4 products and I received 4 products. I placed the order on 6/25/26 at 1100 hours. I emailed company to inform them I only wanted 1 product at 6/25/26 at 1102 hours. Victoria emailed me back that it was too late to change the order and to refuse the order when it was delivered to my home. I was unable to refuse the order. I request a refund for 3 products. Victoria told me that I did not have to send the 3 unused items back to the company. REFUND PLEASE

August 19, 2026
Unprompted review
Checkoutera logo

Reply from Checkoutera

Hello Eileen,

Thank you for taking the time to share your feedback with us.

Orders are processed based on the items and quantities selected during the ordering process, and additional offers require confirmation during the purchase process.

We’re glad to see that the matter has since been resolved. Please check your inbox for the details and any related updates.

Should you need any further assistance, our team remains available to help.

Warm regards,
Liam from Checkoutera

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